Experience

Champlain College

• United States
• Higher Education
• 700 & Above Employee

• • Jul 2018 - Present

• • Sep 2014 - Jun 2018

  • Provide reports to college constituents regarding the active student undergraduate, graduate and online populations• Submit and correct all enrollment reports to the National Student Clearinghouse• Work with Deans, Assistant Deans, Academic Program Directors and Registrar to create institutional academic class schedules for each semester• Produce and maintain the college catalogo Work closely with various academic divisions for collection of catalog updates and additionso Oversee accuracy and consistency of curriculum informationo Enter new programs, courses and prerequisites• Represent the Registrar’s Office at various committee meetings, including curriculum• Manage the grading processes for the college, including mid-term and final grade reporting• Evaluate and process degree audits as well as manipulate degree audits within the college database• Assist and support the Registrar and Academic Specialists in academic operations processes with an emphasis on database management and technology• Leverage multiple specialized software and data platforms including Ellucian Colleague, Entrinsik Informer, ImageNow, EMS, Acalog, Curriculog, and Clearspace Show less



Community College of Vermont

• 13 Statewide Locations

• Admissions Specialist

  • May 2010 - Aug 2014

  • Oversee all aspects admissions inquiry, application, and assessment data entry including web-based upload and manual entry procedures for a community college receiving 11,000 applications annually • Guide prospective students and parents in all aspects of the college’s application process • Support 150+ staff across Vermont in the admissions process through training, best practices, and application trouble-shooting • Conduct daily error reports to ensure data integrity; investigate and resolve data-related errors and anomalies • Serve as college’s Primary Designated School Official (PDSO) for international admissions and work with all international applicants through visa process • Leverage multiple specialized software and data platforms including Ellucian Colleague, Entrinsik Informer, ImageNow, SEVIS, Accuplacer and Ellucian Recruiter • Collaborate with internal and external constituencies including Academic Center teams, Registrar, Information Technology, Dual Enrollment, Workforce Education, and the Vermont State Colleges (VSC) admissions team to develop efficient processes for applicants • Produce weekly admissions reports to aid the college in recruitment and enrollment goals • Maintain and send all central admissions communications • Evaluate and make decisions on in-state residency applications • Served as acting Director of Admissions for the spring of 2013 during Director’s family leave. Show less



Community College of Vermont

• Higher Education
• 200 - 300 Employee

• Administrative Assistant

  • Jan 2008 - May 2010

  • Provided academic administrative support • Collaborated with Admissions and Registration team to ensure effortless admission process enabling timely enrollment, transfer and registration processes, with special focus on student retention • Assisted students and faculty to optimize systems and processes • Worked within the college database to build courses and maintain records • Provided financial aid administrative support to ensure department goals were met • Responsible for reconciling rosters, resolving financial aid problems and served as the back-up to financial aid coordinators • Maintained financial aid files and assisted with financial aid paperwork in a timely manner • Performed various administrative duties within the college Show less



Killington/Pico Ski Resort Partners, LLC

• Recreational Facilities
• 100 - 200 Employee

• Season Pass Office Supervisor

  • Oct 2000 - Jan 2008

  • Managed sales and customer service staff of up to ten; responsible for recruiting, hiring, motivating, training, scheduling and terminating staff • Successfully and creatively resolved resort season pass issues on-site, via email, mail, and telephone correspondence • Maintained and implemented various season pass programs to drive increased revenue through superior support • Designed and developed improved season pass policies to ensure goals were achieved • Authored the supervisor's manual to reflect organizational culture and vision • Created and issued all voucher products used by the resort • Managed and helped to streamline internet sales transactions Achievements: Eagle Award for stellar customer service in 2008; two Eagle Awards for excellent customer service in 2005; Eagle Award for outstanding customer service in 2004; two K-Pins for remarkable teamwork and customer service in the 2003/2004 ski seasons. Show less