Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Dedicated Support Engineer, Team Lead

  • Jan 2023 - Present

  • Manage a team of 7 Dedicated Support Engineers providing direct support to almost 100 clients

• Dedicated Support Engineer

  • Oct 2021 - Jan 2023

  • Managed 25+ clients as their technical point of contact, analyzing and troubleshooting existing workflows, assisting in establishing new workflows, attending scheduled and impromptu client calls. • Worked with various internal and external stakeholders to ensure the highest chance of success for the goals at hand. • Received the "Exceptional Customer Service Champion" award for going above and beyond to help our clients.

• Technical Operations Manager

  • Dec 2020 - Oct 2021

  Philadelphia, Pennsylvania, United States • Addressed client needs by utilizing SQL, Gsutil, Jira and Rails Active Records to extract data, modify customer records, as well as identify and deliver insights to both internal and external parties. • Mentored and trained newer members on product functionality and client communication tactics. • Lead a bi-weekly ticket triage meeting consisting of 4-6 coworkers from all parts of the division. • Authored and updated knowledge base materials to showcase product enhancements and… Show more • Addressed client needs by utilizing SQL, Gsutil, Jira and Rails Active Records to extract data, modify customer records, as well as identify and deliver insights to both internal and external parties. • Mentored and trained newer members on product functionality and client communication tactics. • Lead a bi-weekly ticket triage meeting consisting of 4-6 coworkers from all parts of the division. • Authored and updated knowledge base materials to showcase product enhancements and updates.



The Judge Group

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Talent Acquisition Manager

  • Aug 2018 - Dec 2020

  Greater Philadelphia Area • Recruited and onboarded new employees across the country • Discovered and helped with the integration of LinkedIn and Bullhorn to eliminate extra steps in tracking applicants within the ATS system.

• Technical Recruiter

  • Jan 2017 - Aug 2018

  Greater Philadelphia Area • Specialized in finding active and passive IT professionals for contract and direct hire roles offered through various clients.



Lincoln Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Retirement Specialist

  • Nov 2013 - Jan 2017

  Philadelphia, PA • Support retirement offerings nationwide: on-boarding new employer accounts and growing established client relationships • Designed and lead presentations on retirement plan features and options • Set a new company record for money rolled into plans, which was 719% above goal Awards: 2015 Ambassador Award 2014 Retirement Specialist of the Year 2014 Rollover Champion 2014 & 2015 Leaders Club Qualifier

• Internal Wholesaler

  • Jul 2010 - Nov 2013

  Radnor, PA • Work with financial advisors to sell Long Term Care offerings to high net worth individuals. • Created a network inside and outside Lincoln Financial, designed to solve problems in quick and efficient manner. Q1 2012 Breakthrough Performance Award Q3 2012 Overall Achievement Award Q2 2013 Recipient of the Mentorship Award



ING Nederland

• Netherlands
• Banking
• 700 & Above Employee

• Internal Wholesaler

  • May 2008 - Jun 2010

  • Nurtured a network of over 5000 financial advisors. Territory exceeded sales goal by 50% during a time of market pullback.

• Sales Associate

  • Aug 2007 - May 2008

  Hired to work as inbound call representative.