Head of ISKU Service Center

• Jan 2023 - Present

my task is to develop ISKU's internal and external support functions and customer service even better by renewing systems that enhance and automate functions and also by creating multi-skilled teams. Improving the customer experience, e.g. by making customer service processes even more customer-oriented and efficient with a modern approach and bringing them to today's required levels.

Head Of Front Sales

• Apr 2022 - Jan 2023

I started at Isku to build and develop a completely new business that supports sales and internal operations. The goal is to ease the workload of the account managers, by making the order - offer process in another unit, so that sellers have more time to apply for and develop new accounts for Isku. The processes of the internal support functions were clarified and the team was made national - separated from the local one. Focus continuously develops and expands operations to be more efficient… Show more I started at Isku to build and develop a completely new business that supports sales and internal operations. The goal is to ease the workload of the account managers, by making the order - offer process in another unit, so that sellers have more time to apply for and develop new accounts for Isku. The processes of the internal support functions were clarified and the team was made national - separated from the local one. Focus continuously develops and expands operations to be more efficient and increase better customer experience, e.g. with the help of new systems and system development utilizing the Hubspot ecosystem.

New Business Manager

• Feb 2022 - Apr 2022

Asset Manager

• Dec 2021 - Feb 2022

Customer Experience Lead

• Apr 2021 - Nov 2021

in my job I was responsible for Edenred's customer experience and its continuous development, together with my different teams. My team included customer service, customer success and inside sales teams. in my job I was responsible for Edenred's customer experience and its continuous development, together with my different teams. My team included customer service, customer success and inside sales teams.

Contact Center Manager

• Dec 2017 - Feb 2021

As office manager, I was responsible for the business and results of the Helsinki contact center. My responsibilities include b2c and b2b customer relationship management, budgeting, forecasting, customer responsibility, line management, induction, coaching, recruitment, diverse HR matters and continuous business development. I built the Helsinki service center from the beginning and successfully raised it to the top of the units and businesses in terms of sales. At the same time, staff… Show more As office manager, I was responsible for the business and results of the Helsinki contact center. My responsibilities include b2c and b2b customer relationship management, budgeting, forecasting, customer responsibility, line management, induction, coaching, recruitment, diverse HR matters and continuous business development. I built the Helsinki service center from the beginning and successfully raised it to the top of the units and businesses in terms of sales. At the same time, staff satisfaction was the best in the entire cc nationwide. Show less As office manager, I was responsible for the business and results of the Helsinki contact center. My responsibilities include b2c and b2b customer relationship management, budgeting, forecasting, customer responsibility, line management, induction, coaching, recruitment, diverse HR matters and continuous business development. I built the Helsinki service center from the beginning and successfully raised it to the top of the units and businesses in terms of sales. At the same time, staff… Show more As office manager, I was responsible for the business and results of the Helsinki contact center. My responsibilities include b2c and b2b customer relationship management, budgeting, forecasting, customer responsibility, line management, induction, coaching, recruitment, diverse HR matters and continuous business development. I built the Helsinki service center from the beginning and successfully raised it to the top of the units and businesses in terms of sales. At the same time, staff satisfaction was the best in the entire cc nationwide. Show less

Senior Personal Banker investments

• Mar 2011 - Dec 2017

My duties included e.g. maintaining customer relationships on a large scale, but primarily in matters of saving and investing. Demanding sales and marketing of various investment instruments to retail clients. Client appointments in person as well as online remotely. Outbound telephone work in which appointments and customer participation were booked My duties included e.g. maintaining customer relationships on a large scale, but primarily in matters of saving and investing. Demanding sales and marketing of various investment instruments to retail clients. Client appointments in person as well as online remotely. Outbound telephone work in which appointments and customer participation were booked

Sijoitusneuvoja

• Sep 2008 - Feb 2011

My duties included e.g. customer relationship management and maintenance, sales and marketing of various investment instruments to retail clients and participation in client events. My duties included e.g. customer relationship management and maintenance, sales and marketing of various investment instruments to retail clients and participation in client events.

Matkatoimistoharjoittelija

• Feb 2008 - Sep 2008

My job included general office work, updating profiles, making hotel, train and boat reservations My job included general office work, updating profiles, making hotel, train and boat reservations

Myyjä - ja somistusvastaava

• May 2006 - Feb 2008

I work as a shoe seller and at the same time I was responsible for the decorations and appearance of our store. I work as a shoe seller and at the same time I was responsible for the decorations and appearance of our store.

Myyjä

• Jul 2005 - Apr 2006

My duties included selling mobile phones and their accessories as well as Elisa's subscriptions at the Espoo office. My duties included selling mobile phones and their accessories as well as Elisa's subscriptions at the Espoo office.

Myyntineuvottelija

• Mar 2004 - Jul 2005

Tasks included Sales of Sonera's mobile subscriptions and services at stand points in various city supermarkets in the region Tasks included Sales of Sonera's mobile subscriptions and services at stand points in various city supermarkets in the region