Lam Phan

Marketing and Social Media Executive at If Everyone Cares CIC
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Contact Information
us****@****om
(386) 825-5501
Location
Vietnam, VN
Languages
  • English Professional working proficiency
  • Vietnamese Native or bilingual proficiency

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Credentials

  • EFSET Certificate (C2 Proficient)
    EF Standard English Test (EF SET)
    Oct, 2020
    - Nov, 2024
  • Academic Excellence Scholarship 2019
    Bournemouth University
    Sep, 2019
    - Nov, 2024
  • Merit of Excellent Student 2015 & 2016
    Becamex Communist Youth Union
    Jan, 2016
    - Nov, 2024

Experience

  • If Everyone Cares CIC - Creators of aDoddle.org
    • United Kingdom
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Marketing and Social Media Executive
      • Jan 2020 - Present

      Designed and implemented a successful B2B / B2C marketing and communications launch plan for Bournemouth, Christchurch and Poole Community Map - a project of aDoddle. aDoddle is a completely unique national resource for both UK-wide and at local level, supporting charities and community projects and also connecting local businesses with sponsorship and volunteering opportunities. Responsibilities in more details: - Plan content and delivery in line with strategic goals, choose the right platforms and campaigns to maximise engagement. - Write engaging content (Facebook, Twitter, Instagram, LinkedIn, blog posts) to drive web traffic and participation through reader connection, then form key relationships with relevant influencers. - Respond to posts across various platforms, develop discussions and potentially liaise directly with clients via telephone, email, conference calls or face-to-face. Show less

  • Korean Grills Restaurant
    • Bournemouth, England, United Kingdom
    • Operations Supervisor
      • 2019 - 2020

      To oversee all restaurant operations to ensure that restaurants run smoothly. To undertake tasks including training and supervising restaurant staff, ensuring compliance with food health and safety regulations, and resolving customer complaints. Responsibilities in more details: - Correctly monitor and control all processes to deliver margins in line with company targets, including stock levels and wastage. - Provide support and offer guidance to catering team members to help them achieve their personal best and drive sales growth. - Plan, forecast and complete rotas to maximise staffing levels taking account of customer demand, anticipate trade and holiday management. - Recruit, train, develop and lead a high performing team, dealing with performance and conduct issues appropriately and in a timely manner. - Ensure all department paperwork is delivered timely, accurately and to the highest standards including COSHH controls and company Health and Safety. Show less

  • Eastern International University (EIU)
    • Vietnam
    • Higher Education
    • 100 - 200 Employee
    • Marketing Executive
      • Feb 2018 - May 2019

      To organize and oversee university''s advertising/communication campaigns (social media, TV etc.), exhibitions and promotional events. To conduct market research and analysis to evaluate trends, brand awareness and competition ventures of the university. Responsibilities in more details: - Oversee and contribute to the production of a wide variety of marketing content including email and social campaigns, blogs, website content, Google ads, media advertising and printed documents. - Support the work of the Creative Team to maximise projects, develop sales strategies and implement marketing campaigns. - Present regular updates and information to other departments. - Monitor competitor activity and brainstorms potential improvements or changes in marketing strategy, products, or services. Show less

  • Ho Chi Minh Communist Youth Union of the Faculty of Business Administration, EIU
    • Eastern International University, Binh Duong Province.
    • Deputy Secretary
      • Nov 2015 - 2018

      To join and play roles in Communist Youth Union activities and university events. To join and play roles in Communist Youth Union activities and university events.

  • Businesses, Universities and Youth Organizations
    • Binh Duong Province
    • Master of Ceremonies
      • 2013 - 2018

      To be a Master of Ceremonies for conferences and events such as: * World Technopolis Association President’s Forum 2018 * Celebrations, Conferences and Events of Bình Dương Communist Youth Union, * Opening Ceremonies (3 academic years 2014 -2016) and Commencement of EIU in 2016, * Signing Ceremony for Supplying – Training – Transferring The Diagnostic Imaging MRI – CT- DSA Systems to Becamex International Hospital in Sep, 2015, * Binh Duong Elegant Student’s Final Contest Season 3, * EIU’s Got Talents Season 3 and Season 4, * "Binh Duong Student Festival - confidently create and actively integrate" - hold by the Vietnam Student Association of Binh Duong Province in May, 2015, * "The program welcoming the Deputy Minister of the Dutch Ministry of Foreign Affairs visiting working at Binh Duong" in October 2016, etc. Show less

  • EIU Language Center (ELC)
    • 6th Floor, Becamex Tower, Binh Duong Boulevard, Thủ Dầu Một City
    • Customer Service and Teaching Assistant
      • 2015 - 2017

      To take ownership and management of customer queries ensuring they get resolved to the highest possible standard that meets and surpasses customer expectations. To ensure that engagement and interactions with customers are used as opportunities to increase their satisfaction toward the business and encourage them to be brand advocates. Responsibilities in more details: - To counsel and provide information on English teaching system as well as support starters in learning English. - To gather customer feedback and requests while working with internal teams to help align customer experience with our product roadmap. - To escalate and communicate potential non-standard/complex customer problems to the relevant people in the digital team and the wider business. - To help ensure the timely processing of customer orders and demands. - To use a number of different channels to communicate with customers on a daily basis - Email, Social Media and Phone. - To work effectively and collaboratively with other people within the digital team and wider business to drive success for both customers, teaching staffs and the center in a whole. Show less

  • Eastern International University (EIU)
    • Vietnam
    • Higher Education
    • 100 - 200 Employee
    • Counselor: Student Ambassador
      • 2014 - 2017

      To introduce about Eastern International University and provide highly trusted information about the university for high school students and guests. To introduce about Eastern International University and provide highly trusted information about the university for high school students and guests.

  • School of International Training (SIT) - Center of International Education (CIE)
    • 201CMT8, Hiệp Thành, Thủ Dầu Một, Bình Dương
    • English Teacher
      • Jul 2016 - Nov 2016

      To teach and impart skills for students in learning English. To teach and impart skills for students in learning English.

  • THÈM - A Rice Paper Retailer
    • Eastern International University, Binh Duong
    • Co-Founder and Marketing Manager
      • Jun 2016 - Jul 2016

      To sell rice paper and provide delivery service to customers in Binh Duong province. To sell rice paper and provide delivery service to customers in Binh Duong province.

Education

  • Bournemouth University
    Master's degree, Marketing Management (Digital)
    2019 - 2021
  • Eastern International University (EIU)
    Bachelor's Degree of Business Administration (BBA), Marketing
    2013 - 2018

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