Eastern NC Territory Marketing Manager (Insurance House/Southern General)

• Sep 2020 - Present

Fraud Analyst

• Nov 2019 - Jan 2021

Performed early detection, prevention and minimization of fraud loss for Golden Hippo, a marketing firm representing more than 25 different brands of supplements, cosmetics, and other consumer goods. Reviewed transactions for credit card fraud, conducted research, analysis and documentation of account activity using a variety of tools, systems (NetSuite, 1ShoppingCart, Woo, Cybersource, ect.) and personal judgment to determine appropriate actions. Worked with peers and managers to determine existing fraud trends and prevention of projected trends.

Eastern NC Territory Marketing Manager (UIC/AACIA) / Insurance Consultant

• Jul 2013 - Jan 2018

Call on Independent Insurance Agencies to communicate product advantages, features and benefits while establishing and maintaining effective, lasting professional relationships with approximately 200 independent agencies in eastern NC. Train existing and new agents on products, procedures and systems, while troubleshooting specific areas of need as they arise and expediting resolutions. Provide feedback and reports on agency meetings while continuing to foster growth, value and increasing market share.-Consult clients to provide insurance to suit their changing needs by selling life, property, casualty and other insurance products while continually exceeding company sales goals; Choose from 14+ for the best coverage for each need; obtain underwriting approval, complete application for coverage, binding and delivering policy; Update job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks and participating in professional organizations; meeting and exceeding sales goals and exploring opportunities to add value to job accomplishments

Interviewer and Quality Management

• May 2012 - Jul 2013

Collaborates with project staff to increase productivity and quality of data collectionEvaluates, provides feedback & maintains documentation of interviewer work performanceEnsures data collection protocol compliance and accurate survey instrument administration Manipulates and codes large data sets to match client information specificationsProactively identifies potential systematic or special-case scenarios to ensure team productivity Collaborates with project staff to increase productivity and quality of data collectionEvaluates, provides feedback & maintains documentation of interviewer work performanceEnsures data collection protocol compliance and accurate survey instrument administration Manipulates and codes large data sets to match client information specificationsProactively identifies potential systematic or special-case scenarios to ensure team productivity

Customer Satisfaction Liaison

• Oct 2011 - Mar 2012

Delivered client-specific, concise information on products best matching client needs Captured feedback using customer service techniques and experience, excellent typing /record-keeping skills, clear and concise communication and writing skillsMulti-tasked in a fast paced team-oriented, and extremely self-motivated environment with a genuine passion for customer service Delivered client-specific, concise information on products best matching client needs Captured feedback using customer service techniques and experience, excellent typing /record-keeping skills, clear and concise communication and writing skillsMulti-tasked in a fast paced team-oriented, and extremely self-motivated environment with a genuine passion for customer service

Lead Sales Manager

• Oct 2008 - Oct 2011

Responsible for recruitment, retention, and training of 50 sales associates Provided outstanding customer service: 99% satisfaction in secret shopper reports Designed and implemented employee reward initiative programProcessed inventory and assisted in organizing and managing loss prevention Responsible for recruitment, retention, and training of 50 sales associates Provided outstanding customer service: 99% satisfaction in secret shopper reports Designed and implemented employee reward initiative programProcessed inventory and assisted in organizing and managing loss prevention

Various Volunteer Roles

• Jan 2007 - Aug 2007