Experience

BETAH Associates, Inc.

• Business Consulting and Services
• 1 - 100 Employee

• PROJECT COORDINATOR (Remote)

  • Apr 2020 - Present

  Coordinated Department of Justice, Office of Justice Programs Peer Review Support Services for BJA, BJS, NIJ, OJJDP, OVC and SMART. ● Accessed government websites and systems to perform review of grant applications and generate reports of assessments and peer review activities. ● Reviewed submissions for completeness and compliance with grant solicitation requirements. Recorded and reported findings. ● Ensured that access to sensitive and proprietary information in the course of business was conducted in a manner to maintain data security, privacy, and non-disclosure requirements. ● Under guidance of team leads, contacted peer reviewers for database updates and for outreach for review assignments. Using primarily Outlook, communicated with reviewers, monitored and tracked responses, and responded to questions. ● Updated database records. Created new reviewer nominations and enrollments and disabled inactive accounts. ● Created Word templates and forms; generated mail-merges; used macros to split and name files. Performed QC (Quality Control) of document contents to ensure accuracy. Troubleshooted to identify causes of merge errors. ● Utilized Nuance Power PDF and Adobe Acrobat DC to create, edit, merge, and markup PDF documents. ● Used Excel to create reports and performed QC to ensure accuracy. QC documents and reports created by others to ensure accuracy.



National Glass Association (NGA)

• Non-profit Organizations
• 1 - 100 Employee

• PROJECT ASSISTANT (Remote)

  • Apr 2019 - Aug 2019

  Managed the production of General Information Bulletins and Technical Papers for publication and supported conferences and events. ● Managed daily operations for the Advocacy and Technical division to support publications and task group management. ● Provided administrative support to Director and Senior Manager ● Scheduled meetings, sent invites and reminders, rescheduled and managed calendar ● Facilitated meetings; edited documents live during meetings via Microsoft Teams; and documented next steps/action items and distributed information to team members, senior manager and director ● Escalated critical topics, fielded task group questions, and kept groups on task ● Tracked project activities, monitored deliverables and consistently provided status updates and communicated deadlines, schedule changes or unforeseen challenges ● Compiled survey results and monitored ballots for quorum ● Drafted and edited emails, presentations and special content ● Developed various written procedures for critical processes ● Ordered supplies and managed inventory ● Generated exhibitor reports and manipulated data for marketing and event purposes. ● Prepared supplies and equipment shipments for conferences and events.



Graduate School USA

• Professional Training and Coaching
• 100 - 200 Employee

• PROGRAM SPECIALIST

  • Jan 2018 - Jan 2019

  Managed on-site training for DoD and other Federal government agencies across the U.S. and internationally.● Delivered Business Analysis, Project Management, and Program and Management Analysis training courses and certificate programs.● Identified and managed critical dependencies, risks, issues and contingency plans and communicated impact to schedule and/or costs.● Managed the overall resource supply, demand and allocations for the program.● Built strong client relationships throughout the process of assigning instructors, securing funding, allocating resources, issuing certificates, evaluating course feedback, managing logistics and resolving unexpected challenges.● Processed purchase orders and worked with vendors to maintain inventory.● Approved adjunct faculty travel arrangements, expenses and reimbursements● Provided internal and external program status updates to key leaders routinely summarizing overall program progress. ● Produced extensive spreadsheets to manage contract status, deliverables and financials.● Managed multiple SharePoint sites for authorized access to confidential information.

• PROGRAM MANAGEMENT COORDINATOR

  • Sep 2012 - Jan 2018

  Continuously evaluated and streamlined business processes; and assisted in the planning, leadership, coordination, and oversight of Product and Services operations. ● Generated systematic change by optimizing processes for a portfolio of over 350 courses across multiple disciplines.● Managed policy renewals and provided data for licensing and accreditation standards.● Standardized curriculum development contracts administration to regulate/evaluate product lifecycles, track deliverables, monitor budgets, and report performance.● Monitored budgets across curriculums and reported quarterly updates.● Performed data collection and analysis for program evaluation, outreach initiatives and marketing campaigns. ● Analyzed and manipulated data in Excel and utilized pivot tables and charts to present findings and report statistics or data in various scenarios.● Produced presentations on findings and for meetings with various internal stakeholders.● Evaluated business processes, identified inadequacies, defined needs and recommended efficient and effective solutions to meet stakeholder requirements.● Successfully managed simultaneous projects and project dependencies to achieve program and organizational goals.● Collaborated on cross-functional teams to align business priorities, improve efficiency, reduce cost and increase revenue.● Produced and managed SharePoint sites for organizational resources.● Designed an Instructor Management database (Access) to access instructor profiles.

• CUSTOMER SUPPORT SPECIALIST

  • Feb 2007 - Sep 2012

  Served as an authority on complex customer care solutions and institutional policies and procedures across the organization.● Assisted over 2,000 customers via telephone and over 1,500 via email monthly regarding services and programs.● Spearheaded the framework for servicing customers via email. Awarded the Team Award for servicing over 20,000 students via email annually. ● Lead team on customer service etiquette, providing alternative accommodations, maintaining relations and promoting win-win resolutions.● Reported quarterly work performance and service statistics.● Investigated complex requests, reconciled account discrepancies and developed solutions to daily operational challenges.● Recognized policy inadequacies and recommended modifications to improve quality of service and customer experiences. ● Partnered with Directors and Program Mangers to bridge interdepartmental procedures to improve workflow. ● Produced an SOP Manual, training materials and presentations. Trained staff and new employees on various technologies, policies and procedures.



Smithsonian Institution

• Museums, Historical Sites, and Zoos
• 700 & Above Employee

• HUMAN RESOURCES CONSULTANT

  • Dec 2015 - Feb 2016

  Advised and guided NMAAHC’s Human Resources department in producing its first ever employee handbook. ● Designed an employee handbook, standardized policy formulation, and guided Human Resources with implementation. ● Identified primary objectives and collected background information to define the scope and formulate an action plan. ● Executed the project and managed deliverables and milestones. Advised and guided NMAAHC’s Human Resources department in producing its first ever employee handbook. ● Designed an employee handbook, standardized policy formulation, and guided Human Resources with implementation. ● Identified primary objectives and collected background information to define the scope and formulate an action plan. ● Executed the project and managed deliverables and milestones.