Morgan Miles
Head of Existing Product Portfolio and Pricing at Principality Building Society- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
German Elementary proficiency
Topline Score
Bio
Jo Chapman
I was so pleased when Morgan agreed to come and work in the Landlords team, having worked with him prior to this I knew what he could bring and he didn't disappoint. Morgan was responsible for Customer experience, Customer planning and Value in our Landlords business. His role required a range of skills - stakeholder management, collaboration, delivery to tight timescales, detailed planning and strategic thinking - all of which Morgan has and displayed in abundance. Morgan brings a real calmness to a team, which was especially useful when we were under pressure and he never failed to deliver. I was sad to leave the team and hope to work with Morgan again in the future.
Jo Chapman
I was so pleased when Morgan agreed to come and work in the Landlords team, having worked with him prior to this I knew what he could bring and he didn't disappoint. Morgan was responsible for Customer experience, Customer planning and Value in our Landlords business. His role required a range of skills - stakeholder management, collaboration, delivery to tight timescales, detailed planning and strategic thinking - all of which Morgan has and displayed in abundance. Morgan brings a real calmness to a team, which was especially useful when we were under pressure and he never failed to deliver. I was sad to leave the team and hope to work with Morgan again in the future.
Jo Chapman
I was so pleased when Morgan agreed to come and work in the Landlords team, having worked with him prior to this I knew what he could bring and he didn't disappoint. Morgan was responsible for Customer experience, Customer planning and Value in our Landlords business. His role required a range of skills - stakeholder management, collaboration, delivery to tight timescales, detailed planning and strategic thinking - all of which Morgan has and displayed in abundance. Morgan brings a real calmness to a team, which was especially useful when we were under pressure and he never failed to deliver. I was sad to leave the team and hope to work with Morgan again in the future.
Jo Chapman
I was so pleased when Morgan agreed to come and work in the Landlords team, having worked with him prior to this I knew what he could bring and he didn't disappoint. Morgan was responsible for Customer experience, Customer planning and Value in our Landlords business. His role required a range of skills - stakeholder management, collaboration, delivery to tight timescales, detailed planning and strategic thinking - all of which Morgan has and displayed in abundance. Morgan brings a real calmness to a team, which was especially useful when we were under pressure and he never failed to deliver. I was sad to leave the team and hope to work with Morgan again in the future.
Credentials
-
Business Analysis Diploma
THE BRITISH COMPUTER SOCIETYJul, 2004- Nov, 2024
Experience
-
Principality Building Society
-
Financial Services
-
700 & Above Employee
-
Head of Existing Product Portfolio and Pricing
-
Sep 2021 - Present
-
-
Senior Product Manager
-
Feb 2017 - Sep 2021
-
-
-
British Gas
-
United Kingdom
-
Utilities
-
700 & Above Employee
-
Senior Value and Customer Experience Manager
-
Sep 2013 - Jan 2017
•Coordinate and support delivery of segment acquisition and retention targets across all channels and P&L’s ·•Monitor performance and deliver against customer experience plan and initiatives•Own and manage the customer value plan to maximise value for the segment ·•Manage relations with P&L’s and key channel owners to drive appropriate levels of targeting for cross and up-sell activity, inbound and outbound, and therefore good quality growth.•Identify risks and opportunities to ensure the Customer Value team is continually driving value and profitable growth for the segment •Report on the performance of all channels and work with other Commercial teams to ensure pricing and promotions deliver the required results ·•Lead the LE and 3YP customer numbers process for Landlords, co-ordinating across P&L’s and input into the overall segment strategy ·•Own all reporting on commercial performance ·•Provide innovative thinking to identify future opportunities
-
-
Customer Value Manager
-
Jan 2011 - Aug 2013
• Responsible for driving the Service & Repair value activity – working closely with existing retention & commercial stakeholders• Development, deployment & management of the customer value management strategy for S&R• Development and ongoing management of a tool to effectively drive the value strategy
-
-
Data and Insight Manager
-
Jun 2009 - Dec 2011
Responsible for planning and forecasting of all metrics including value across the energy customer base.
-
-
Sales and Retention MI Manager
-
Jun 2007 - Jun 2009
Responsible for production and development of all MI reports relating to sales and retention activity.
-
-
Education
-
-
The Open University
Community
