Keith Fowkes
Regional Program Manager - Launch at SL Tennessee- Claim this Profile
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German Elementary proficiency
Topline Score
Bio
Credentials
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Microsoft Office Specialist Excel 2016
MicrosoftDec, 2018- Nov, 2024 -
Emergency Medical Technician - Intravenous Therapy
Tennessee Department of HealthJan, 2010- Nov, 2024
Experience
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SL Tennessee
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United States
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Motor Vehicle Manufacturing
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200 - 300 Employee
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Regional Program Manager - Launch
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Aug 2021 - Present
• Coordinate development of launching programs at manufacturing plant level in conjunction with our Michigan engineering facility, requiring communication with several departments to meet customer milestones. • Participate in multiple customer PDTs and internal CFTs to align activities that focus on customer needs. • Utilize 5-Phase and 8D problem solving tools to address quality issues (QR, SPPS) in a timely matter with Quality Engineers. • Drive EWO/TWO activities such as: PSW, AAR, dimensional verification, validation, etc. • Engage in supplier development with SQE team to validate supplier PPAP and correct component quality issues. • Actively participate in PFMEA and Control Plan creation and updates for launching programs.
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BCforward
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Service Representative
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Aug 2016 - Jul 2017
• Engaged with customers on routine basis to remedy ranging concerns and issues • Managed customer accounts to issue refunds both electronically and through postage • Collaborated with management on site during extreme customer dissatisfaction to maintain company promise to service and continued business with customer • Exceeded service metrics on routine basis after one month • Engaged with customers on routine basis to remedy ranging concerns and issues • Managed customer accounts to issue refunds both electronically and through postage • Collaborated with management on site during extreme customer dissatisfaction to maintain company promise to service and continued business with customer • Exceeded service metrics on routine basis after one month
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hhgregg
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United States
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Retail
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700 & Above Employee
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Appliance Sales
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Aug 2014 - May 2016
• Educated prospecting customers on a variety of products available to help suit specific needs • Rotated duties to meet needs of customers in Electronics, Furniture, and Computers as well as loading assist of newly acquired products • Cooperated with local distribution centers to ensure timely delivery of products to customers • Educated prospecting customers on a variety of products available to help suit specific needs • Rotated duties to meet needs of customers in Electronics, Furniture, and Computers as well as loading assist of newly acquired products • Cooperated with local distribution centers to ensure timely delivery of products to customers
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Rural/Metro Corporation
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United States
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Hospitals and Health Care
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500 - 600 Employee
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Emergency Medical Technician
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Jan 2010 - Nov 2011
• Responded to routine and emergency calls requiring various degrees of care • Charged with physical well-being of patients from arrival to transfer of care at appropriate medical facility • Managed high-stress situations with clear focus and quick reaction • Responded to routine and emergency calls requiring various degrees of care • Charged with physical well-being of patients from arrival to transfer of care at appropriate medical facility • Managed high-stress situations with clear focus and quick reaction
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Education
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2017 - 2020
Haslam College of Business at the University of Tennessee
Bachelor of Science - BS, Business Administration Management -
2012 - 2014
Pellissippi State Community College
Associate's degree, Biology, General
Community
