Connor Doran
DevOps Engineer at We Know Training- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Software Testing
NAIT
Experience
-
We Know Training
-
Canada
-
E-Learning Providers
-
1 - 100 Employee
-
DevOps Engineer
-
Aug 2019 - Present
Responsible for maintenance and ongoing development of the RapidLMS platform’s infrastructure.-wrote scripts to restore EFS, Elasticache, and RDS backups to our production environment with an RTO of 2 hours-created CloudWatch monitoring system and alarms to alert on abnormal production systems behaviour (IaC/Tarraform)-set up multiple AWS WAF configurations to help protect our production environment from bad actors (IaC/Terraform) -responsible for production CI/CD releases through our Jenkins build serverResponsible for overall management, maintenance, and ongoing development of the T2 platform:-migration of entire T2 LMS staging and production platforms to AWS: moved front and backend stacks, load balancers, deployment tools, and databases/file server content from local data centres into AWS-implemented AWS cost optimizations that reduced the company’s infrastructure costs by $84,000 annually -rebuilt legacy database servers to latest versions of Windows Server and MS SQL Server-rebuild of LMS SCORM application and server and upgrade of LMS database to latest version-rebuilt code deployment tools after migration to AWS-set up and configured CloudWatch monitoring, SNS alarms, and lambda functions/cron schedulers to ensure greater than 99.99% uptime of platform-ensured recoverability of client data through database and file server S3 backup plans Show less
-
-
Quality Assurance Analyst
-
Aug 2018 - Jun 2021
Lead QA/SCM for We Know Training's RapidLMS and T2 platforms. Responsibilities include:-overall management of software development cycle from after code review through to deployment-individual testing of pull requests-design and implementation of test case suites and delegation of QA tasks as needed-management of release schedules to minimize risk and maximize team velocity-deployment of code to production in a continuous integration environment
-
-
Platform Services Support Specialist
-
Dec 2016 - Dec 2018
Cultivated meaningful relationships with top company clients through support of their use of our LMS platforms:-lead various billable projects for top tier clients, ensuring deliverables were met in a timely fashion-documented and created tickets of platform defects and user stories for dev team review
-
-
-
Intuit
-
United States
-
Software Development
-
700 & Above Employee
-
Sr. Service and Support Specialist
-
Feb 2015 - Oct 2015
Troubleshoot priority networking and operating systems escalations with personal, professional and efficient customer service. Authored digital content that educated clients about new product releases and updates. Worked with offshore partners to onboard new employees on accounting products, taxation laws and working in a network environment.
-
-
Service and Support Specialist
-
Nov 2007 - Feb 2015
Assist customers on inbound calls from the following queues: ProAdvisor tech support, ProAdvisor customer service, QuickBooks Enterprise Solutions priority technical support, Education, Intuit Merchant Service supportMet or exceeded many target metrics for my roleManage the Customer Care chat server, an open source IRC implemented and supported by myself.o Currently used by 90-110 employees/partners from three countries at any given time across 9 chat roomso Automated logging system developed and implemented by myselfo Server configured for high availability, startup script brings chat network and all related services online without intervention in the event of an outageParticipating in numerous time sharing projects with Product Development including-QuickBooks 2010 Migration-New Merchant Service offering-QuickBooks/SPME/QuickBooksUK Win7 testing-QuickBooks 2010 R3 media testing-QuickBooks UK import/export testing-QuickBooks 2010 beta tests for both UK and CanadaAdditional Roles:-Designed and delivered the Linux training module for Customer Care-Assisted in the creation of numerous FAQs-Attended 4 QuickBooks 2010 discovery conferences in Edmonton, Calgary, and Vancouver running the “tech bar” where ProAdvisors could come and try out 2010 and ask us questions-Attended CGA BC Conference 2010 in Whistler where I represented Intuit Show less
-
-
QuickBooks QA Tester
-
Apr 2011 - Oct 2011
QuickBooks 2012 UK Testing-Tested the payroll moduleQuickBooks 2012 CA Testing-Tested the Linux SQL Database Manager-Tested the in product upgrade functionality
-
-
QuickTax QA Tester
-
Nov 2008 - Feb 2009
Was selected for a 4 month rotation on the QuickTax QA team where I tested QuickTax Online and QuickTax DesktopPrimary Areas of Focus were Browser Configuration and UI Design, as well as Live Community for the Online offering. Additional Roles Set up certified clean images for Media Testing on lab machines Submitted new bugs and issues into TeamTrack Was given the additional task of testing the new Pension Splitter Was in charge of the automated inter-release compatibility script. Had to set up and run each day Show less
-
-
-
Dell Technologies
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Technical Support Rep
-
Dec 2005 - Oct 2007
Diagnosed and Troubleshot and computer failures through telephone support. Provide total ownership for each of my customers. This required me to keep in contact with my customers via email and voicemail, to ensure their issue was resolved. Diagnosed and Troubleshot and computer failures through telephone support. Provide total ownership for each of my customers. This required me to keep in contact with my customers via email and voicemail, to ensure their issue was resolved.
-
-
Education
-
2008 - 2010
NAIT (Northern Alberta Institute of Technology)
Software Testing Certificate, Quality Assurance
Community
