Jess Redfern

Senior People Manager at Makers
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Contact Information
us****@****om
(386) 825-5501
Location
UK
Languages
  • English -

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Zoë Webster

I have worked with Jess for over a year at the European Medical Journal. Her hardworking, proactive and inspiring attitude, teamed with her great organisation skills have made her a valuable member of the publishing team. Jess displays a positive attitude to work and appears motivated to learn and develop. She has fostered strong working relationships across the the publishing department and has proven to be a great publishing assistant. I look forward to seeing Jess continue to progress in her career.

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Credentials

  • The Hundreds Club Graduate: People & Culture Track
    Huckletree
    Nov, 2021
    - Oct, 2024
  • Level 5 Award, Employment Law - HR Management
    CIPD
    Mar, 2020
    - Oct, 2024

Experience

    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Senior People Manager
      • Apr 2022 - Present

      Leading on our People & Talent strategy to attract, hire, and retain the best talent, ensuring that all Makers candidates and employees have an incredible place to work, grow and thrive. Creating an amazing candidate and employee experience for the Makers team from attraction, to offer, and goodbyes, driving various initiatives and projects to support the team’s growth, effectiveness, and engagement, while managing the day-to-day of the people and talent function. Working with the People and Talent Team, Operations Team, Senior Leaders, and Middle Management to ensure that people’s experience at Makers remains as seamless and joyful as possible, and translating our values and mission into everyday practices.We're hiring across many of our teams! Reach out to find out more if you're interested in joining our team.

    • People Manager
      • Jan 2020 - Mar 2022

      We're hiring across many of our teams! Reach out to find out more if you're interested in joining our team.Key mission - to make Makers an amazing place to work. Responsible for creating an incredible employee experience from hellos to goodbyes, driving various people initiatives and projects in line with the people strategy to support the teams growth, effectiveness, and engagement, while keeping the day to day people function running smoothly & effectively. Interim Operations Manager July 2021 - March 2022.

    • Operations Manager
      • Mar 2019 - Jan 2020

      Responsible for all People Ops processes, supporting business functions, facilities and office management, creating, streamlining, and improving business processes, general people ops & HR and driving various operational and people projects to improve Makers' operational excellence.

    • United Kingdom
    • Book and Periodical Publishing
    • 1 - 100 Employee
    • Operations Manager
      • Feb 2018 - Feb 2019

      Responsible for building and bringing business processes to life across all departments, working closely with members of teams to streamline and improve business processes, facilities and office environment management, tracking of company metrics and critical numbers, employee onboarding, and management of HRIS system.

    • Publishing Coordinator
      • Jul 2017 - Feb 2018

      Operational role supporting and coordinating the publishing function.

    • Production Administrator
      • Jun 2016 - Jul 2017

      Operational role supporting the publishing & production function.

    • Production Intern
      • Jun 2016 - Sep 2016

    • United Kingdom
    • Education Administration Programs
    • English Tutor
      • Dec 2015 - Jul 2016

      Tutored a range of students at various ability and key stage levels with a focus on GCSE students on a one-to-one basis. This role involved devising effective long-term plans to fill in missing educational blocks and helping the student to progress in both English language and literature. Tutored a range of students at various ability and key stage levels with a focus on GCSE students on a one-to-one basis. This role involved devising effective long-term plans to fill in missing educational blocks and helping the student to progress in both English language and literature.

    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Journal Editor (ESTRO) Frontrunner
      • Jan 2016 - Jun 2016

      Worked on an issue of the academic journal from advertising for submissions, managing the review process and copy editing, and overseeing final publication online and in print. This involved making judgements about the suitability of submissions alongside proof-reading and copy editing.- Updating social media presences of the journal as well as issuing calls for submissions and publicising the journal at student events.- Managing the journal inbox and writing letters and emails for various audiences.

    • Online Brand Ambassador
      • Aug 2015 - May 2016

      As an online brand ambassador I monitored and engaged with student forum conversations on websites such as The Student Room. Providing answers to questions that prospective students have about the University of Essex, and writing student blog posts about various topics, displaying life as a student at the University of Essex.

    • Student Ambassador
      • Oct 2014 - Aug 2015

      - Representing the university at a range of events.- Providing support in running a number of events such as open days, visit days and outreach programmes.- Conducting campus and accommodation tours for prospective students at the University of Essex.- Sharing personal experiences with prospective students and being on hand throughout events to answer any questions and queries.- Visiting local schools under an outreach programme to promote opportunities and higher education to a range of students; including those of a young age.

  • Realising Opportunities
    • Colchester, United Kingdom
    • Ementor
      • Feb 2014 - Dec 2014

      - Assigned a group of 7 students to mentor through an online platform. - Offering advice and mentoring to guide them through their A Level studies and applications to higher education. - Maintaining a professional but friendly relationship with these younger students. - Assigned a group of 7 students to mentor through an online platform. - Offering advice and mentoring to guide them through their A Level studies and applications to higher education. - Maintaining a professional but friendly relationship with these younger students.

Education

  • CIPD Qualifications
    Level 5 Award, Employment Law, Human Resource Management
    2020 - 2020
  • University of Essex
    Bachelor’s Degree, English literature
    2013 - 2016
  • Eastbury Sixth Form
    High School, A Levels
    2011 - 2013

Community

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