Erno Kiukkonen
Director, Development of Work Ability Risk Management Process and Services at Ilmarinen- Claim this Profile
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Bio
Harri Inkinen
Erno is one of the most professional directors I've ever had the opportunity to work with. His expertise in the fnancial services is outstanding and broad, allowing him to pivot his skills to any area of the industry. He is a true professional in drawing the big picture and he never loses his nerves even in the toughest of situations. What I've seen and heard, his management skills are highly appreciated by his colleagues and the member of any team he has managed.
Harri Inkinen
Erno is one of the most professional directors I've ever had the opportunity to work with. His expertise in the fnancial services is outstanding and broad, allowing him to pivot his skills to any area of the industry. He is a true professional in drawing the big picture and he never loses his nerves even in the toughest of situations. What I've seen and heard, his management skills are highly appreciated by his colleagues and the member of any team he has managed.
Harri Inkinen
Erno is one of the most professional directors I've ever had the opportunity to work with. His expertise in the fnancial services is outstanding and broad, allowing him to pivot his skills to any area of the industry. He is a true professional in drawing the big picture and he never loses his nerves even in the toughest of situations. What I've seen and heard, his management skills are highly appreciated by his colleagues and the member of any team he has managed.
Harri Inkinen
Erno is one of the most professional directors I've ever had the opportunity to work with. His expertise in the fnancial services is outstanding and broad, allowing him to pivot his skills to any area of the industry. He is a true professional in drawing the big picture and he never loses his nerves even in the toughest of situations. What I've seen and heard, his management skills are highly appreciated by his colleagues and the member of any team he has managed.
Experience
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Ilmarinen
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Finland
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Insurance
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300 - 400 Employee
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Director, Development of Work Ability Risk Management Process and Services
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Jul 2019 - Present
Head of work ability risk process and service`s strategic development.
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Value Stream Owner
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Jan 2019 - Jun 2019
Optimizing and leading process and system development in CRM, sales and work ability services.
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Product Manager
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Aug 2018 - Dec 2018
Improving customer experience and business performance. Process and system development lead in sales and CRM.
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Aktia
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Financial Services
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500 - 600 Employee
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Director
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Dec 2013 - Jan 2018
Head of Lending Products and Processes unit.Responsible for products, processes, development, product strategy and profitability of lending.Private and corporate lending products and processes.Lending business owner also in project to replace Core Banking System.
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Director
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Dec 2013 - Jan 2018
Simultaneously with responsibility for Lending products I was a head of Back Office Services for private and corporate customers in lending, payments and accounts. Three separate teams serving branches.
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Director
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Sep 2012 - Dec 2013
Head of Retail bank products and processes unit. Head of retail banking products and Trade Finance. Responsible for development, processes, guidance and support in lending and accounts. Support and coordination of development for branches in savings and investment products.
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Director
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Feb 2011 - Sep 2012
Head of Business IT Solution unit.Head of business development coordination for systems and IT solutions. Business responsibility for scope and steering, both sales desk and core bank. System integration and omni-channel focus.Coordination of business needs for web bank in a project to renovate the web bank.Responsible also for sales reporting team until 11/2011.
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Director
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Aug 2008 - Feb 2011
Head of Products and customer services unit.Responsible for sales models and processes, product portfolio, marketing and product concepts, coordination of pricing for ratail bank, including banking and insurance products.Customer strategies and tactical marketing for retail bank.Segmentations and sales reporting for retail bank.Business needs for IT development and steering of road map.Business owner of CRM system.We also developed customer profitability calculations and a strategic indicator of customer loyalty in the unit. Show less
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Sales Director
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May 2007 - Oct 2009
Head of lending unit.Responsibile of products, business, sales support, compliance, collection.
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Bank Manager
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Apr 2006 - May 2007
Head of branch office region, Helsinki North-East.
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Bank Manager
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Mar 2001 - Apr 2006
Branch office director at Helsinki Malmi.
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Sampo-Leonia Plc
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Helsinki Area, Finland
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Director
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Sep 2000 - Mar 2001
Branch office manager. Responsible for starting banking operations at the insurance company´s branch office. Branch office manager. Responsible for starting banking operations at the insurance company´s branch office.
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Sampo-Leonia Plc.
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Helsinki Area, Finland
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Sales Manager
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Sep 1998 - Sep 2000
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Education
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1994 - 2000
University of Tampere
Master of Econ. Science, Business Administration, Management and Operations -
1990 - 1992
Institute of Business and Information Technology
Marketing
Community
