Remus Suciu
Customer Service Representative / Analyst at HORIBA Medical- Claim this Profile
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English -
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Conversational Spanish -
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Conversational French -
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Basic Italian -
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Romanian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Tableau 2020 A-Z: Hands-On Tableau Training for Data Science
UdemyMar, 2021- Oct, 2024 -
SQL Fundamentals
SoloLearnJul, 2017- Oct, 2024 -
Salesforce New User Training
Udemy
Experience
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HORIBA Scientific
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Research Services
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700 & Above Employee
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Customer Service Representative / Analyst
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Mar 2018 - Present
Promptly and accurately processing orders (using SAGE). Promptly responded to general inquiries from staff and clients via telephone and e-mail. Kept customers up to date in regard to the status of their orders. Maintained records documenting every step of the ordering process.For the Analyst Role:Volunteered to create a comprehensive list of potential clients across the US for dissemination to the sales team: used Excel and Google Sheets and Google DataStudio to curate the data and create an interactive map of potential clients.Generated a list of potential contacts from the AACC database.
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Eastern Michigan University
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant - Economics
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Aug 2015 - Apr 2017
★ Provided hands-on, comprehensive tutoring to undergraduate students.★ Ensured a thorough grasp on challenging subjects and concepts within economics and econometrics.★ Provided strategies and tactics on data management and manipulation utilizing relevant software, including SAS, STATA, EViews, Excel and other platforms.★ Developed and nurtured critical rapport to maximize student success. ★ Provided hands-on, comprehensive tutoring to undergraduate students.★ Ensured a thorough grasp on challenging subjects and concepts within economics and econometrics.★ Provided strategies and tactics on data management and manipulation utilizing relevant software, including SAS, STATA, EViews, Excel and other platforms.★ Developed and nurtured critical rapport to maximize student success.
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Research Analyst
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2016 - 2016
★ Engaged in in-depth literature reviews of primary research studies.★ Incorporated program evaluations and meta-analyses to identify/prioritize key details of focused social interventions.★ Executed key program activities to support targeted outcomes.★ Developed context variables through research design while driving quality in compliance with industry standards and stakeholder expectations. ★ Engaged in in-depth literature reviews of primary research studies.★ Incorporated program evaluations and meta-analyses to identify/prioritize key details of focused social interventions.★ Executed key program activities to support targeted outcomes.★ Developed context variables through research design while driving quality in compliance with industry standards and stakeholder expectations.
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Manager
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2015 - 2015
★ Served as the front-of-house manager for a sit-down dining facility.★ Catered to 200+ customers per shift.★ Ensured a cohesive approach to guest dining and service quality.★ Onboarded and trained staff to address customer issues prior to escalation.★ Fostered positive customer and public relations.★ Coordinated cross-functional staff, and delegated waitstaff areas to meet customer demands.★ Managed financial operations, closing out the cash drawer and preparing for the next shift.★ Appropriated closed the restaurant and operations.
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Manager
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2011 - 2014
★ Served as the compliance officer for a money-sending operation.★ Implemented and ensured adherence to record-keeping policies and procedures.★ Identified suspicious activities.★ Developed and submitted timely/comprehensive suspicious activity reports in compliance with the Bank Secrecy Act.★ Retained accountability for ensuring operations met IRS regulations.★ Passed audits of compliance with money sending business regulations required by each of the money transfer companies represented.★ Communicated with clients sending funds to global locations, serving as the representative agent for MoneyGram, Vigo/Western Union, Sigue and Reymesa.★ Ensured optimized exchange rates and superior service.★ Provided multi-lingual communication abilities.
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Mathematics And Statistics Tutoring Center Statistics Tutor
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Jun 2010 - Jul 2011
★ Explained and clarified abstract mathematical concepts to individuals and groups of up to three students. ★ Explained and clarified abstract mathematical concepts to individuals and groups of up to three students.
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Bowling Green State University
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United States
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Higher Education
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700 & Above Employee
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Graduate Assistant
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Aug 2007 - Aug 2010
★ Created class materials for an Economics class. ★ Graded a large volume of student assignments within a short period of time. ★ Explained and clarified abstract concepts and sample problems to students, both within and outside the department. ★ Created class materials for an Economics class. ★ Graded a large volume of student assignments within a short period of time. ★ Explained and clarified abstract concepts and sample problems to students, both within and outside the department.
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Education
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2015 - 2017
Eastern Michigan University
Master of Arts (M.A.), Economics -
2007 - 2009
Bowling Green State University
Master of Arts, Economics -
2003 - 2007
Hiram College
Bachelor of Arts, Dual, Economics and Psychology
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