Employee Benefits Account Manager

• Mar 2021 - Present

Employee Benefits Account Manager

• Jul 2019 - Mar 2021

• Managing 11 mid to large group employers by collaborating with Human Resources • Provide employee benefits support and consult on competitive benefit analysis for Human Resource groups • Work closely with benefit consultants with implementation, renewal, and open enrollment processes • Provide expertise and support on top HRIS benefit platforms for HR customers • Managing 11 mid to large group employers by collaborating with Human Resources • Provide employee benefits support and consult on competitive benefit analysis for Human Resource groups • Work closely with benefit consultants with implementation, renewal, and open enrollment processes • Provide expertise and support on top HRIS benefit platforms for HR customers

Employee Benefits Account Manager

• Mar 2014 - Jul 2019

Design and implement employee benefit programs for small, mid, and large size employers • Analyze benefit plan performance and develop a renewal strategy • Work with employers to create and implement their employee wellness programs • Maintain client, account broker, and key vendor relationships • Facilitate on- and off-site sales presentations and training webinars • Provide product training to internal sales support staff • Provide Human Resources compliance support as well as compensation and competitive benefit analysis for recruitment and training purposes • Manage program procedures and processes that impact customer satisfaction Show less

Client Manager, Employee Benefits

• Oct 2007 - Jan 2014

• Served as primary point-of-contact for mid to large-size accounts that ranged in size from 100 to 15,000 employees • Managed all client-related matters including claims, benefit-related issues, and TPA groups • Assisted with account implementations and renewals • Supported client enrollment activities • Prepared benefit program communication materials for open enrollment and special projects • Identified and recommended best practices related to employee onboarding processes • Produced monthly reports for assigned clients and coordinated monthly meetings to review results, pending items, and employee issues • Performed billing and reporting tasks both during and after client implementation • Responded to client issues including benefit claims, enrollments, and employee escalations • Assisted in a 33% increase in enrollment for the largest national restaurant franchise which resulted in a significant increase in tenure for participating hourly employees Show less

Team Facilitator & Trainer

• Aug 1996 - Jan 1998

- Enabled teams to work effectively with a new team-based approach developed by Ericsson (globally) - Trained and supported cross-functional teams with development, test, and integration - Integrated team processes throughout Ericsson- Acted as a liaison between management and development groups- Facilitated communication among all parties (including line and project management)- Organized weekly meetings to track progress and address pending issues- Participated in Quality Assurance Audit Show less

Poject Administrator

• Jan 1993 - Aug 1996