Experience

Cytracom

• United States
• Computer and Network Security
• 1 - 100 Employee

• Sr. Customer Success Manager

  • Jun 2023 - Present

• Customer Success Manager

  • Jan 2023 - Jun 2023

  Responsible for ensuring a best in class experience to increase adoption, retention, reduce churn, and foster promoters of the Cytracom brandActively engaging with partners/customers on both a proactive and reactive basis, and working cross-functionally with other groups to address root causes for dissatisfaction and churn in efforts to improve overall customer/partner experiencePromote increased product adoption, partner loyalty, and partner health via proactive engagement with partners throughout the partner lifecycleIdentify opportunities to better retain partners/customers based on partner size, length of service, and other factors Show less

• Customer Success Associate

  • Jun 2022 - Jan 2023

  Ensuring the smooth onboarding of new customers while maintaining those relationships throughout the customer life cycle to reduce churn and to foster promoters of the Cytracom brandWorking with cross-functional teams, thinking strategically about business, product, and technical challenges in order to convey compelling value propositions to our partners and customersPushing to accelerate Cytracom's UCaaS business by enabling customers to rapidly and successfully adopt the advanced products/technology and understand business valueDriving top line revenue growth and overall customer adoption across all market segments through partner engagement Show less



ABS Kids

• United States
• Mental Health Care
• 700 & Above Employee

• Behavioral Health Technician

  • Jul 2020 - Apr 2021

  Worked directly with individuals who have autism to analyze their natural behaviors in order to find the best way to teach and exemplify better behavioral strategies for further use Assisted in the implementation of customized treatment plans with patients diagnosed with Autism Participated in one-on-one counseling sessions with patients, understanding patient needs and pain-points Followed up with patients, ensuring treatment plans are fulfilling needs Carried out clinical assessments and additional administrative duties Show less