Inside Sales Representative

• Jan 2023 - Present

Manager of National Accounts

• Mar 2022 - Dec 2022

• Created and implemented Standard Operating Procedures for entire reservation booking process • Leveraged established relationships with corporate housing accounts to ensure new bookings and repeat bookings are closed at a high conversion rate by implementing efficient, client-positive, and revenue-positive processes • Managed and supported the process, from target account identification to contract negotiating and signing to account nurturing, of growing Sentral’s corporate housing client base at the above-property level for the Sentral communities • Coordinated ongoing research of the industry to detect market trends and related information for the development of new marketing strategies; made reasonable recommendations to improve potential from the business transient market • Worked closely with partner teams such as Revenue Management and Community Leaders to ensure that corporate housing accounts needs are met and that bookings are financially beneficial to Sentral Show less

Global Account Manager

• Nov 2016 - Oct 2020

Global Account Manager Remote • Increased revenue by collaborating with outside business development team to grow accounts by building presentations, researching innovative solutions, and computing economic benefits of program delivery. • Added value for clients by enhancing programs, workflow volume and identification of technology and tools to improve the client experiences, by managing and creating efficiencies.• Investigated and resolved customer concerns and challenges, all while meeting all CTQ (critical to quality) parameters of the client and customer. • Uncovered over $100,000 in available resources by successfully interacting with senior-level management, while reviewing & approving billing records for accurate invoice distribution.• Processed all move-in related details for multiple accounts, created and completed client-driven projects and proposals for top level programs including closely monitoring responses, verifying information, and compiling thorough data in a consistent & accurate format in a deadline-intensive, fast-paced environment.Awards: (Parameters: service, cost/budgets constraints, sales quotas, schedule, risk)• President’s Club-2013, 2014, 2015, 2017, 2018, 2019.• Top 10%-2013, 2014, 2015, 2017, 2018, 2019.• 25% Increase in Revenue, Highest Year over Year-2018, 2019.• Above and Beyond Hurricane Michael Relief Award 2018.• Quarterly Client Service Award 2007, 2010, 2015, 2017. Show less

National Account Coordinator

• Jan 2006 - Oct 2016

• Achieved over 95% occupancy goals by efficiently and accurately coordinating global housing for individualsrelocating for temporary and permanent assignments for multimillion-dollar accounts.• Managed the needs of thousands of residents in a timely and organized manner in a fast-paced, deadline-heavy environment.• Achieved perfect move-in experiences consistently, resulting in survey scores of 95% or higher by utilizing precise logistics management skills to coordinate all aspects of the temporary housing process.• Effectively managed all sequential details inclusive of arrivals, departures, extensions, rate approvals, customer service inquiries, and provided resolution for escalated client and customer concerns. Show less

Certified Yoga Instructor & Merchandise Sales Representative

• Oct 2001 - Jan 2006

• Instructed classes at resorts, local fitness centers and the Arizona public utility company (SRP). • Doubled sales and client base in 5 years. • Managed inventory and invoiced clients accurately. • Instructed classes at resorts, local fitness centers and the Arizona public utility company (SRP). • Doubled sales and client base in 5 years. • Managed inventory and invoiced clients accurately.

Sr. Digital Account Coordinator/Floating Account Executive/Account Coordinator/Customer Service Rep

• May 1996 - Sep 2001

Senior Digital Account Coordinator & Team Leader Phoenix, AZ • Managed multiple, complex projects. • Supervised 22 staff members. • Worked with global Fortune 500 corporate HR divisions. Senior Digital Account Coordinator & Team Leader Phoenix, AZ • Managed multiple, complex projects. • Supervised 22 staff members. • Worked with global Fortune 500 corporate HR divisions.