Experience

Hilton Dublin Airport

• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Jun 2015 - Present

  DUTIES & RESPONSIBILITIES• Supervise food and beverage outlet operations and delegate tasks to the team.• Manage guest requests and concerns in a timely and efficient manner.• Ensure that brand standards, financial and departmental targets are achieved.• Set departmental objectives, work schedules, budgets, policies and procedures.• Work within budgeted guidelines in relation to food, liquor costs and payroll.• Facilitate daily log reports, weekly wastage records and monthly stock takes.• Evaluate guest satisfaction levels with a focus on continuous improvement (Trip Advisor, SALT scores and comment cards).• Handle training and development of team members through Hilton University® online courses, Blue Energy Committee® training modules, Learning and Development activities.• Oversee probationary reviews and bi-annual performance appraisals.• Conduct communication meetings and generate post-meeting minutes.• Develop menus, marketing and promotions to maximize sales and revenue.• Revenue management, cash handling and credit card payments audit.• Coordinate function room set-up, banquet service and events program.• Monitor the compliance of hotel security, emergency procedures, fire regulations, local licensing laws and all health and safety legislation.• Maintain good working relationships by representing the needs of the team and assist other departments whenever necessary.AWARDS & ACHIEVEMENTS• (August 2016) “Employee of the Month”• (2015 & 2016) “Catch Me at My Best®” Winner• (December 2015, May 2016 & June 2016) “Extraordinary Sales” Winner• (December 2015) “Extraordinary Sales – Revenue” WinnerCERTIFICATE• (November 2018) Hilton Leadership Development Program - "Elevate 1: Critical Skills For Managers" CertificateVOLUNTARY CORPORATE WORK • (July 2016 - Present) Blue Energy Committee® - Chairperson



Ginger Brown Private Limited

• Warehouse Coordinator

  • Feb 2015 - Mar 2016

  DUTIES & RESPONSIBILITIES• Developed an in-house database system for inventory audit and stock control.• Monitor transfer, delivery and transport logistics of goods.• Manage warehouse administration and operations.• Organize the functional design and workflow management between the warehouse, retail shop and stock room.• Facilitate retail sales analysis and store management.• Maintain quality assurance and product knowledge of luxury items.



Megaworld Corporation

• Philippines
• Real Estate
• 700 & Above Employee

• Senior Contract Management Specialist

  • Oct 2010 - May 2014

  DUTIES & RESPONSIBILITIES• Monitor real estate property deeds subject for entitlement to buyer's names.• Handle accounts fully-paid through bank loan.• Recruit, manage, train and develop team members.• Responsibility for internal and external customer service.• Facilitate research, background check and maintenance of records.• Company liaison to government agencies.• Deliver title deeds and collateral documents under clients' names to bank counterparts within the undertaking period.



Crowne Plaza Manila Galleria

• Philippines
• Hospitality
• 1 - 100 Employee

• Food and Beverage Attendant

  • Jul 2010 - Sep 2010

  DUTIES & RESPONSIBILITIES:• Providing high quality service to restaurant guests by taking reservations, orders and serving food and beverages.• Organize table reservations and entertain walk-in guests.• Greet and assist customers and make them feel welcome.• Take and deliver customer and room service orders in a timely manner while providing the highest quality of service.• Make recommendations and up-sell specialty items or latest departmental incentives.• Prepare bills and facilitate cash handling procedures.• Set-up function rooms for conferences or events.• Facilitate bar operations such as preparation of hot beverages & mixed drinks and stock control



Royal Plaza on Scotts

• Singapore
• Hospitality
• 1 - 100 Employee

• Food and Beverage Management Trainee

  • Jun 2009 - Nov 2009

  DUTIES & RESPONSIBILITIES:• Supervisory functional duties and responsibilities including leadership and people management.• Hotel’s brand ambassador for an international department store’s marketing event.• Comprehensive training on all food and beverage outlet operations.• Observing and learning from experienced senior team/staff members.• Gaining departmental knowledge and product familiarity.• Fulfilling office administration duties and assisting to general hotel operations.CERTIFICATE:• Certificate of Achievement in Hotel and Restaurant Management (November 2009)