Experience

DaDaABC

• China
• Education Management
• 1 - 100 Employee

• English Second Language Teacher

  • Mar 2019 - Present



World Link

• English Second Language Teacher/Coordinator

  • Sep 2018 - Mar 2019

  • Taught general and basic English to students of all ages. (Kindergarten- Adult)• Maintained classroom and student records in accordance with school policies.• Organized and developed teaching plans for all lessons. • Taught general and basic English to students of all ages. (Kindergarten- Adult)• Maintained classroom and student records in accordance with school policies.• Organized and developed teaching plans for all lessons.



The Malt House

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Social Media Marketing Assistant

  • 2016 - Jan 2018

  • Managed social media marketing for all locations via Facebook, Instagram and company website.• Developed and implemented new social media strategies to attract potential customer and increase brand awareness.• Produced original social media content and coordinated and managed many promotional events to promote the company’s brand. • Managed social media marketing for all locations via Facebook, Instagram and company website.• Developed and implemented new social media strategies to attract potential customer and increase brand awareness.• Produced original social media content and coordinated and managed many promotional events to promote the company’s brand.



Vhi

• Ireland
• Insurance
• 700 & Above Employee

• Sales and Retention Advisor

  • Apr 2015 - Dec 2015

  VHI Healthcare is Ireland's Largest Health insurance provider and I worked here in the sales and retention department.My duties involved:• Attempting to resolve all enquires on first contact with the caller.• Making sure that all telephone calls are answered promptly.• Dealing with a customers queries, requests, orders or complaints• Research required information for callers using available resources.• Accurately recording details of calls and issues on logging software.• Having a professional and courteous manner at all times.• Identifying and escalating priority issues or customer complaints.• Sending emails to clients answering their enquiries.• Taking ownership on all calls and queries answered.



Bank of Ireland

• Ireland
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Oct 2014 - Mar 2015

  I worked in the customer care department in the Bank of IrelandMy duties involved: • Be patient with demanding customers.• Relay information in a concise and clear manner.• Remain calm, courteous and respectful at all times (even when customers are angry and argumentative). • Quickly understand and interpret customers' needs and wants (even if this means having to read between the lines).• Quickly research and investigate issues that concern a customer.• Take ownership of your customer’s needs, and always see problems through until they are fully resolved.• Learn about a company’s product or services quickly.• Make a customer’s experience as enjoyable as possible• Understanding the customer's point of view.



Left Bank

• Bar Staff

  • Jun 2011 - Oct 2014

  My duties and skills acquired include:•While working as a barmaid, I provide a friendly and efficient customer service.•I cover a large range of bar jobs from dealing with customers and serving their drinks, to glass collecting, cleaning up, to opening and closing of the establishment.•Acquired a greater knowledge in how to manage large workloads and cope with stressful situations.•I became very flexible when it comes to working hours•I am Highly motivated to achieve best possible results for both customers and the company.•Developed excellent communication skills through listening and responding to the needs of customers and dealing with difficult people.•Also while working in Left Bank, I had many co workers and learned an ability to manage, motivate and influence work and team behaviours.

• Marketing Intern

  • Sep 2013 - Jan 2014