Phil Duggan
Head Of Marketing at EC Outsourcing- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Chris Ord - Commercial Photographer
I’ve worked with Phil at EC Outsourcing on a number of occasions to produce video and stills content. Every time we communication and discuss work Phil is clear, creative and a joy to work with.
Courtney Wiberg
Having worked with Phil for just under 2 years, I have seen how much determination and attention to detail he puts in all his work as head of Marketing. Phil is always up for gaining new ideas and implementing these across the business. Phil goes above and beyond to support our company in any way possible from travelling around the UK to being first hand in the office to show support. Phil is always on hand for all levels of staff to share, engage and promote new ideas.
Chris Ord - Commercial Photographer
I’ve worked with Phil at EC Outsourcing on a number of occasions to produce video and stills content. Every time we communication and discuss work Phil is clear, creative and a joy to work with.
Courtney Wiberg
Having worked with Phil for just under 2 years, I have seen how much determination and attention to detail he puts in all his work as head of Marketing. Phil is always up for gaining new ideas and implementing these across the business. Phil goes above and beyond to support our company in any way possible from travelling around the UK to being first hand in the office to show support. Phil is always on hand for all levels of staff to share, engage and promote new ideas.
Chris Ord - Commercial Photographer
I’ve worked with Phil at EC Outsourcing on a number of occasions to produce video and stills content. Every time we communication and discuss work Phil is clear, creative and a joy to work with.
Courtney Wiberg
Having worked with Phil for just under 2 years, I have seen how much determination and attention to detail he puts in all his work as head of Marketing. Phil is always up for gaining new ideas and implementing these across the business. Phil goes above and beyond to support our company in any way possible from travelling around the UK to being first hand in the office to show support. Phil is always on hand for all levels of staff to share, engage and promote new ideas.
Chris Ord - Commercial Photographer
I’ve worked with Phil at EC Outsourcing on a number of occasions to produce video and stills content. Every time we communication and discuss work Phil is clear, creative and a joy to work with.
Courtney Wiberg
Having worked with Phil for just under 2 years, I have seen how much determination and attention to detail he puts in all his work as head of Marketing. Phil is always up for gaining new ideas and implementing these across the business. Phil goes above and beyond to support our company in any way possible from travelling around the UK to being first hand in the office to show support. Phil is always on hand for all levels of staff to share, engage and promote new ideas.
Experience
-
EC Outsourcing
-
United Kingdom
-
Outsourcing and Offshoring Consulting
-
1 - 100 Employee
-
Head Of Marketing
-
Jan 2021 - Present
At EC Outsourcing we help high growth and established brands improve their CX, reduce costs and increase the efficiency of customer service and experience. Our tried and tested outsourced contact centre methods of attracting, developing, and retaining top talent mean we have a diverse pool of advisors helping our customers, 24/7, 365.WHAT WE'VE ACHIEVED FOR OUR CLIENTS.- Over £214,000,000 in revenue generated for our clients in 2020.- 165,000 Sales Generated in 2020.- Over 1,000,000 calls handled in 2020- 94% of calls were answered in 30 seconds or less.WHO WE'VE WORKED WITH.We've worked with a variety of clients since our launch in 2013 including brands in;- Domestic Energy - EdTech- Financial Services- Technology- Online Retail - Home Entertainment Services- Gaming- Market Research- Telecoms- Public Sector- Third SectorHOW WE CAN HELP YOU.Our in-house team has a huge amount of experience in outsourced contact centres, and has been running campaigns for some of the most well-known brands the UK and Europe has to offer. - Customer Management.- Outbound Customer Acquisition.- Inbound Customer Service.- Billing.- Complaints Handling. - Collections.- Market Research.- Automation.- Live Chat.- Data Purchasing.- Digital and Social Solutions.- Customer Retention and Winback.- Quality and Compliance.- Appointment Setting.If you wish to discuss any of the above in more detail, either over the phone, zoom, or a tea (I don't drink coffee!) please feel free to message me on LinkedIn or contact me on:Email: phil.duggan@ecoutsourcing.co.ukTwitter: @itsphildugganWebsite: www.ecoutsourcing.co.uk
-
-
-
Courtsider Hoops
-
United Kingdom
-
Sports Teams and Clubs
-
Content Creator
-
Sep 2022 - Present
-
-
Education
-
2012 - 2013
Gateshead College
Associate’s Degree, Systems Development -
2003 - 2005
Gateshead College
Music Production & Practice, Merit -
2003 - 2004
Gateshead College
Gateway, Web Development -
1998 - 2003
Jarrow School
Community
