Desktop Support Specialist

• Jun 2022 - Mar 2023

> Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved… Show more > Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved problems for executive team members including administering patient surveys and telecommunication needs Show less > Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved… Show more > Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved problems for executive team members including administering patient surveys and telecommunication needs Show less

Tier 1 Service Advisor

• Jan 2022 - Jun 2022

> Achieved a 98% customer satisfaction score (AVG 87%) in my first 30 days, earning a promotion from services to technical support. > Assisted customers in troubleshooting IOS and OS X devices as part of AppleCare. > Implemented both tested knowledge base and unconventional solutions to customers problems. > Achieved a 98% customer satisfaction score (AVG 87%) in my first 30 days, earning a promotion from services to technical support. > Assisted customers in troubleshooting IOS and OS X devices as part of AppleCare. > Implemented both tested knowledge base and unconventional solutions to customers problems.

Sales Associates and Repair Technician

• Oct 2016 - Jun 2021

> Trained staff and customers to improve their knowledge of batteries and smartphones. > Repaired IOS and Android devices, including battery replacements and screen repairs. > Reverse-engineered and wrote documentation on iPhone X and XS devices to assist in repairs. > Trained staff and customers to improve their knowledge of batteries and smartphones. > Repaired IOS and Android devices, including battery replacements and screen repairs. > Reverse-engineered and wrote documentation on iPhone X and XS devices to assist in repairs.

Cashier

• Jul 2016 - Oct 2016

Retail Merchandiser

• Dec 2015 - Jul 2016

Von's Books

• Dec 2014 - Dec 2015

Digital Producer

• Feb 2014 - Dec 2014

Customer Service/Marketing Specialist

• May 2013 - Mar 2014

Guest Services

• Oct 2009 - Apr 2013

Full Floor Sales Associate

• Dec 2006 - Dec 2008