Morgan Troxel
Desktop Support Specialist at Riggs Community Health Center- Claim this Profile
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Topline Score
Bio
Credentials
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Wireless Industry Service Excellence Level 2 Certified Technician
WISE CertificationJan, 2020- Oct, 2024 -
CompTIA A+ ce Certification
CompTIAOct, 2021- Oct, 2024
Experience
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Riggs Community Health Center
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Desktop Support Specialist
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Jun 2022 - Mar 2023
> Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved… Show more > Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved problems for executive team members including administering patient surveys and telecommunication needs Show less > Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved… Show more > Administered a Microsoft Active Directory across five facilities, managing the accounts and credentials of all staff. > Trained medical professionals with workflow and technical issues related to EHR software >Deployed and configured 200+ phones, directing a third-party outsourcer to implement the solution in under three days >Improved the IT Department’s productivity by implementing a call queue, making it easier and quicker to resolve end user's needs >Solved problems for executive team members including administering patient surveys and telecommunication needs Show less
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Transcom
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Tier 1 Service Advisor
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Jan 2022 - Jun 2022
> Achieved a 98% customer satisfaction score (AVG 87%) in my first 30 days, earning a promotion from services to technical support. > Assisted customers in troubleshooting IOS and OS X devices as part of AppleCare. > Implemented both tested knowledge base and unconventional solutions to customers problems. > Achieved a 98% customer satisfaction score (AVG 87%) in my first 30 days, earning a promotion from services to technical support. > Assisted customers in troubleshooting IOS and OS X devices as part of AppleCare. > Implemented both tested knowledge base and unconventional solutions to customers problems.
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Batteries Plus
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United States
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Retail
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700 & Above Employee
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Sales Associates and Repair Technician
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Oct 2016 - Jun 2021
> Trained staff and customers to improve their knowledge of batteries and smartphones. > Repaired IOS and Android devices, including battery replacements and screen repairs. > Reverse-engineered and wrote documentation on iPhone X and XS devices to assist in repairs. > Trained staff and customers to improve their knowledge of batteries and smartphones. > Repaired IOS and Android devices, including battery replacements and screen repairs. > Reverse-engineered and wrote documentation on iPhone X and XS devices to assist in repairs.
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CVS Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Cashier
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Jul 2016 - Oct 2016
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CROSSMARK
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United States
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Business Consulting and Services
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700 & Above Employee
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Retail Merchandiser
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Dec 2015 - Jul 2016
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Von's Books
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West Lafayette, Indiana, United States
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Von's Books
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Dec 2014 - Dec 2015
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Journal and Courier
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Lafayette, Indiana Area
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Digital Producer
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Feb 2014 - Dec 2014
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Smith Office
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Lafayette, Indiana Area
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Customer Service/Marketing Specialist
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May 2013 - Mar 2014
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Gordmans
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United States
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Retail
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700 & Above Employee
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Guest Services
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Oct 2009 - Apr 2013
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Full Floor Sales Associate
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Dec 2006 - Dec 2008
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Education
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Ivy Tech Community College
Associate's degree, General Studies