Experience

Mandoon Estate

• Australia
• Hospitality
• 1 - 100 Employee

• Head of Operations - The Colony & Homestead Brewery

  • Dec 2021 - Present

• Head of Hotel Operations

  • Apr 2021 - Dec 2021

  The Colony will be your luxe basecamp from which to enjoy all Mandoon Estate and the Swan Valley region has to offer. This exclusive enclave is made up of 32 beautifully appointed rooms, overlooking our historic Verdelho vines planted in 1895 and the banks of the Swan River.Our friendly and knowledgeable team will be on hand to help you craft your idea of a perfect getaway. Whether it’s a lazy day and a leisurely lunch in one of our venues, a gourmet ramble and gallery hopping around the Valley, or bush walking and mountain biking in the nearby national parks, we’ll help arrange it. Show less



Outback Network Pty Ltd

• Australia
• Mining
• 1 - 100 Employee

• General Manager

  • Sep 2020 - Dec 2020

  Mia Mia House in the Desert and Capricorn Village, Newman Mia Mia House in the Desert and Capricorn Village, Newman



Quay Perth

• Australia
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Mar 2020 - Sep 2020



QT Perth

• Perth, Australia

• Rooms Division Manager

  • May 2019 - Jan 2020

  I am due to complete a fixed-term (eight month) maternity leave contract as Rooms Division Manager with QT Perth (184 luxurious urban styled guest rooms) late in January 2020, and am on the hunt for my next long-term role. I am due to complete a fixed-term (eight month) maternity leave contract as Rooms Division Manager with QT Perth (184 luxurious urban styled guest rooms) late in January 2020, and am on the hunt for my next long-term role.



Campus Perth

• Australia
• Education Administration Programs
• 1 - 100 Employee

• General Manager

  • Jul 2018 - Mar 2019

  Campus Perth is a new wave of student accommodation opening it’s doors in January 2019. With four room types that have an emphasis on technology and design, Campus Perth will welcome over 700 domestic and international students. Campus Perth is an energetic brand and will give unprecedented living experiences on affordable budgets. https://www.campusperth.com https://www.facebook.com/campusperth/ https://www.instagram.com/campusperth/ *Part of the GCP Hospitality Portfolio https://www.gcphospitality.com/ Show less



Hostel G Perth

• Australia
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jul 2018 - Mar 2019

  Hostel G is a design-driven 2.0 hostel at the crossroads of art, design and community living. https://www.facebook.com/hostelgperth https://www.instagram.com/hostelgperth/ *Part of the GCP Hospitality Portfolio https://www.gcphospitality.com/ Hostel G is a design-driven 2.0 hostel at the crossroads of art, design and community living. https://www.facebook.com/hostelgperth https://www.instagram.com/hostelgperth/ *Part of the GCP Hospitality Portfolio https://www.gcphospitality.com/



Quest Fremantle

• Franchisee & Business Development Manager

  • Dec 2017 - May 2018

  Quest Fremantle – So Freo, So Close. Smart, contemporary rooms designed for urban living!

• Franchisee & General Manager

  • Dec 2016 - Dec 2017

  Quest Fremantle serviced apartment style hotel rooms offer guests a relaxed and comfortable Fremantle accommodation experience perfect for short or long stays.Quest Fremantle offers brand new 4.5 Star modern studio, 1 and 2 bedroom apartments all with openable windows (some with urban balconies), fully equipped kitchens, spacious living areas and FREE Wi-Fi. Within walking distance to many local restaurants, cafes, art galleries, retail outlets and many of the city’s most impressive heritage buildings.Quest Fremantle – So Freo, So Close. Smart, contemporary rooms designed for urban living!Choose from spacious studio, one and two bedroom apartments – some with urban balconies, openable windows as well as inner harbour, port and part ocean views.With over 158 years of site history here in Fremantle's vibrant West End, there is a story to be found around every corner. The arts, heritage, culture, architecture and food are all at your doorstep, and are central to everything we do. Open from 7am to 11pm every day, with on-site Resident Management, you will always be in good hands. Specially discounted and safe overnight parking available for $15 at Victoria Quay (just a 200m walk away). Show less



Quest Apartment Hotels

• Australia
• Hospitality
• 300 - 400 Employee

• General Manager

  • Jan 2016 - Nov 2016

  General Manager Quest West Perth - Opened January 2016 54 Kings Park Rd, West Perth WA 6005 Quest Mounts Bay Rd - Opened June 2016 130 Mounts Bay Rd, Perth WA 6000 Quest East Perth - Opened October 2016 176 Adelaide Terrace, East Perth WA 6004 Quest Fremantle - Opened December 2016 8 Pakenham Street, Fremantle WA 6160 General Manager Quest West Perth - Opened January 2016 54 Kings Park Rd, West Perth WA 6005 Quest Mounts Bay Rd - Opened June 2016 130 Mounts Bay Rd, Perth WA 6000 Quest East Perth - Opened October 2016 176 Adelaide Terrace, East Perth WA 6004 Quest Fremantle - Opened December 2016 8 Pakenham Street, Fremantle WA 6160



Seashells Mandurah - Seashells Hospitality Group

• Mandurah WA

• General Manager

  • Oct 2011 - Dec 2015

  Seashells Mandurah (4.5 star) boasts a truly unique location. The Resort is situated on the beach at Comet Bay, right next door to the award-winning Mandurah Ocean Marina. Most apartments feature spectacular views over the Indian Ocean or Peel Estuary. Seashells Mandurah (4.5 star) boasts a truly unique location. The Resort is situated on the beach at Comet Bay, right next door to the award-winning Mandurah Ocean Marina. Most apartments feature spectacular views over the Indian Ocean or Peel Estuary.



The Como Melbourne - Mirvac Hotels & Resorts

• Melbourne

• Front Office Manager

  • Jun 2010 - Jun 2011

  • Management of Front Office and Reservations (17 seventeen staff) • Update all internal Front Office systems and standard operating procedures • Help reinforce core company philosophies and guidelines • Controlled inventory of 107 rooms (including 3 penthouse suites) • Oversee daily operations, in the absence of the Hotel Manager, including Front Desk, Concierge, Valet, Reservations, as well as eight individual function and meeting rooms • Reporting directly to the Hotel Manager and Regional General Manager • Recruit, maintain, and develop a dedicated team including Duty Managers, Night Manager, Guest Services Attendants, Concierge, Porters, and Reservations Agents • Property Management System (Opera) Administrator, Interface Controller, Duty Manager • Financial management including budgets, profit and loss, forecasting, yield management, payroll analysis • Planning, staff training and development, and providing friendly and professional guest services Show less



Hospitalitybiz

• Australia
• Hospitality
• 1 - 100 Employee

• State Recruitment Manager – Victoria

  • Mar 2009 - Jun 2010

  • Manage existing client portfolio, as well as secure new clients and job listings• Introduce and establish company brand within Melbourne Metropolitan and Regional Victorian areas• Attract and successfully place professional Hospitality people into Permanent positions• Ensure that all company Recruitment Policies and Procedures are utilized by all Victorian based Consultants

• State Recruitment Manager - WA

  • Jul 2008 - Mar 2009

  • Manage existing client portfolio, as well as secure new clients and job listings• Help expand company brand across Perth Metropolitan and Regional WA areas• Attract and successfully place professional Hospitality people into Permanent positions• Ensure that all company Recruitment Policies and Procedures are utilized by all Perth based Consultants• Recruit, manage and maintain all Casual Staff within our Temporary pool of employees• Develop internal systems and procedures to be able to service leading hospitality establishments• Daily office administration including conducting candidate screenings and interviews, completing reference checks, client management, developing leads and opportunities for all prospective clients, job advertising, overseeing weekly consultant meetings, and attending on-site client appointments• Conducting induction and training sessions for all new Recruitment Consultants• Company website development and maintenance Show less

• Temporary Solutions Manager – WA

  • Aug 2007 - Jun 2008

  • Recruit, manage and maintain all Casual Staff within our Temporary pool of employees• Develop internal systems and procedures to be able to service leading hospitality establishments• Daily office administration including conducting candidate screenings and interviews, completing reference checks, client management, developing leads and opportunities for all prospective clients, job advertising, overseeing weekly consultant meetings, and attending on-site client appointments• Company website development and maintenance• Oversaw Temporary Solutions Manager as well as other Western Australia based Consultants• Coordinate all Temporary assignments and update weekly casual schedule• Conduct on site client workplace inspections, and manage any O.H. & S. incidents and accidents• Compile and approve all Casual Staff weekly time sheets• Conduct new employee registration and induction sessions Show less



The Richardson Hotel, Suites & Spa

• Perth, Australia

• Front Office Manager

  • May 2006 - Jun 2007

  • Member of the pre-opening and opening Executive team • Creation and development of Front Office department structure • Authored all internal Front Office systems and standard operating procedures • Helped implement core company philosophies and guidelines prior to Soft Opening on 1 November 2006 • Controlled inventory of 74 rooms (58 suites and 16 standard rooms) • Oversaw daily operations within the fully equipped Business Centre, including fifteen individual offices and three meeting rooms • Reported directly to the General Manager and Directors/Owners • Recruited, maintained, and developed a dedicated team of sixteen members including Assistant Managers, Night Manager, Concierge, Porters, Reservations Agents and Chauffeurs • Property Management System (CMS GuestCentrix) Administrator, Interface Controller, Accounts Receivable Manager • Managed company fleet of courtesy vehicles Show less



Broadwater Pagoda Resort Hotel

• South Perth, WA

• Front Office Manager

  • Mar 2004 - Apr 2006

  • Directly responsible for the entire Front Desk operation including Reservations • Oversaw an intimate team of thirteen staff members • Together with the Reservations Manager, ensured smooth and efficient daily operations • Creation of annual business plans and budgets • Managed staff roster, hotel stationery, and other general administrative duties • Covered Manager on Duty shifts • Staff recruitment and induction • Complied monthly Executive Summaries for GM and Corporate Office Show less



The Park Hyatt Melbourne

• Melbourne, Australia

• Assistant Manager (Front Office) / Assistant Manager (Bell Desk) / Team Leader (Bell Desk)

  • Jun 2001 - Jan 2004

  • One of three Duty Managers working a 24-7 rotating roster • Oversaw Night Audit/Night Manager functions • Helped coordinate all aspects of Front Office operations, including the Front Desk and Concierge, Communication Centre, Bell Desk as well as Business Centre • Conducted Morning and Afternoon Briefings • Controlled Rooms Inventory of 242 rooms and suites • Prepared Arrivals Lists • Ensured that all hotel Policies and Procedures were maintained to the highest standard • Directly responsible for a team of 25 Bell Attendants, including casual, part-time and full-time staff, as well as the entire operation at the Bell Desk • Coordinated the arrival/departure of all guests of the hotel, providing a warm and friendly greeting as well as professional baggage assistance/collection service • Leading as a frontline ambassador for the hotel • Staff training and development, including implementing cross-training initiatives with Front Office as well as Food & Beverage departments • Stock control, posting rosters and collection of parking revenues Show less



Crown Towers Hotel Melbourne

• Southbank, Melbourne

• Senior Front Office Attendant / Bell Attendant / Concierge Assistant

  • Apr 1997 - Dec 1999

  • Performed all Front Desk duties as required over rotating 24-7 shifts • Ensured that company Policies and Procedures were followed at all times • Assisted Front Office Supervisors and the Front Office Manager with ongoing staff training and development • Provide a warm and friendly welcome to all guests arriving at the hotel • Assist guests with their luggage, provide directions, VIP escorts, valet parking and newspaper delivery • Support the Concierge team as required with ad hoc tasks whilst on duty • Work autonomously overnight, as one of two Night Porters • Developed a rapport with hotel guests, so as to be able to understand their individual requirements in order to serve them best • Maintained a thorough and up to date working knowledge of all hotel services and facilities, as well as all functions and events throughout the Entertainment Complex (and across Melbourne) Show less



Pearson Aviation – General Aviation Flight Training

• Essendon, VIC

• Commercial Pilot/Flight Instructor

  • Apr 1993 - Apr 1995

  • Conduct Trial Introductory Flights for all prospective students and flight enthusiasts • Provided full lessons in Basic Aeronautical Knowledge and pre/post flight briefings in a classroom environment • Commanded regular Private and Commercial flights throughout Victoria and interstate, in light single and twin engine aircraft • Conduct Trial Introductory Flights for all prospective students and flight enthusiasts • Provided full lessons in Basic Aeronautical Knowledge and pre/post flight briefings in a classroom environment • Commanded regular Private and Commercial flights throughout Victoria and interstate, in light single and twin engine aircraft