Experience

keycentrix™

• United States
• Software Development
• 1 - 100 Employee

• Product Support Specialist II

  • Jul 2023 - Present

  Duties include:-troubleshooting and resolving complex pharmacy software issues on both workstations and servers-writing basic to intermediate SQL queries to extract relevant information from databases within SSMS-providing guidance and troubleshooting solutions to Tier 1 product support specialists as needed-solving tickets and communicating solutions to customers in a timely matter

• Product Support Specialist

  • Feb 2023 - Jul 2023

  Duties included:-troubleshooting pharmacy software issues-troubleshooting and solving tickets through Zendesk-answering incoming and placing outbound calls to existing customers to help answer technical assistance questions and provide solutions-enhancing the customer experience through excellent communication of complex situations and solutions



Meta

• United States
• Software Development
• 700 & Above Employee

• Virtual Reality Representative

  • Dec 2022 - Feb 2023

  Duties included: -informing customers of the ins and outs of the Meta Quest Pro and Meta Quest 2 headsets -troubleshooting of VR headsets -sales of Meta Quest 2 and Pro units Duties included: -informing customers of the ins and outs of the Meta Quest Pro and Meta Quest 2 headsets -troubleshooting of VR headsets -sales of Meta Quest 2 and Pro units



Best Buy

• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2020 - Dec 2022

  Duties included: -worked within the computing department to guide customers in looking for a new PC, peripherals, computer parts, video games, and more -answered questions regarding all computer related technology -assisted in setting up new devices for customers -general register work -Geek Squad agent, helping to determine causes of issues in customers' computers Duties included: -worked within the computing department to guide customers in looking for a new PC, peripherals, computer parts, video games, and more -answered questions regarding all computer related technology -assisted in setting up new devices for customers -general register work -Geek Squad agent, helping to determine causes of issues in customers' computers



QuikTrip

• United States
• Retail
• 700 & Above Employee

• Convenience Store Clerk

  • Jul 2020 - Feb 2021

  Duties included: -routine cleanup of the store every 30 minutes -cashier work -kitchen work/food prep -restocking of food and drinks Duties included: -routine cleanup of the store every 30 minutes -cashier work -kitchen work/food prep -restocking of food and drinks



Wichita State University

• United States
• Higher Education
• 700 & Above Employee

• Stocker

  • Sep 2019 - Mar 2020

  Stocker within the WSU chemistry department.Duties included: -stocking new inventory-retrieving chemical waste from research laboratories and classrooms-weekly maintenance checks of various safety equipment-setting up labs for classes-mixing chemical solutions for use within the stockroom or laboratories-delivering shipments to research laboratories

• Front Desk Receptionist

  • Jun 2018 - Jan 2020

  Receptionist at WSU liberal arts and sciences advising center.Duties included:-setting up academic advising appointments-answering university related questions over the phone or in person-data entry-filing student records

• Undergraduate Research Fellow

  • Aug 2018 - Dec 2019

  Undergraduate biochemistry research in the WSU chemistry department.Research was focused on understanding protein structure of lethal factor N terminus of anthrax.Experience with mass spectrometer, circular dichroism, spectrophotometer, as well as other common chemistry techniques (i.e distillation, purification, synthesis).

• Peer Lead

  • Jun 2019 - Jul 2019

  Peer mentor for summer research institute at WSU.Duties included:-interpersonal communication with all summer camp attendees-building relationships with all attendees-participating in research studies-giving talks on past research experience-giving talks on what to expect from university research and university life



ICTea

• Wichita, Kansas, United States

• Barista

  • May 2016 - Aug 2016

  Barista in ICTea, a local boba store. Duties included: -preparing drinks and food for customers -running a cash register -preparing boba as needed -restocking ingredients -making various types of teas in large quantities -various cleaning Barista in ICTea, a local boba store. Duties included: -preparing drinks and food for customers -running a cash register -preparing boba as needed -restocking ingredients -making various types of teas in large quantities -various cleaning