Project Manager

• Nov 2021 - Present

Change Consultant

• Jan 2019 - Nov 2021

Manager Business Transformation

• Aug 2015 - Jan 2019

Graduate Development Trainee

• Jul 2014 - Aug 2015

Mortgage Sales Support Specialist

• Aug 2013 - Jul 2014

-Support a team of 34 loan officers in all aspects of the sales process, from marketing to originating to closing, in a high-volume call center -Monitor sales officers' pipelines to ensure compliance with federal regulations and to optimize sales potential -Work with customers, sales officers, and third party servicing to facilitate the loan process and ensure a smooth and positive customer experience -Translate documents from Spanish to English -Worked with secondary marketing… Show more -Support a team of 34 loan officers in all aspects of the sales process, from marketing to originating to closing, in a high-volume call center -Monitor sales officers' pipelines to ensure compliance with federal regulations and to optimize sales potential -Work with customers, sales officers, and third party servicing to facilitate the loan process and ensure a smooth and positive customer experience -Translate documents from Spanish to English -Worked with secondary marketing department to process pricing and underwriting loan accommodations

Business Support Specialist - Secondary Marketing Department

• Jul 2012 - Aug 2013

-Worked as part of a team in a high-volume, fast-paced environment to ensure timely and accurate delivery of loans to investors, including FNMA, FHMLC, and GNMA -Reviewed loan documents for accuracy, completeness, and compliance with investor guidelines, including mortgages, CEMAs, Notes, and POA’s, and requested corrections from appropriate departments when necessary -Processed pools of loans for sale to investors; reviewed loan collateral, including credit, income, assets, and property… Show more -Worked as part of a team in a high-volume, fast-paced environment to ensure timely and accurate delivery of loans to investors, including FNMA, FHMLC, and GNMA -Reviewed loan documents for accuracy, completeness, and compliance with investor guidelines, including mortgages, CEMAs, Notes, and POA’s, and requested corrections from appropriate departments when necessary -Processed pools of loans for sale to investors; reviewed loan collateral, including credit, income, assets, and property documents, as well as Desktop Underwriter reports, to ensure adherence of loans to investor guidelines -Used LoanQuest, Fidelity, and other software to research loans and ensure accuracy of information

Travel Advisor

• Feb 2006 - Aug 2009

* Grew individual sales 100% from June 2006 - June 2007 *Successfully handled a wide array of global products and services *Participated in campus marketing events to generate demand *Employed creative problem solving techniques to tackle complex itineraries * Grew individual sales 100% from June 2006 - June 2007 *Successfully handled a wide array of global products and services *Participated in campus marketing events to generate demand *Employed creative problem solving techniques to tackle complex itineraries

Merchandise Assistant

• Jun 2005 - Feb 2006

*Facilitated department operations through sales and administrative support *Communicated with vendors, floor personnel, and other departments to resolve pricing, signing, and merchandise placement issues *Accomplished multiple deadline-oriented tasks while working in a fast-paced environment *Helped draft and present advertising proposals *Edited and uploaded purchase orders to ensure timely arrival of merchandise in stores *Facilitated department operations through sales and administrative support *Communicated with vendors, floor personnel, and other departments to resolve pricing, signing, and merchandise placement issues *Accomplished multiple deadline-oriented tasks while working in a fast-paced environment *Helped draft and present advertising proposals *Edited and uploaded purchase orders to ensure timely arrival of merchandise in stores

Customer Service Representative

• Jul 2003 - Dec 2003

*Worked as part of a call center team increasing sales and providing customer service *Coordinated ~20 appointments per day through both inbound and outbound sales calls *Addressed customers through written and telephone communications *Worked as part of a call center team increasing sales and providing customer service *Coordinated ~20 appointments per day through both inbound and outbound sales calls *Addressed customers through written and telephone communications

Yeoman/Administrative Assistant

• Jun 2002 - Aug 2002

*Worked at sea aboard the training ship Empire State in an office setting *Prepared official documents, including customs forms, demerits, and discharge forms *Traveled to seven countries *Worked at sea aboard the training ship Empire State in an office setting *Prepared official documents, including customs forms, demerits, and discharge forms *Traveled to seven countries