Experience

DSS, Inc.

• United States
• IT System Custom Software Development
• 300 - 400 Employee

• Clinical Implementation Specialist II

  • Apr 2022 - Present

  ⭐ Working with Development and QA to thoroughly test functionality of new Oncology software to be implemented into VA Health Clinics Nationwide. ⭐ Train and Implement both new and existing clients on functionality and best practices to both understand and use the custom Oncology Software as a clinical decision support tool. ⭐ Assist with both in person and remote training calls on current DSS Software products to gain rapport with clients that I can leverage when our new… Show more ⭐ Working with Development and QA to thoroughly test functionality of new Oncology software to be implemented into VA Health Clinics Nationwide. ⭐ Train and Implement both new and existing clients on functionality and best practices to both understand and use the custom Oncology Software as a clinical decision support tool. ⭐ Assist with both in person and remote training calls on current DSS Software products to gain rapport with clients that I can leverage when our new software is live. Show less



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Ambulatory Consultant

  • May 2021 - Aug 2022

  Kansas City, Missouri, United States ⭐ Steering end-to-end implementation projects of EHR/EMR software for a large portfolio of clients, including VA, DoD, and commercial customers. ⭐Translating functional client requirements into deliverables to ensure solutions address client needs in continuously evolving business environments. ⭐Conducting end-user training sessions with client stakeholders to ensure full value is unlocked from products, enabling customer success.

• Technical Support Analyst

  • Sep 2019 - Aug 2022

  Kansas City, Missouri Area ⭐ Providing helpdesk support, issue and incident management, and end-user training for client sites, meeting all SLAs and driving customer success.



PowerSchool

• United States
• E-Learning Providers
• 700 & Above Employee

• Application Specialist

  • Mar 2019 - Sep 2019

  Kansas City, Missouri Area ⭐️Designed, developed, and implemented bespoke applications and solutions for school districts.



ScriptPro

• United States
• Pharmaceutical Manufacturing
• 400 - 500 Employee

• Applications Analyst 1 Pharmacy System Support

  • Feb 2018 - Jul 2018

  Kansas City, Missouri Area ⭐️ Provided comprehensive technical support to a large user base, diagnosing, troubleshooting, and resolving a broad range of software, system, network, and hardware problems.

• Applications System Analyst 1 - Robotics Support

  • Nov 2016 - Feb 2018

  Mission, Kansas



Dimensional Innovations

• United States
• Design Services
• 100 - 200 Employee

• Service Coordinator

  • Oct 2015 - Aug 2016

  Overland Park, Kansas, United States ⭐️ Created and sold bespoke service contracts on technical and non-technical projects, coordinated on-site installations, defined SLAs, coordinated end-user training, and provided ongoing support.



University of Kansas Medical Center

• Higher Education
• 700 & Above Employee

• Network Specialist

  • Dec 2014 - Oct 2015

  Kansas City, Kansas ⭐️ Monitored network performance, directed configuration, implementation, and migration projects, provided user training and support, and ensured maximum service availability.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• At Home Technical Support

  • Mar 2014 - Dec 2014

  Concordia, Mo ⭐️ Provided on-site and remote IT support to end-users, resolving hardware and software issues ranging in complexity.