Melissa Rep

IT Support Specialist at Creek Technologies Company
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Contact Information
us****@****om
(386) 825-5501
Location
Dayton, Ohio, United States, US

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Credentials

  • CompTIA A ce
    CompTIA
    Aug, 2013
    - Nov, 2024
  • CompTIA Security ce
    CompTIA
    Aug, 2015
    - Nov, 2024

Experience

  • Creek Technologies Company
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Specialist
      • Mar 2015 - Present

      I provide Tierl one IT remote support for PC systems throughout Wright Patterson Air Force Base. I provide Tierl one IT remote support for PC systems throughout Wright Patterson Air Force Base.

  • Goodwill Easterseals Miami Valley
    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • IT Intern
      • Jan 2015 - Feb 2015

      Prepared desktops and laptops for deployment by installing the proper system image. Repaired wireless and Ethernet issues on an HP laptop. Created user accounts, configured auto logon, prevented users from changing their password in their user account in Windows 7. Prepared desktops and laptops for deployment by installing the proper system image. Repaired wireless and Ethernet issues on an HP laptop. Created user accounts, configured auto logon, prevented users from changing their password in their user account in Windows 7.

  • Montgomery County Sheriff's Office
    • 345 W 2nd St, Dayton, OH 45402
    • IT Intern
      • Aug 2014 - Dec 2014

      Assisted in the upgrade from Windows XP to Windows 7. Utilized a Linux Live Cd and Clonezilla software to wipe the XP hard drive clean, and installed the proper system image. Installed software programs, changed settings, and added computer systems to the proper network domain. Mapped computers to the correct network drive and download software from the proper network domain. Assisted with help desk tickets using the Spiceworks software.Solved computer problems.Worked on a project to upgrade the 911 dispatch room. This involved: installing Windows 7, the proper drivers, upgraded the BIOS, configured SNMP and WSUS, installed/configured Tiburon software, installed Microsoft Office, configured the proxy and DNS settings, and installed new video cards and memory. Show less

Education

  • Fortis College-Centeville
    Associate's degree, Cyber Security and Forensics
    2012 - 2013
  • Franklin University
    Bachelor's Degree, Information Technology
    2005 - 2006
  • Sinclair Community College
    Associate's Degree, Computer Information Systems
    1997 - 2005

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