Experience

Calbright College

• Student Support Specialist

  • Oct 2022 - Present

  As a Student Support Specialist, I perform a full range of technical and support duties for a diverse and varied population in an online environment. I work closely with administration, faculty, management, external entities, staff, and students to provide students with comprehensive information about the institution and the programs we offer. As a Student Support Specialist, I am responsible for providing support and direction for all inquiries including application and student onboarding support, basic technology support, and real time referral support to other units in the College for maximized student success. Show less



Los Angeles Football Club (LAFC)

• Los Angeles, California, United States

• Street Team Member

  • Sep 2022 - Present

  Assist with the promotion and representation of the Los Angeles Football Club (LAFC) during various events. Acting as a brand ambassador, the LAFC Street Team Members interact with fans, current and prospective, through the participation and execution of various grassroots marketing promotions throughout the greater Los Angeles Community – Youth Soccer Tournaments, Community Events, Festivals, Watch Parties and other events. We work to bring exposure to LAFC, it's values & commitments to the surrounding communities. Show less



Merrimack College

• Andover, Massachusetts, United States

• Graduate Resident Director

  • Jul 2021 - May 2022

  -Managed eight non-traditional undergraduate residence halls of over 280 upper-class students -Supervised, trained, and evaluated a diverse staff of eight Resident Assistants through bi-weekly meetings for active feedback and coaching -Adjudicated student conduct cases while emphasizing a conflict resolution and restorative justice approach to strengthen students’ ties to campus community -Responded to emergency situations including mental health crises, Title IX situations, facilities related issues, bias-related incidents and medical transportations as part of the professional staff on-call rotation -Maintained an accurate budgetary record of building programming, educational initiatives, and community development events -Scheduled, moderated, and delegated tasks during weekly staff meetings to establish, review and achieve expected goals and deadlines with supervisees Show less



Phi Iota Alpha Fraternity, Inc.

• Los Angeles Metropolitan Area

• Regional Director

  • Jul 2019 - Jul 2021

  -Served as a national management member, who serves over 2,000 members -Managed undergraduate members including institutional audits, academics, new member education, judicial affairs, and provincial wide events -Supervised the planning of undergraduate events for 6 different colleges to meet the national accreditation requirements in academic, cultural and community service programming -Analyzed and assessed campus trends to seek opportunities for the improvement of student development, engagement, and outreach to maximize recruitment strategies -Facilitated a bi-annual training conference to develop professional skills for 60+ undergraduate members -Communicated with College officials to ensure individual chapter adherence to academic standard to establish a holistic support system for students -Researched and compiled resources on campus for at-risk students to improve retention and worked with chapter to share the information -Advised students in creating career portfolios including email and communication templates, resumes, CVs, cover letters, and reference lists Show less



The Salvation Army

• United States
• Non-profit Organizations
• 700 & Above Employee

• Housing Navigator

  • Dec 2020 - Mar 2021

  -Guided a caseload of 60+ participants through identifying internal and external obstacles related to securing housing while building a strong rapport for goal setting, decision making, and action planning -Developed, assessed, and executed landlord engagement programs via neighborhood outreach, networking events, private contacts, professional housing expos, employer contacts, and open houses to expand The -Salvation Army’s landlord portfolio-Directed participants to proper services required to foster housing readiness such as credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities-Established positive relationships with participants, landlords, case managers, social service workers and medical providers to create an active support system in alignment with participants needs-Tracked and updated data on all conversations related to participants’ housing outcomes, individual housing search consultations, landlord engagements, and provider interactions via Clarity and HMIS Show less

• Case Manager

  • May 2019 - Dec 2020

  -Utilized trauma-informed care and motivational interviewing to address client conflicts, grievances, and barriers in order to facilitate a successful completion of the shelter programs -Collaborated with surrounding social service agencies to connect participants with supportive resources to minimize housing transition periods -Oversaw a caseload of 35+ veterans during weekly 45-minute sessions for individualized action plans -Engaged in monthly professional development regarding best practices in helping veterans with self-efficacy, time management, financial planning, anxiety, substance abuse, and self-care Show less



BevMo!

• Santa Barbara, California, United States

• Assistant Manager

  • Oct 2014 - Apr 2018

  -Planned, created, and adjusted weekly store schedules of 13 employees to maximize sales coverage -Scheduled all hiring procedures including interviews, document processing, and back-ground checks -Instructed new-employees through the on-boarding process for an expedited completion of orientation training -Optimized staff training of store operations to maximize staff safety knowledge -Analyzed sales data reports and created active solutions to address areas of growth -Recruited long-term clients by fostering relationships through wedding and event planning sales Show less



University of California Police Department

• Community Service Officer, Student Public Relations Lead

  • Sep 2012 - Jan 2016

  -Acted as primary liaison between the Police Department and prospective, and current students to foster community relations through personal interactions and open communication -Coordinated the deployment of student-led security teams to reduce police presence while maintaining an effective plan in case of emergencies for various on campus programs -Explored safety strategies with students to increase awareness of campus policy to reduce violations citations -De-escalated students in crisis situations to reduce the potential of harm to all parties present Adhered to strict moral conduct both on and off duty- Show less