Experience

Q Carriers

• United States
• Truck Transportation
• 1 - 100 Employee

• Account Management

  • Sep 2020 - Present



Dart Trucking

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Account Manager

  • Mar 2017 - Sep 2020

  Working with customers and operations daily to ensure great service. Working with customers and operations daily to ensure great service.



Teavana

• United States
• Retail
• 300 - 400 Employee

• General Manager

  • Oct 2012 - Feb 2017

  Tea Expert and Manager/Mentor of my partners!- Maintained sales within the confines of growing revenue while maintaining corporate standards.- Effective use of the business model to increase sales and make plan.- Responsible for daily accounting forms.- Write and analyse daily, monthly and yearly reports and for sales, profitability and growth.- Made on the spot business decisions to allow for maximum profit versus cost.- Supervision of staff which includes: hiring, interviewing and developing a team of 10-18 employees.- Staff development: establishment and following of standards to allow promotion of staff.- Scheduling and budgeting payroll within constraints and according to sales forecasts and plans.- Inventory control and proper food handling procedures.ACCOMPLISHMENTS / ACCOLADES / AWARDS+Implemented numerous spreadsheets for use in tracking sales performance at the store/partner level throughout career at Teavana. In last eight months, two spreadsheets were recognized at regional level and utilized throughout region of 60+ stores. + Top 2 of 9 stores in increase of TSD (Transactions) since inception of tracking. Store was averaging -10 to -15% weekly, now averaging +10-20% weekly. + Consistently in top 3 of 8-12 stores on ADT on a weekly basis.+ Maintained ADT (Average Daily Ticket) of $55 personally and $45-50 at store level consistently since taking over store. + Improved ADT (Average Ticket) from $38 to $48 within 6 months of taking over store. .+ Winner multiple regional and company-wide store and personal sales contests.



Dr. Martens AirWair USA

• Retail Store Manager

  • Apr 2012 - Oct 2012

  This was a new store opening at Mall of America. Worked closely with IT, buyers, regional manager and facilities manager daily to ensure store opened with a complete and fully trained staff and operations and merchandise set to company standard. - Maintained sales and growth based on sales projections while maintaining company standards.- Ensured appropriate inventory levels by working daily with corporate buyer and ordering based on sales and need. - Responsible for daily accounting forms.- Write and analyse daily, monthly and yearly reports and for sales, profitability and growth.- Made on the spot business decisions to allow for maximum profit versus cost.- Supervision of staff which includes: hiring, training, and firing for a staff of 12-20+ employees.- Staff development: establishment and following of standards to allow success of staff and therefore of store as a whole. - Scheduling and budgeting payroll within constraints and according to sales forecasts and plans.



Teavana

• United States
• Retail
• 300 - 400 Employee

• General Manager

  • Apr 2007 - Apr 2012

  4/2007-4/2008 Tigard, OR4/2008-5/2008 Recruiting, hiring and training of staff for new location in West Des Moines, IA6/2008-4/2012 West Des Moines, IA- Maintained sales within the confines of growing revenue while maintaining corporate standards.- Effective use of the business model to increase sales and make plan.- Responsible for daily accounting forms.- Write and analyse daily, monthly and yearly reports and for sales, profitability and growth.- Made on the spot business decisions to allow for maximum profit versus cost.- Supervision of staff which includes: hiring, training, and firing for a staff of 10-15+ employees.- Staff development: establishment and following of standards to allow promotion of staff.- Scheduling and budgeting payroll within constraints and according to sales forecasts and plans.- Inventory control and proper food handling procedures.Opened new store in West Des Moines, In charge of hiring and training new staff, setting up store and communicating daily with Area Manager, Store Trainers, Facilities Manager, and Vice President to ensure store operating to company standards. ACCOMPLISHMENTS / ACCOLADES / AWARDS+ Bonused, per company guidelines, almost every month. +Increased store sales by 10% within seven months of start date with company. + Made plan each year at 3 – 6 % growth.+ Consistently in Top 40 for personal sales while at Tigard, OR location.+ ADT (Average Ticket) consistently top 3 of 8-12 locations while in West Des Moines.+ Winner multiple regional and company-wide store and personal sales contests.



Foot Locker

• United States
• Retail
• 700 & Above Employee

• Store Manager in Training

  • Nov 2006 - Apr 2007

  - Maintained sales within the confines of growing revenue while maintaining corporate standards.- Maintained inventory. - Responsible for daily accounting forms.- Working with shoe buyers to obtain product for store-specific demographic. .- Ensured store met/exceeded sales plan daily. .- Supervision of staff which includes: hiring, training, and firing for a staff of 12-20+ employees.- Scheduling and budgeting payroll within constraints and according to sales forecasts and plans.-Daily/weekly updates of store merchandising and marketing. ACCOMPLISHMENTS / ACCOLADES / AWARDS+ Bonused, per company guidelines, almost every month. + Top salesperson in store every month. + Offered 2M store within three months of hire.



Scheels

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager/Footwear Specialty Shop Manager

  • May 2005 - Oct 2006

  Assistant Manager-Supervised assigned sales departments to ensure operating and selling to company plan and standard.-Supervised staff of 50+ associates at any given time.-Associate Reviews-Customer Relations-Accounts Receivable-Interviewing, hiring, training of new associates.Footwear Specialty Shop Manager-Responsible for purchasing, restocking, markdowns on a DAILY basis. This included ordering ALL product based on store sales, fashion trends, seasons etc-Communicated with company buyers and product representives regularly to ensure best selection of product, which ensured positive sales increases in shop.-Training of new associates.-Merchandising according to store/customer need,no company parameters in place at that time. -Exceeded shop sales daily/weekly/monthly.ACCOMPLISHMENTS/ACCOLADES/AWARDS+Achieved an increase in corporate ranking for men's casual footwear shop from #6 to #3 in six months. (June-December)+Women's Casual Footwear was up 27% over plan YTD (Jan-Oct) before I left. +Exceeded footwear shop plan every month.+Won a contest for a cruise based on personal sales over a three month period.



Tradehome Shoes

• Manager in Training

  • Aug 2004 - May 2005

  New store opening at a General Growth flagship mall, opening August 4, 2004. Responsible for training of new hires, unloading and setting up store to company standards and ensuring store operationally ready to go for opening day.-Ensured daily operations complete in a timely fashion-Responsible for daily accounting forms-Write and analyse daily and monthly reports for sales and growth.ACCOMPLISHMENTS/ACCOLADES/AWARDS-Consistently Top 3 in personal sales with average staff of 10.-Offered management of store within 7 months of hire.