Coordinator of Enterprise Systems and Solutions (ITS)

• Jan 2022 - Present

- System administrator for Enterprise Software systems used on campus (fully hosted, on-site, and cloud)- Write code and handle integration between several different software systems and solutions- Supervise a team of programmer analyst lines (includes programmers, system administrators, and web developer)- Manage software and services budget

Lead Programmer Analyst (Computing Systems and Desktop Support)

• Jan 2016 - Jan 2022

Primary System Administrator of:- Campus website server infrastructure in Microsoft Azure cloud- Supervision of full-time web developer- Primary system administrator of Central Authentication Service (CAS / SAML protocols)- Primary administrator of Duo MFA- Primary system administrator of campus electronic records system (Perceptive Content)- Primary system administrator of campus electronic forms- Primary administrator of the Zoom video-conferencing suite (including Zoom softphone for remote office adoption)- Campus online directory- Campus SMTP and List serversCo-System Administrator of:- Campus relational databases (PostgreSQL, MySQL, MS SQL, Oracle)- Learning Management System (Moodle)- ProcessMaker automation scripts- Password reset utility with campus AD and Google Workspace integration- Maintaining Bitbucket code repositories- Handling flow in ServiceNow helpdesk management utility and responding to escalated incidents- HIPAA, FERPA and sensitive data systems (Intelligent Video Solutions, Point and Click, University Police systems)Also:- Service on LITS Wellness committee- Service on Faculty Evaluation Software selection committee Show less

Adjunct Faculty

• Feb 2014 - Dec 2021

Instructing Computer Science and LITS Courses- Computer Security and Society x 3 sections- Introduction to Programming in Python (Lab) x 12 semesters x 3 sections- Software Engineering Lab (Advanced Python) x 2 sections- Programming in C- Perl x 18 sections- PHP Programming x 2 sections- JavaScript Programming- System Administration (Linux)- System Administration Tools (Load Testing) x 2- Independent Study in AutoIT- Independent Study in PHP- Internship Faculty Sponsor and Site Supervisor x 3- Faculty Advisor for Software Engineering Club x 6 semesters- Faculty Advisor for Coding Hub club x 1 semester- Personal Information Security x 4 Show less

Electronic Records Technical Support Lead (Computing Systems and Desktop Support)

• Sep 2013 - Jan 2016

- Lead support person and Service Owner for enterprise electronic records management initiative (ImageNow/Perceptive Content)- Co-lead on email transition/migration project from self-hosted to Google Apps- Writing code for, designing, assisting with, and supporting enterprise application systems- Provide tier-3 (advanced) support and new project/integration support- IT infrastructure support- Assisting with general Helpdesk operations and support

Adjunct Instructor

• Apr 2019 - Present

Adjunct Instructor

• Jul 2014 - Present

Web Developer, Programmer, System Administrator

• Dec 2012 - Feb 2022

Consulting for small and medium businesses on IT Infrastructure; programming; custom web applications; web development; infrastructure design; and managed hosting. Consulting for small and medium businesses on IT Infrastructure; programming; custom web applications; web development; infrastructure design; and managed hosting.

Software Developer / Programmer

• Aug 2012 - Nov 2012

- Identify and Correct Bugs in Software - Maintain Client Software and Assist in Installation and Upgrades - Create new applications as well as support and code for existing - Programming using PHP and MySQL - Frontend and backend work with Javascript, jQuery, and varios libraries - Symfony 1.4 and Symfony 2 Frameworks - MVC Architecture - Design and implement new features and full-fledged web applications - Identify and Correct Bugs in Software - Maintain Client Software and Assist in Installation and Upgrades - Create new applications as well as support and code for existing - Programming using PHP and MySQL - Frontend and backend work with Javascript, jQuery, and varios libraries - Symfony 1.4 and Symfony 2 Frameworks - MVC Architecture - Design and implement new features and full-fledged web applications

Director of Systems Administration

• Dec 2010 - Aug 2012

- Design System Infrastructures - Developed Web Advanced Custom Web Application - Maintained Cloud Computing and Onsite Infrastructure - Systems Admin - Information Technology Management - Design System Infrastructures - Developed Web Advanced Custom Web Application - Maintained Cloud Computing and Onsite Infrastructure - Systems Admin - Information Technology Management

Web Application Developer (Residential Life)

• May 2010 - Dec 2010

- Create custom web applications for internal UVM ResLife use- Created and maintained ResDesk/ResStaff system, internal mail tracking, loaning, and other user for Residence Hall desk suite- Interface with ResLife housing software via COM APIs, REST APIs, and direct Oracle database access- Write reports and queries using Oracle SQL- Support end-user use of the internal systems that were developed, and maintain + support the hardware the systems run on

IT Support Specialist (Residential Life)

• Jun 2009 - May 2010

- Provide IT support and troubleshoot problems for ResLife staff members- Fix hardware/software problems for computers that are purchased and maintained by ResLife for various business use- Setup computer systems that are used by ResLife staff as well as desk terminals for ResLife residence hall office use

Student Helpdesk/ResNet Technician (Computing and Media Services)

• Jan 2006 - May 2009

- Provide phone support to customers with software and hardware problems as well as questions - Troubleshoot network issues and outages - Configure and setup computers - Maintain computer systems hardware and software - Work collaboratively to maintain a computer upgrade schedule for faculty - Assisting faculty onsite with software issues and questions - Repair computer hardware and troubleshoot software for both faculty/staff and students - Virus and malware removal - Provide training and tutorials Show less