Performance Analyst

• Aug 2022 - Present

Senior Cloud Infrastructure Analyst

• Mar 2020 - Aug 2022

- To provide 7x24x365 technical support by monitoring critical infrastructure of global clients - Ensure maximum service availability and performance of client infrastructure within the Microsoft stack. - Exposure to Azure Infrastructure including Monitoring Tools as Azure Monitor ( Log Analytics)& SCOM - Alerting customers in advance of outages that could affect associated critical business operations. - Perform variety of tasks including troubleshooting, systems health monitoring and configuration, server scans, diagnostic tasks, event log correlation, performance monitoring and remediation. - Identify service issues in timely manner and escalate to the appropriate resolver group when required. - Collaborating with Service Desk , Cloud Support, Advanced Operation teams to resolve service issues. - Investigating various technical problems and providing solutions in a logical and pragmatic approach - Schedule, perform and report on all agreed routine maintenance activities. - Using Service Now for Incident Management and ensuring knowledge base systems are up to date. - Adhering to established process and procedures and proactively looking for opportunities to improve efficiency and quality of service. Show less

IT Support Engineer

• Jul 2017 - Mar 2020

Onega are a IT Support and Services company who provide a full range of solutions to clients, so they can match their business needs. Onega is made up of a small but experienced team based in Trinity Buoy Wharf based in Docklands, London and primarily provide support, consultancy and IT solutions to small and medium sized businesses. Tasks Include: -To provide technical support; answering support queries either onsite or via phone or email -To log all calls and tickets on the ticketing system and maintaining full documentation -Managing multiple clients, building relationships and maintaining an efficient and effective service -Good experience in Windows 7 / 8 / 10, Mac OS and Ubuntu -Experience in Windows Server 2008, 2012, 2016, Active Directory, Group Policy, PowerShell, Exchange -Adequate Networking experience including a MikroTik Qualification -Telecommunication knowledge in Gamma, Horizon, Mitel, Cisco, 3CX, Vertical Wave -Remote Management Software: ConnectWise, Labtech, Net Support, TeamViewer -Experience in O365, SharePoint, Dropbox and Migrations using Sky Kick -Experience with using Mimecast (Email), Exclaimer (Signatures). WatchGuard (Firewall), Acronis & StorageCraft (Back Up) and Anti-Virus software including Avast Business, Kaspersky and Symantec -Experience with software used in industries including Design, Finance, Consultancy, Media & more -Practical experience in Office moves, new site and data centre installations -Currently studying for Microsoft Azure qualifications Show less

Baggage Tracing Agent

• Jan 2017 - Jun 2017

Sky Handling Partner (SHP) is a customer driven Aviation Ground Handling Company at London City Airport, that provides essential aircraft turnaround services to major airlines (including Alitalia, CityJet, Flybe, Lufthansa, Luxair, Sky Works, Swiss), designed to create the best possible travel experience for airline passengers. Sky Handling Partner are the first point of contact for Passengers, Airlines, Handling Agents and Courier Companies. My key duties and responsibilities include tracing and handling lost, found, damaged and missing baggage using SITA’s WorldTracer system, which is a global tracing and matching baggage system. SHP closely works with Customs and Excise, so any found baggage gets processed through them. Baggage then gets forwarded to its correct destination, that being locally or internationally whilst maintaining regular contact with passengers. Other general duties include meeting arriving flights, working with Immigration and other general AD-HOC duties. As a Baggage Tracing Agent I have to ensure all procedures adhere to the airline policies and official aviation authorities including the International Air Transport Association (IATA). Show less

Business Energy Broker

• Jun 2016 - Jul 2016

Alliance Marketing Ltd (ALM) is a professional consulting firm that was founded by a group of Energy Specialists and experienced professionals. Their mission is to assist businesses of all sizes in reducing their energy expenses by using knowledge of the current marketplace and to properly analyse and negotiate energy contracts and rates. As a B2B energy broker I acted as an intermediary between energy suppliers and business energy consumers. I generated leads and contacted potential customers via email or telephone while providing competitive quotes for new business. I also managed, monitored and replied to customer queries. Once acquiring a sale I would process contracts which would be between 1 to 3 years in duration. Show less

Sales and Support Associate

• Nov 2015 - Jan 2016

Victoria’s Secret (VS) is a world-class brand known globally for their specialty in products such as lingerie. VS dominate the lingerie marketplace with product for everyone from their PINK girl to their stylish and sophisticated lingerie. Victoria’s Secret is synonymous with all things feminine and the customers love the brand because of how it makes them feel when they are in store. As a Seasonal Sales and Support Generalist, I was part of a team delivering an amazing experience for customers whilst being passionate about the brand and products. My duties and responsibilities included stockroom activities such as processing merchandise, visualizing merchandise as well as replenishing the selling floor. I was also selling while supporting customer transactions and provided exceptional customer service front of house which included promoting the latest offers and promotions. Show less

Multi-Drop Courier

• Nov 2013 - Nov 2014

Amazon is a globally known online retailer which offers a range of products and services through its website. The Company's products include merchandise and content that it purchases for resale from vendors and those offered by third-party sellers. I worked for Amazon Logistics which deals with the implementation of complex operations which include distribution. As a Multi-Drop Courier, my key duties and responsibilities included loading, unloading, delivering items in time critical circumstances efficiently. Every day would entail a new adventure as I would drive through different routes across London and Essex. I worked independently and delivered around 200 parcels a day on average with the aim of delivering around 20-25 parcels an hour, making a minimum of around 120 stops. I would get daily, weekly and monthly reviews with monetary awards and bonuses if targets were met. Every month I would be given extra responsibility to teach and train new drivers. As a point of contact for customers I had to ensure that Amazon’s policies and guidelines were followed while carrying out my duties. Show less

Sales Associate

• Nov 2013 - Jan 2014

Forever 21 is an American fast fashion retailer who sells clothes, accessories and beauty products for men, woman and girls. I was employed as a Sales Associate to work during their busy and festive Christmas period. As a Sales Associate, I was part of a team delivering an amazing experience for customers whilst being passionate about the product and brand. My duties and responsibilities included welcoming customers to the store and answering their queries. I had to ensure high levels of customer satisfaction via excellent sales service. As an employee representing Forever 21 I went the extra mile to drive sales, I ensured I was knowledgeable in the products available in my department. During my employment the store achieved its season’s sales goal which resulted in staff bonuses. Other duties included processing customer transactions, replenishing stock, handling returns of merchandise and maintaining stores excellent presentation and reputation. Show less

Usher/Box Office

• Jul 2013 - Dec 2013

Stratford Circus is a contemporary performing arts venue located in Stratford, East London. They provide accessible, world class performances and creative learning to the doorstep of communities in Newham and East London. As an Usher, I helped assist guests by guiding them to their designated seats once checking the validity of tickets. I was the point of contact for customers asking questions, directing them to restrooms and providing refreshments. At the end of performances I was responsible for advertising future events by distributing programmes as well as cleaning the venue, making it ready for the next events. Other duties included helping with security and also monitoring crowd safety. I also worked in the Box Office and had various duties and responsibilities. My duties included opening Box Office at start of shift, ensuring there was sufficient ticket stock in printers as well as the chip and pin machines are all working. I had the responsibility of counting float and informing duty manager of discrepancy. My main duties also included selling tickets, answering phones, printing and posting tickets. Other duties included were ensuring that Box Office was tidy, presentable and leaflets fully stocked. I had to also maintain high standards of radio etiquette. I also worked with the Duty Manager and Front of House staff when the house is open. Show less

Flower & Medal Bearer

• Jul 2012 - Sep 2012

• Enforcing extra attention to detail while rehearsals to ensure a perfect presentation • Presenting flowers and winning medals to presenters, whom handed it to winning athletes • Being well groomed as I was broadcasted on live television • Enforcing extra attention to detail while rehearsals to ensure a perfect presentation • Presenting flowers and winning medals to presenters, whom handed it to winning athletes • Being well groomed as I was broadcasted on live television