Richard Baker
Chief Technology Officer at TWC IT Solutions | IT Support. Internet. Telephony.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Six Sigma Certification
Aveta Business Institute
Experience
-
TWC IT Solutions | IT Support. Internet. Telephony.
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Chief Technology Officer
-
Feb 2018 - Present
TWC provides cross-vertical IT and Communication solutions within an array of key productivity areas, primarily Connectivity, Cloud Telephony, Contact Centre, Cyber Security, Disaster Recovery, IT Support Services, Systems Integration and Unified Communications. Over the years we have invested heavily in expanding our core network partners to provide an ultra-resilient 100GigE secure super-fast network and a service capability second-to-none, including world-class Cloud and voice infrastructure (Azure, AWS, Google, Teams) with managed IT services. Being the best possible full-service IT partner drives our growth and is complemented by our industry-leading customer service and support. The networks we provide are trusted by over 3,000 customers and have an NPS score of over 45. We work with world-renowned technology partners, such as BT Wholesale, BroadSoft and Cisco, delivering the highest level of business capabilities and innovations to our customers. Our philosophy is simple – be indispensable. Our integrity and ethos as a trusted partner are unparalleled. Because ultimately, what our clients really seek in a partner responsible for your critical infrastructure is peace of mind. This is precisely what TWC delivers. We know that when investing in key solutions, purchasing decisions are often decided by improvements within efficiency, operations and, paramount, first-class support - a business asset rather than a cost-reduction exercise. Our ongoing assessment of industry products and services affirms that TWC will only offer its client partners best-in-class solutions; leaders in their field. In essence, those that over perform and consistently adhere to and achieve the highest levels in the market. Intrinsic to our core values is a choice of focused support SLAs, second to none. By supporting peer-defining process, TWC gives you the scope to make confident decisions that empower your business, all in the knowledge that TWC is right behind you. Show less
-
-
-
DG Solutions
-
Essex, United Kingdom
-
Director of IT & Operations
-
Oct 2013 - Feb 2018
Initially engaged to identify wholesale change and process implementation for a multi-million-pound home improvement organisation. I was invited by the board to restructure the business from the ground up. Within a four-year period, I have assisted in increasing turnover from £4M to £17.5M per annum: OPERATIONS Deliver full operational management through business plan definition and implementation, cost efficiency and performance markers. External partner and outsourced supplier and manufacturing liaison for delivery logistics and pricing agreements. CUSTOMER SERVICE SLA preparation, KPI and objective management for advisory support and query, pre-sales consultant and field service team management, supervision, motivation and training, qualitative and quantitative research based on NPS model to achieve high-end customer satisfaction and experience levels. SALES & COMMERCIAL Deliver a scalable sales platform through new business acquisition, account management, and cross-platform marketing processes; management of over 30 field sales and 15 marketers; introduction of an inside sales team and telesales floor, satellite office structure, recruitment of managers and executives, sales training. Online marketing AdWords strategy, offline display advertising and exhibition build. Finance and subscription-based purchase model. BUSINESS & FINANCE Complete change to 35 support staff, accounts processes, supplier, BPO management and negotiation, P&L, FCA regulation, cash flow management and forecasting, procurement and HR policy, all company legal and lease requirements. IT & TELECOMMUNICATIONS IT, VoIP & network multi-site implementation - overhauling current IT and reporting systems to design and develop from the ground up a proprietary ERP FMPro system. New cross-site network infrastructure and VoIP implementation. New website, internet design. Show less
-
-
-
Ethos Integration Solutions
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Director of Sales
-
Feb 2013 - Oct 2013
Ethos is a IT Services Provider & Managed Print. At Ethos, we have a customer first approach. What differentiates successful organisations from the competition is their ability to deploy technology to solve identifiable business challenges and create new opportunities for efficiency and growth. With over twenty-five years' experience and 6,000 customers worldwide, we work with the industry leading providers to become part of your extended team - a single contact point for your Managed Print & IT Services needs. As Director of Sales: • launched a company-wide new business division, with a turnover budget of £12M. • Recruiting and training an Inside Sales and field-based Business Solutions team, managing Sales Support and marketing, while driving all Account Managers • Trained, planned and implemented an entire new process, with the sole aim of increasing market share. Key achievements Build and launch of new business sales division from ‘scratch’, planning of structure, process and training, channel partner management, and full execution of marketing strategy. Recruitment of a 10-strong inside sales team and account management staff. Introduced cross-department CRM, resulting in substantial account management and new business growth of £14M. Show less
-
-
-
amberhand limited
-
United Kingdom
-
Advertising Services
-
1 - 100 Employee
-
Managing Director - IT Business Development & Online Sales Strategy
-
Oct 2010 - Feb 2013
Design and launch of new online loyalty/discount portal for cross-industry retailers, including ITV, Channel 5, thetrainline.com, Thomas Cook, GAME, and HMV – from concept, build and implementation, through to sales and delivery of advertising from international brands such as BSkyB, Sony Playstation, BOSE and Amazon. Key achievements: • Launch of new business from inception to £1M turnover in first year • Developed new business sales and account management for partners and advertisers • Partner contracts secured for Channel 5, ITV, Thomas Cook, thetrainline.com, GAME and HMV • Implemented creative media strategy online, offline and mobile environment for display, rich-media and affiliate promotions • Full company management; sales, business development and financial control • Company growth to twenty three staff to including sales, sales support, new business and credit control. Show less
-
-
-
Faircount Media Group
-
United States
-
Book and Periodical Publishing
-
1 - 100 Employee
-
Commercial / New Business Development Director
-
Sep 1999 - Oct 2010
Key Achievements include launch of new in-house exhibitions portfolio - secure, facilitate and manage all new and existing sales & commercial activity, overseeing project profit & loss, assessing cash flow, planning forward thinking strategies and assess redesign for new client and project acquisition, delivery within print, outdoor, online, events and exhibitions, operational management and increased company turnover by 200%. • New client business secured includes Aston Martin Owners’ Club, Rolls Royce Owners’ Club Events, Raffles Hotels & Resorts, Taj Hotels Resorts & Palaces, Dubai Ladies’ Club, Abu Dhabi Ladies’ Club, • IMF World Bank, ADB Board of Governors & IDB Board of Governors, Knowledge Economic City, Nakheel Events & Publications, Royal Navy, Trump Organization, Forbes, Professional Footballers’ Association, Arabian Horse Racing Association, World Islamic Banking Conference and United Nations Climate Change • Exhibitions include Raffles Weddings, KAEC Forum and exhibition, Rolls Royce Montreux and Goodwood exhibitions and forums, Aston Martin (setup only) and Accelerate Brazil Oil & Gas Forum (setup only) Head of Outdoor Key Achievements include launch of new outdoor & ambient media division, secure new sales channels – airlines, retail outlets, off-licences, agency business development – both planning and buying, stand-alone cash-centre after three months, secure, facilitate and manage all new and existing sales activity and turnover exceeded £2M in first year. New client business secured includes Thresher Group, Somerfield, Reckitt Benckisser, Flybe, Ryanair, Mansion Online Casino, Play.com, 20th Century Fox and Buena Vista Entertainment Show less
-
-
-
Angel Business Communications
-
United Kingdom
-
Internet Publishing
-
1 - 100 Employee
-
Group Advertising Manager
-
1996 - 1999
Key Achievements include managing a team of five salespeople and overall responsibility for industry leading titles London Accountant, Packaging Today & Converting Today. Key Achievements include managing a team of five salespeople and overall responsibility for industry leading titles London Accountant, Packaging Today & Converting Today.
-
-
-
emap
-
United Kingdom
-
Book and Periodical Publishing
-
200 - 300 Employee
-
New Product Manager (started as Sales Executive)
-
1993 - 1996
Thomas Telford - Key Achievements include top sales executive in classified, promoted to New Product Manager and launched new classified division for New Civil Engineer and New Builder Thomas Telford - Key Achievements include top sales executive in classified, promoted to New Product Manager and launched new classified division for New Civil Engineer and New Builder
-
-
Education
-
1984 - 1989
Ilford County High Grammar
Community
