Experience

Encompass Media Group

• United States
• Advertising Services
• 1 - 100 Employee

• Search Engine Optimizer

  • Nov 2017 - Present

  Executing SEO functions like keyword research, data collection, meta data copy, link optimization and technical auditingAnalyze site backlink profiles to identify potentially harmful links and provide recommendations for outreach opportunities that increase organic visibility and traffic.Knowledge of SEO software such as Moz, BrightEdge, DeepCrawl, Ahref, SEMrush, ScreamingFrog, and othersFamiliarity with website analytics platforms such as Google Analytics, Google Console, WebTrends, etc.Preparing website technical audits to identify areas of concern from an SEO perspectiveReviewing website server logs, crawl reports, and analytics reports to come up with strategies to improve indexationReview and analyze company site for areas that can be improved and optimizedDeveloping and implementing link building strategies, Tracking, reporting, and analyzing website analyticsIdentify internal linking optimizations and quantify linking structure values that increase traffic and organic rank.Provide page markup suggestions that align to SEO best practices and ensure organic visibilityContinuously improve SEO skillsets, staying up to date with shifts in the marketplace. Show less

• Senior Technical Support Specialist

  • Feb 2009 - Present

  Providing one-site and remote technical support for the company’s various departmentsResolving technical problems, responding to telephone calls, video chats and e-mails Configuring Windows 2019 server and creating user accounts, groups and group policies within the Active DirectoryCreating backups and filesharing with Cloud Services and NAS drivesMaintaining, analyzing, troubleshooting and repairing laptops, desktops, printers and other peripheralsInstalling, maintaining and troubleshooting Windows 7- 11 and Mac OSX desktops and laptopsInstallation and Configuration of Microsoft Office and Adobe Cloud software applicationsCreating and maintaining users email accounts, archives and quotas via Microsoft hosted exchange server Identifying and resolving Network and communication issues within the organizationSetting up TV’s, projectors, projection screens and computers for scheduled conferencesConfiguring video conferencing using LoopUp, Blue Jeans, Skype and ZoomWorking as liaison between ISP, Telecommunications, Computer hardware and software vendors for information updates and any changes that may affect our company.Creating documentation and inventory on computer hardware, software, peripherals and all network devices Show less



CCS Technology Solution

• 1 - 100 Employee

• Jim Coban

  • Sep 2015 - Present

  Second Shift Consulting: Troubleshoot and resolve a variety of technical issues regarding networks, client/server systems, PC's, desktop application software, and peripheral devices Installation and configuration of Windows 2012 server including user accounts and group policies within the Active Directory Maintaining, analyzing, troubleshooting and repairing laptops, desktops, printers and other peripherals Building Server racks and Installing APC's back batteries Troubleshoot network connectivity, internet problems as needed Install and configure Windows 10 computer operating systems and applications Configuration of Microsoft Office 365 in an exchange environment Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues Set up new users' accounts and profiles and deal with password issues Work continuously on a task until completion (or referral to third parties, if appropriate) Show less



Schick by Sirona

• Medical Equipment Manufacturing
• 1 - 100 Employee

• Senior Helpdesk / Field Technician

  • Jan 2003 - Sep 2008

  Responsible for: Providing helps desk support for Hospitals, Dental Offices, Dental Centers and Military Bases Utilizing Citrix GoToAssist to install, configure and trouble shoot users software and hardware remotely Installing and configuring (Computerized Dental Radiology) proprietary client and server network imaging software Assisting field technicians in the installation of Panoramic and Cephalometric X-ray systems in dental operatories Configuring and trouble-shooting wired or wireless digital dental x-ray sensors and intra-oral camera's Troubleshooting Windows XP, Windows 2000 and Windows 2003 software, hardware and networking issues Diagnosing and resolving end users networking connectivity issues, folder rights and files shares Re-imaging and configuring Dell out-of-the-box laptops going to Military Bases Installing and configuring ODBC data sources and firewalls to connect with our Dental Practice Management programs Training Dentist and Dental staff on the use of digitizing, transmitting and sharing x-ray's and patient information with other Dental facilities and insurance companies Creating training video's and conferring with Dentist and Dental staff on the use, cleaning and quality or our products Performing Q&A testing on wireless and wired digital sensors and modules system for customer satisfaction Worked as liaison between Practice Management and Computer hardware vendors for information, updates and changes that may effect our products and our customers computer systems Show less



USWeb

• Advertising Services
• 1 - 100 Employee

• Technical Support

  • Jan 1997 - Oct 2002

  Responsible for: • Providing support for approximately 500+ users in-house and mobile • Researching and resolving end user’s hardware and software issues remotely or on-site • Creating user and group accounts, resetting passwords and troubleshooting file and prtiner sharing • Re-imaging, configuring and deploying Dells, Macintosh desktops and laptops • Installing Windows 2000 and Microsoft Office suite • Configuring Macintosh OS 8.0-9.0, Adobe Photoshop, Adobe Illustrator and Macromedia software • Tracking tickets, researching and documenting users questions and resolutions • Assisting with general network administration including creating user accounts and group policies • Creating documentation and inventory on computer hardware, software, peripherals and all network devices • Working as liaison between Computer hardware and software vendors for information, updates and changes that may affect our company’s computer systems Show less