Administrative Director

• Dec 2022 - Present

REALTOR & Transaction Manager

• Jun 2021 - Present

Maintain Brokerage compliance ~ Onboard & Train new Agents ~ Manage all aspects of real estate transactions from contract to closing ~ Manage over 250 transactions per year, typically over 50 at a time ~ Facilitate communication between Agent, Client, Escrow/Title, Lender ~ Research & Develop new systems & technologies ~ Keep team updated & accountable ~ Recruiting ~ Maintain & Enforce timelines Maintain Brokerage compliance ~ Onboard & Train new Agents ~ Manage all aspects of real estate transactions from contract to closing ~ Manage over 250 transactions per year, typically over 50 at a time ~ Facilitate communication between Agent, Client, Escrow/Title, Lender ~ Research & Develop new systems & technologies ~ Keep team updated & accountable ~ Recruiting ~ Maintain & Enforce timelines

Associate New Home Counselor

• Nov 2020 - May 2022

Work with buyers and Realtors to sell and close newly built homes ~ Maintain model homes and communities to the highest standards ~ Exceed customer service goals and sales performance metrics ~ Generate leads from multiple sources ~ Coordinate customer meetings with other departments ~ Gather and utilize market data to conduct a Competitive Market Analysis ~ Learn and convey product, promotions, purchase agreements and processes Work with buyers and Realtors to sell and close newly built homes ~ Maintain model homes and communities to the highest standards ~ Exceed customer service goals and sales performance metrics ~ Generate leads from multiple sources ~ Coordinate customer meetings with other departments ~ Gather and utilize market data to conduct a Competitive Market Analysis ~ Learn and convey product, promotions, purchase agreements and processes

Project Coordinator

• Feb 2019 - Jan 2020

Coordinate & execute contract administration, project schedules, reports, trackers, analytical tools & calendared events ~ Creation & maintenance of print & online marketing materials ~ Direct communication between clients, owners, developers, contractors & consultants ~ Organize & manage project information including RFI’s & submittals ~ Discretion and independent judgement ~ Excellent organizational & communication skills, high levels of multi-tasking, detail orientation & exceptional follow through Show less

Customer Care Representative

• Jun 2018 - Feb 2019

Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction ~ Manage completion of quality home repairs within standards set by company and industry specifications ~ Evaluate homeowner request to determine whether repair is warrantable or the responsibility of homeowner ~ Monitor business partners work for completion and satisfaction of repairs ~ Complete minor home repairs ~ Obtain customer approval for completed work ~ Open and close Web Requests, Service Requests and Work orders ~ Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service ~ Evaluate trade partner and product performance Show less

Senior Closing Coordinator

• Feb 2016 - May 2018

Ensure Contract and Addendum Accuracy and Compliance ~ Coordinate Closing Process between Buyer/Sales/Accounting/Purchasing/Construction/Mortgage/Title ~ Oversee and Execute Changes and Distribution of Legal, Disclosure, and Addenda forms ~ Confirm Accuracy/Timeliness of Documentation ~ Create, Analyze, Update and Distribute multiple Reports ~ Schedule Meetings & Manage dozens of Calendars ~ Active member of company events committee ~ De facto trainer Results: Employee of the Year nominee Created “How To” Manual for position Show less

Customer Service Manager

• Apr 2014 - Mar 2016

Oversee Retail Tester Program ~ Assist and Advise on Human Resources Related Activities ~ Oversee and Train Customer Service Reps ~ Liaison to Outside Account Reps ~ Perform Account Audits ~ Ensure Order Accuracy ~ Remedy Customer Complaints ~ Invoice Customers ~ Maintain Product Information Accuracy ~ Coordinate Load Delivery ~ Implement Company Policies and Procedures Regarding Customer Complaints and Resolution ~ Conflict Management ~ Problem Solving Results: Brought New Hire Paperwork into Compliance Reduced Elevated Customer Complaints Streamlined and Managed Toy Tester Program Show less

Realtor

• May 2010 - 2014

Self Employed ~ Client Prospecting & Retention ~ Assess Client Needs ~ Maintain Database & Client Files ~ Effectively Manage Escrow Timelines & Confidential Paperwork ~ Care of Earnest Money ~ Anticipate and Solve Problems ~ Maintain Books & Accounting for PLLC Self Employed ~ Client Prospecting & Retention ~ Assess Client Needs ~ Maintain Database & Client Files ~ Effectively Manage Escrow Timelines & Confidential Paperwork ~ Care of Earnest Money ~ Anticipate and Solve Problems ~ Maintain Books & Accounting for PLLC

Human Resources Manager

• Nov 2012 - Dec 2013

Interpreted and Advised on Federal and State Regulations ~ Established/Implemented Policies & Procedures ~ Created Employment Manual ~ Developed Company Culture ~ Facilitated Team Morale ~ Planned and Conducted Internal Investigations ~ Conducted Conflict Resolution Meetings ~ Developed and Implemented Recruitment Strategies ~ Interviewed and Selected Candidates ~ Managed Company Property ~ Created, Prepared and Maintained Employee Documents ~ Consulted with Legal Counsel ~ Coordinated Benefits ~ Oversaw/Managed Vendor Relationships ~ Created Management Team ~ Led Management Meetings Results: Established Human Resources Department Initiated and Organized quarterly employee appreciation events Reduced employee expenses by over $3000 per month Show less

Executive Assistant

• Mar 2011 - Feb 2012

Administered Support for up to 5 Land Brokers Simultaneously ~ Managed Proprietary Web Based Database ~ Maintained Customer Files ~ Conducted Extensive Internet Research for Ownerships, Mapping ~ Composed Marketing Materials & Sales Presentation Packets ~ Tracked State-wide Land & Commercial Sales ~ Scheduled Appointments & Maintained Calendars ~ Coordinated Travel Arrangements & Conference Calls ~ Back-up Receptionist ~ Created Customer Correspondence Results: Streamlined Portfolio Management for Agents Organized Supply Room Created and Maintained Client Management System Show less

Account Executive, The Real Estate Book East Valley

• Nov 2009 - Apr 2010

The Real Estate Book a free to consumer catalog of real estate listings which includes internet exposure on TheRealEstateBook.com to bring leads to REALTORs. Self-Managed Entire East Valley Market ~ Assisted with Ad Design, Produced & Paginated accurate ads on 4 week deadline ~ Built & Maintained Client Websites and files ~ Prepared Accurate Weekly/Monthly Market Budget & Sales Reports for Regional & National Offices ~ Completed Daily Activity Reports ~ Oversaw Distribution ~ Provided Phone & Onsite Sales and Service for Clients Results: Took advertisers on contract from 10% to 100% in first 45 days Increased revenue 40% in first quarter with the company Met or surpassed ALL sales, administrative and production deadlines Show less

Leasing Specialist at GRIGIO Tempe Town Lake

• Jan 2008 - Nov 2009

Maintained Database & Client Files ~ Ran Credit & Ensured Confidentiality of Sensitive Information ~ Reinforced Luxury Branding and Service ~ Coordinated Move Ins & Transfers ~ Remained Abreast of Daily changing Availability, Concessions and Lease Terms ~ Oversaw Maintenance of Show Units Results: Received first and only “Star of the Month” honor Increased sales revenue by $1.3 million in 2008. Increased sales revenue by $1.2 million in 10 months- on track for $1.5 in 2009. Maintained Database & Client Files ~ Ran Credit & Ensured Confidentiality of Sensitive Information ~ Reinforced Luxury Branding and Service ~ Coordinated Move Ins & Transfers ~ Remained Abreast of Daily changing Availability, Concessions and Lease Terms ~ Oversaw Maintenance of Show Units Results: Received first and only “Star of the Month” honor Increased sales revenue by $1.3 million in 2008. Increased sales revenue by $1.2 million in 10 months- on track for $1.5 in 2009.

Marketing Specialist

• 2006 - 2008

Facilitated Communication between Management, Sales, Design, Vendors & Clients ~ Analyzed & Formatted Report Data ~ Designed & Created Formal Presentations ~ Planned & Produced Marketing & Servicing items for Clients, Trade Shows & AMA events ~ Assisted with On-site Servicing & Prospecting ~ Created & Maintained Client Websites ~ Verified Ad Accuracy ~ Tracked & Ordered Office Supplies ~ Office “Go To” Girl ~ Back-up Receptionist Results: Increased Department Efficiency with Reduced Staff Authored Regional Manual for Reporting Systems Supported Teammates to President’s Club Honors Show less