Experience

Universal Health Systems

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Mental Health Specialist III

  • Feb 2018 - Sep 2018

  Anchorage, Alaska Over the course of my tenure at Universal Health Systems, my role encompassed managing patient operations in a highly demanding environment. I identified a lack of leadership and direction regarding patient treatment. I was instrumental in enhancing patient care and developing processes to improve staff accountability and performance. I oversaw a team of 20 employees, providing mentorship and training. I oversaw paperwork and documentation of staff to ensure 100% compliance with billing… Show more Over the course of my tenure at Universal Health Systems, my role encompassed managing patient operations in a highly demanding environment. I identified a lack of leadership and direction regarding patient treatment. I was instrumental in enhancing patient care and developing processes to improve staff accountability and performance. I oversaw a team of 20 employees, providing mentorship and training. I oversaw paperwork and documentation of staff to ensure 100% compliance with billing and patient safety standards. Due to understaffing, I had to be very versatile and agile in my role. At times, I would perform roles outside of my typical scope including filling in for activity therapists and mental health floor staff. We were also successful in maintaining patient safety despite being continuously under budget and under staffed. Show less



Upstate Cerebral Palsy

• United States
• Individual and Family Services
• 1 - 100 Employee

• Habilitation Services Specialist

  • Jul 2015 - Nov 2017

  Utica, New York Area -During this time, I oversaw case management, service coordination, compliance, and auditing while managing a team of 15 employees. I oversaw Waiver Services, provided to caseload of 40 participants as well as case management, directly engaging participants and families. As part of our Process Improvement Team, I assisted in developing strategies to boost efficiencies. I was instrumental in launching a new logistics method that allowed our organization to service more patients within… Show more -During this time, I oversaw case management, service coordination, compliance, and auditing while managing a team of 15 employees. I oversaw Waiver Services, provided to caseload of 40 participants as well as case management, directly engaging participants and families. As part of our Process Improvement Team, I assisted in developing strategies to boost efficiencies. I was instrumental in launching a new logistics method that allowed our organization to service more patients within rural communities. I was also instrumental in the implementation of our electronic health records which improved our operational efficiency considerably. Show less