IT Technical Lead

• Dec 2020 - Present

IT Systems Engineer

• Apr 2019 - Dec 2020

Service Operations

• Jan 2018 - Apr 2019

Provide 2nd/3rd line technical support to Museum staff and generally as a technical resource. Working in high pressure environments and ensuring a professional service is provided. Extensively work with a multitude of technologies such as O365, Intune, Active Directory, Exchange, Group Policy Management, Fortinet remote access and more.

2nd Line Engineer

• Sep 2016 - Dec 2017

Employed as a 2nd line engineer for various schools across the UK (predominantly based in central London). This was a managed service position where I carried out the termly network maintenance and day to day support.

IT Technician

• May 2014 - Sep 2016

Provide IT support for all staff and pupils. I manage software packages for all of our systems and networks, diagnose and repair technical issues for an array of different devices ranging from desktop and printing to networking and server maintenance. My responsibilities include using Exchange, DHCP, Group Policy and SIMs (MIS) and the majority of our servers are currently running Win Server 2012 R2. I also help project manage things such as upgrades, equipment turnarounds, software development and managing profiles and the end-user experience.

Teaching Assistant

• Sep 2013 - May 2014

Photographer

• May 2012 - Sep 2015

Exams assistant

• Mar 2013 - Jul 2013

I managed and organised all the exam papers for GCSE, A Level, EMPA and internal exams. I also managed the invigilators by distributing them among the venues, and dealt with any issues they had. I also played a big part in the admin, with a special focus on the safe guarding of exam papers, and the use of Facility and Progresso to create seating plans for the students.

Sale's Assistant/Checkout supervisor

• 2011 - 2013

Managed checkouts, stock replenishment, rotas, customer complaints/queries, managed Click & Collect service, basic office admin.

Invigilator

• May 2012 - Aug 2012

Supervised GCSE and GCE students during public examinations, general exams office assistant (paperwork, preparation of exam venue etc.)

Sale's Assistant

• Nov 2010 - Dec 2010

I worked and temporarily led a small group of employees for Christmas. The team was dedicated to providing customers with their orders that they had placed online. It was a high pressured environment, and I gained experience with dealing with customer complaints/queries.

Runner

• Mar 2010 - Apr 2010

I spent a month working with the different departments at Markettiers4DC. I spend time looking at camera work, video editing, radio editing, researching, data entry and advertising.

Volunteer

• Sep 2007 - May 2009

I worked with a study group for underprivileged students who needed extra help with school work/homework by teaching them IT skills and maths.