Experience

Vietnamese American Community Center of the East Bay (VACCEB)

• Non-profit Organizations
• 1 - 100 Employee

• Citizenship Course Facilitator

  • Jul 2021 - Present

  Collaborate with the Primary Instructor to provide U.S. Civics lessons, foundational English review, and interview strategies to 20+ immigrants with English language difficulties per quarterWork closely with students and families to develop study plans, accommodate students with over-the-phone/online naturalization interview practiceCommunicate with the Citizenship Attorney about case updates and pending actions, provide detailed explanations to students and familiesProvide multilingual interpretation and compose detailed written notes for one-on-one mock interviewCreate trilingual audio files and Vietnamese transliterations of English texts for all citizenship course materials; facilitate the learning experience of students with no formal education and low-literacy levels



Rotary Club of Oakland

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Program Assistant

  • Oct 2017 - Aug 2019

  Worked directly with the Executive Director on internal and outreach projects to execute action plans and support underserved populationsFacilitated management of communication systems (websites, newspapers, rosters, and letters) among 200+ club members Worked directly with the Executive Director on internal and outreach projects to execute action plans and support underserved populationsFacilitated management of communication systems (websites, newspapers, rosters, and letters) among 200+ club members



Peralta Community College District

• United States
• Higher Education
• 100 - 200 Employee

• Financial Aid Student Liaison

  • Feb 2017 - Aug 2019

  Helped low-income students research and apply for financial aid programs based on eligibility, provided computer support, and guided students through Federal and State online applicationsManaged 10-15 incoming applications per week and worked closely with students and student’s guardians in completing verificationsWorked with staff for case review, followed-up with students about aid decisions and next-steps, and assisted students with document retrieval from governmental and interdepartmental officesCommunicated with specialists and counselors on behalf of students and families to timely resolve appeals, pending cases, and special circumstancesProvided multilingual interpretation to facilitate communication between non-English speakers and the department

• Student Administrative Assistant - Office of the Dean

  • Oct 2018 - May 2019

  Facilitated communication between non-English-speaking students and the Dean of Liberal ArtsSupported departmental projects by collecting evaluations and analyzing data for course improvement to enhance student learning experiencesTranslated campus resources into Vietnamese and Chinese to increase service accessibility and serve a more diverse student body