Edward Gaitan

Director of IT at The Varsity
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Contact Information
us****@****om
(386) 825-5501
Location
Marietta, Georgia, United States, GE
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills

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Bio

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Credentials

  • Project Management Professional
    Project Management Institute

Experience

  • The Varsity
    • United States
    • Restaurants
    • 1 - 100 Employee
    • Director of IT
      • Nov 2021 - Present

      Leading the digital transformation of a beloved 93-year-old brand in support of a multi-year expansion plan, including an assessment of all customer-facing and back-office technical systems and the planning and implementation of a customer-first technology ecosystem. Leading the digital transformation of a beloved 93-year-old brand in support of a multi-year expansion plan, including an assessment of all customer-facing and back-office technical systems and the planning and implementation of a customer-first technology ecosystem.

  • The Coca-Cola Company
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • IT Director, Innovation and Implementation
      • Jul 2019 - Apr 2021

      Driving cross-functional innovation as well as implementation across the Coca Cola North America Food Service organization. Ownership of the full lifecycle from ideation to implementation - research, design, planning, delivery and support, including onshore and offshore development and support teams. - Responsible for the Salesforce-based CRM that supports 2M+ yearly equipment service interactions - Responsible for the Genesys voice platform supporting the North America Contact Centers handling 2.1M calls annually - Emerging technologies in scope include AI, Machine Learning, Robotic Process Automation, Blockchain, AR, VR and more. Show less

  • Delta Air Lines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • General Manager - Flight Operations Technology and Business Support
      • Dec 2012 - Aug 2018

      Business Technology and Operations Support Management:- Mobile technology in the cockpit- Enterprise mobility- Software Development: Agile and Waterfall- Strategic technology planning and vendor management- Project Management Office (PMO)- Innovative proof of concepts: Virtual/Augmented Reality, Virtualization, Wearables, Geofencing- Air-to-ground communications- Navigational database content and quality control

    • IT Manager - Flight Operations
      • May 2004 - Dec 2012

Education

  • Harvard University
    Masters, Information Systems
  • Georgia Institute of Technology
    Selected coursework in Computer Science
  • University of Florida
    B.A., English
  • Cornell University
    Certificate in Executive Leadership
  • University of California, Berkeley
    Selected coursework in Corporate Financial Planning and Analysis

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