Channel Development Specialist (Digital branch & Self-Service channels)

• Aug 2019 - Present

• Work closely with key stakeholders & business users to understand the market, customer, current usage and business in order to make sound decisions. • Create requirement or vision & roadmap for Digital branch & Self-Service channels and convey it to the related business users.• Manage and re-design Krungsri branch by development, continuous improvement and execute New Branch Model aligned with Omni-channel experience.• Conduct Prove of Concept (POC), analyze and record finding… • Work closely with key stakeholders & business users to understand the market, customer, current usage and business in order to make sound decisions. • Create requirement or vision & roadmap for Digital branch & Self-Service channels and convey it to the related business users.• Manage and re-design Krungsri branch by development, continuous improvement and execute New Branch Model aligned with Omni-channel experience.• Conduct Prove of Concept (POC), analyze and record finding, results, lesson learned, and recommendation.• Performed post-implementation reviews and monitoring of all implemented projects to ensure benefit realization and recommend future improvement. Show more Show less