Customer Service Manager

• Jan 2019 - Present

Leading a team of highly qualified customer service agents who are dual qualified for customer service and tech support related issues for ClickFunnels. Duties include motivation and inspiration for my agents along with training and guidance for the best customer service experience we can deliver.

Funnel Rolodex Support Lead

• Oct 2018 - Dec 2018

Working with a brand new software app startup that is integrated with ClickFunnels and assisting (motivating) development team to hit deadlines and develop new features as the program launches. Duties also included support for the customers, creating training for customers on how to use the software, and training for new hires who would work in support. I would QA their work along with training them, and handle feature requests and bug reports which would be promoted to development team. Overall management of the app during it's launch phase.

Technical Support Agent

• Apr 2018 - Sep 2018

Assisting and training ClickFunnels software users on how to use the software and troubleshooting for technical issues as needed. Mainly being awesome and caring for the ClickFunnels user base.

Owner

• Mar 2005 - Mar 2018

Post House Studios is an internet marketing agency and freelance consulting business. The goal of PHS is simple - help you get more clients, leads, and sales.Using a computer to market your services and products online has become vastly differently over the years, but has become mainstream and requires either 1) constant training, or 2) outsourcing it.My business falls into a slight bit of both categories...I've been able to help numerous clients build numerous types of sales funnels and assist them along their journey of marketing themselves or their products and services online.I work primarily through a method that allows the client to learn how to work in sales as a marketer while also holding their hand through some of the tech and ensuring they know the journey ahead so they can get the help they need putting everything into place, but also ensuring the future execution of their marketing plan.

CH47D Chinook Helicopter Pilot

• Sep 2006 - Jun 2017

Pilot CH47D Helicopter, over 1000 hrs of Rotary Wing time. Deployments to Iraq and Afghanistan. Federal Technician Jobs and Training at Fort Rucker, AL, Selfridge ARNGB in Mt. Clemons, MI, and at Cecil Airfield, in Jacksonville, FL. Duties have included applicable flight training and currency, mission operations, unit movement, budget management for the state of FL, schools management, and oversight of all FLARNG Aviation operations. Pilot CH47D Helicopter, over 1000 hrs of Rotary Wing time. Deployments to Iraq and Afghanistan. Federal Technician Jobs and Training at Fort Rucker, AL, Selfridge ARNGB in Mt. Clemons, MI, and at Cecil Airfield, in Jacksonville, FL. Duties have included applicable flight training and currency, mission operations, unit movement, budget management for the state of FL, schools management, and oversight of all FLARNG Aviation operations.

Logistical Supply Specialist

• 1997 - 2005