Experience

AppDynamics

• United States
• Software Development
• 700 & Above Employee

• Senior User Researcher

  • Nov 2021 - Present

  • Lead research that informs user-centered development of modern application performance monitoring (APM) and security features that power a SaaS product that offers cloud native and full-stack observability (FSO). • Spearhead research that defines developer experience for the first time to design and build the FSO platform. • Employ and triangulate multiple methods, such as interviews, focus groups, surveys, and usability testing, to derive meaningful insights about how users perceive… Show more • Lead research that informs user-centered development of modern application performance monitoring (APM) and security features that power a SaaS product that offers cloud native and full-stack observability (FSO). • Spearhead research that defines developer experience for the first time to design and build the FSO platform. • Employ and triangulate multiple methods, such as interviews, focus groups, surveys, and usability testing, to derive meaningful insights about how users perceive, adopt, and utilize various features in observability platforms. • Partner with stakeholders in Product and Design to continuously prioritize research needs and share findings to enable data-driven decisions about product strategy and design.

• User Researcher

  • Jul 2020 - Nov 2021

  San Francisco, California, United States • Led research that provided actionable insights about developing a flexible data platform and ML/AI-based alerting features. • Conducted a series of design feedback sessions that guided designers, PMs, and engineers in migrating existing features to a reimagined UI that supports more intuitive workflows. • Facilitated conversations between PMs and customers in Product Advisory Councils to understand users’ needs and pain points and delivered findings that shaped product roadmaps and… Show more • Led research that provided actionable insights about developing a flexible data platform and ML/AI-based alerting features. • Conducted a series of design feedback sessions that guided designers, PMs, and engineers in migrating existing features to a reimagined UI that supports more intuitive workflows. • Facilitated conversations between PMs and customers in Product Advisory Councils to understand users’ needs and pain points and delivered findings that shaped product roadmaps and strategies for building a new AIOps platform.



UC Santa Barbara

• Higher Education
• 700 & Above Employee

• Researcher & Teaching Assistant

  • Sep 2014 - Jun 2020

  Community-Aware Trending Topics Analysis in Social Media • Provided human-centered insights in a cross-functional team of computer scientists and HCI researchers to develop a tool that protects social media users from hashtag-related inference algorithms. • Made design recommendations based on findings from experiments that aimed to understand privacy threats by a technology that enables extended trending topics analysis (e.g., predicting users’ personal characteristics based on hashtags… Show more Community-Aware Trending Topics Analysis in Social Media • Provided human-centered insights in a cross-functional team of computer scientists and HCI researchers to develop a tool that protects social media users from hashtag-related inference algorithms. • Made design recommendations based on findings from experiments that aimed to understand privacy threats by a technology that enables extended trending topics analysis (e.g., predicting users’ personal characteristics based on hashtags they use). Heuristic Cues from User Interface in Social Media • Identified factors that lead people to rely on mental shortcuts to make decisions in social media (Facebook, Instagram, Snapchat, & Twitter) by collecting online survey data, and then generated ideas for designing privacy tools that help users make safer and more informed decisions. • Gained insights about how people use mental shortcuts to make decisions about sharing information and managing privacy in social media based on iterative focus group interviews. Product Launch and Landing: SecurePost • Coordinated usability testing of an Android app SecurePost before its launch on Google Play Store by recruiting and managing survey responses from approximately 60 participants. • Assisted in data synthesis and report writing on a cross-cultural research in Zambia, Turkey, and Mongolia that identified users’ need for SecurePost. Research Methods and Statistics Courses in the Department of Communication • Communicated quantitative research methods to a diverse audience effectively and received recognition with an award and multiple award nominations. • Taught descriptive and inferential statistics by using R and SPSS. Show less



LogMeIn

• United States
• Software Development
• 700 & Above Employee

• User Experience Researcher

  • 2018 - 2019

  Santa Barbara, California Area • Advanced a new categorical system for webinars on GoToStage (video hosting website) to improve alignment between users’ mental models and machine learning models for increased user engagement. • Developed new categories for GoToStage webinars by conducting multi-stage content analyses of textual and visual information in existing webinars. • Identified concrete design implications based on interviews with users of multiple video conferencing software (GoToMeeting, Cisco Webex, & Zoom)… Show more • Advanced a new categorical system for webinars on GoToStage (video hosting website) to improve alignment between users’ mental models and machine learning models for increased user engagement. • Developed new categories for GoToStage webinars by conducting multi-stage content analyses of textual and visual information in existing webinars. • Identified concrete design implications based on interviews with users of multiple video conferencing software (GoToMeeting, Cisco Webex, & Zoom) about how they develop trust with the product. Show less