Experience

Pepper Advantage

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Senior Vice President of Technology

  • Jun 2023 - Present

  Indonesia Provide strategic leadership as the Senior Vice President of IT, overseeing all aspects of infrastructure, operations, and cybersecurity for a global organization. Collaborate closely with development teams across BU and manage M365 and Endpoint Management Solution across the Asia-Pacific (APAC) region. Spearhead the creation and implementation of comprehensive IT policies, ensuring compliance, security, and adherence to industry best practices. Drive initiatives to… Show more Provide strategic leadership as the Senior Vice President of IT, overseeing all aspects of infrastructure, operations, and cybersecurity for a global organization. Collaborate closely with development teams across BU and manage M365 and Endpoint Management Solution across the Asia-Pacific (APAC) region. Spearhead the creation and implementation of comprehensive IT policies, ensuring compliance, security, and adherence to industry best practices. Drive initiatives to optimize infrastructure, streamline operations, and enhance cybersecurity posture, resulting in increased efficiency and reduced risk. Foster collaboration and communication between IT and business units, enabling a cohesive approach to technology integration and project execution. Proactively identify opportunities for technological advancement and digital transformation to maintain a competitive edge in the industry. Lead IT teams in implementing scalable solutions that support the organization's growth and adapt to evolving technological landscapes. Act as a key liaison between IT and executive leadership, providing strategic insights and recommendations to support overall business objectives.

• IT Operation Lead

  • Sep 2022 - May 2023

  Jakarta, Jakarta, Indonesia Orchestrated successful M365 tenant-to-tenant migration, ensuring seamless transition and optimal user experience. Implemented Endpoint Solution Management, enhancing system security and efficiency. Led operation teams across the APAC region, overseeing critical IT functions for diverse business units. Pioneered the creation of automation processes, leveraging scripting expertise for improved operational efficiency. Demonstrated proficiency in cloud operations, contributing to a… Show more Orchestrated successful M365 tenant-to-tenant migration, ensuring seamless transition and optimal user experience. Implemented Endpoint Solution Management, enhancing system security and efficiency. Led operation teams across the APAC region, overseeing critical IT functions for diverse business units. Pioneered the creation of automation processes, leveraging scripting expertise for improved operational efficiency. Demonstrated proficiency in cloud operations, contributing to a streamlined and agile IT infrastructure.



AIA Singapore

• Singapore
• Insurance
• 700 & Above Employee

• Senior Analyst Operations & Infrastructure Support

  • Jul 2019 - Aug 2022

  Indonesia Oversee day-to-day infrastructure operations, ensuring the reliability and performance of critical systems to meet business requirements. Act as primary or secondary support for multiple projects, providing technical expertise and leadership throughout the project lifecycle. Successfully led the migration of 6,000 agents to M365, ensuring a seamless transition and minimal disruption to daily operations. Spearheaded the implementation of an Endpoint Management Solution for… Show more Oversee day-to-day infrastructure operations, ensuring the reliability and performance of critical systems to meet business requirements. Act as primary or secondary support for multiple projects, providing technical expertise and leadership throughout the project lifecycle. Successfully led the migration of 6,000 agents to M365, ensuring a seamless transition and minimal disruption to daily operations. Spearheaded the implementation of an Endpoint Management Solution for 6,000 agents, enhancing system security and efficiency. Act as the primary support for the call center, providing technical assistance for the helpdesk and customer service teams utilizing Cisco PCCE and UCCX. Serve as the primary support for the Verint recording system, ensuring the continuous and reliable operation of the recording infrastructure. Manage multiple virtualized servers across cloud, ESXi, and on-premise environments, optimizing resource utilization and ensuring system availability. Perform security patching and remediate vulnerabilities to uphold the highest standards of system security. Leverage PowerShell scripting for automation, enhancing operational efficiency and reducing manual intervention. Support projects focused on migrating from on-premises to the cloud and driving digitalization initiatives, contributing to the organization's modernization efforts. Show less



PT. Manggala Alam Lestari (Sinarmas Mining Group)

• IT Technical Support

  • Jun 2017 - Jan 2019

  Bayung Lencir, Sumatera Selatan Execute day-to-day technical support operations, providing timely assistance to end-users and ensuring the smooth functioning of IT systems. Monitor system performance, promptly identifying and addressing potential issues to maintain optimal operational efficiency. Utilize IT Service Management (ITSM) tools to submit, track, and resolve tickets efficiently, streamlining the support process. Led the implementation of CCTV projects, overseeing the entire project lifecycle… Show more Execute day-to-day technical support operations, providing timely assistance to end-users and ensuring the smooth functioning of IT systems. Monitor system performance, promptly identifying and addressing potential issues to maintain optimal operational efficiency. Utilize IT Service Management (ITSM) tools to submit, track, and resolve tickets efficiently, streamlining the support process. Led the implementation of CCTV projects, overseeing the entire project lifecycle from planning and resource allocation to successful execution. Achieved significant cost savings in the Internet backup link project by implementing strategic solutions without compromising network reliability. Conduct system administration tasks, ensuring the security, integrity, and availability of critical IT infrastructure components. Show less



PT Buana Bara Ekapratama (Sinarmas Mining Group)

• IT Technical Support

  • Jun 2015 - Jun 2017

  South Sumatera Province, Indonesia Execute day-to-day technical support operations, providing timely assistance to end-users and ensuring the smooth functioning of IT systems. Monitor system performance, promptly identifying and addressing potential issues to maintain optimal operational efficiency. Utilize IT Service Management (ITSM) tools to submit, track, and resolve tickets efficiently, streamlining the support process. Led the implementation of CCTV projects, overseeing the entire project lifecycle… Show more Execute day-to-day technical support operations, providing timely assistance to end-users and ensuring the smooth functioning of IT systems. Monitor system performance, promptly identifying and addressing potential issues to maintain optimal operational efficiency. Utilize IT Service Management (ITSM) tools to submit, track, and resolve tickets efficiently, streamlining the support process. Led the implementation of CCTV projects, overseeing the entire project lifecycle from planning and resource allocation to successful execution. Achieved significant cost savings in the Internet backup link project by implementing strategic solutions without compromising network reliability. Conduct system administration tasks, ensuring the security, integrity, and availability of critical IT infrastructure components. Show less



PT Sinar Sentosa Primatama

• Indonesia
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Information Technology Help Desk

  • Jan 2011 - Mar 2013

  Jambi Area, Jambi, Indonesia · Testing programs such as database impacts, software scenarios, negative testing, report error or bug. · Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. · Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. · Develop training materials and procedures, or train users in the proper use of hardware… Show more · Testing programs such as database impacts, software scenarios, negative testing, report error or bug. · Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. · Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. · Develop training materials and procedures, or train users in the proper use of hardware or software. · Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. · Refer major hardware or software problems or defective products to vendors or technicians for service. · Install and configure new equipment, including operating software or peripheral equipment. Show less