Experience

NSM Insurance Group

• United States
• Insurance
• 200 - 300 Employee

• Graphic Designer

  • Jul 2022 - Present



JOCR Design

• United States
• Design

• UX Designer

  • Nov 2006 - Present

  I have lead UX/UI design for a cross platform mobile and web app for a startup (Myi Inc.) and 2 others that haven’t yet launched. I am experienced in user workflows, user centered design, interfaces, prototyping, website design and motion graphics. I have lead UX/UI design for a cross platform mobile and web app for a startup (Myi Inc.) and 2 others that haven’t yet launched. I am experienced in user workflows, user centered design, interfaces, prototyping, website design and motion graphics.



Markitects, Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Lead Designer

  • Jan 2019 - Jul 2022

  As Lead Designer, I was responsible for the creation of all digital and print media for all of Markitects clients. This includes the creation of websites, videos, social posts, collateral and interactive experiences. As Lead Designer, I was responsible for the creation of all digital and print media for all of Markitects clients. This includes the creation of websites, videos, social posts, collateral and interactive experiences.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Manager

  • Dec 2011 - May 2016

  As a Manager in Apple Retail, my overall responsibility was to oversee day to day operations and make sure customers needs were being met by our staff. Throughout my time as a manager, I lead teams in Technical Support (Genius Bar), Sales, Inventory, Business Sales, Scheduling and Staffing. These roles all had different challenges and learning opportunities that helped me become a a better leader who was well versed in every department of Apple Retail. My experience taught me how to better… Show more As a Manager in Apple Retail, my overall responsibility was to oversee day to day operations and make sure customers needs were being met by our staff. Throughout my time as a manager, I lead teams in Technical Support (Genius Bar), Sales, Inventory, Business Sales, Scheduling and Staffing. These roles all had different challenges and learning opportunities that helped me become a a better leader who was well versed in every department of Apple Retail. My experience taught me how to better manage my time, delegate tasks, develop team members skills and focus on delivering both individual and team results in customer satisfaction and sales.

• Specialist / Mentor

  • Dec 2004 - Nov 2011

  As a Specialist in Apple Retail, my overall responsibility was helping customers find the right hardware and software solutions for their needs. In 2006, I retained my sales role and in addition, put in charge of leading our training team for the Tri-State area for the next 4 years. This role included, building a training team, selecting new hires, developing/delivering training and mentoring staff beyond initial training while continuing my sales role. In 2010, I co-lead our Technical support… Show more As a Specialist in Apple Retail, my overall responsibility was helping customers find the right hardware and software solutions for their needs. In 2006, I retained my sales role and in addition, put in charge of leading our training team for the Tri-State area for the next 4 years. This role included, building a training team, selecting new hires, developing/delivering training and mentoring staff beyond initial training while continuing my sales role. In 2010, I co-lead our Technical support team to improve our strategies and deliver better customer satisfaction and sales lead results. During this time I helped that team to become 2nd in sales leads and lead the market in customer satisfaction. Throughout my time as a Specialist, I honed skills in customer support, multitasking, teaching and sales techniques. One of my greatest achievements in this period of time was my ability to remain one of the top five in sales revenue and metrics attachements throughout Apple Retail.