Experience

Jackson Sumner & Associates

• United States
• Insurance
• 1 - 100 Employee

• Data Processor

  • Apr 2022 - Present

  • Maintain a professional relationship with internal staff, retail agents and companies via written and phone communication and provide excellent customer service to retailers and customers. • Process policies, binders, endorsements, and certificates within the expected service standard of under 24 hours for all transportation accounts. • Maintain a professional relationship with internal staff, retail agents and companies via written and phone communication and provide excellent customer service to retailers and customers. • Process policies, binders, endorsements, and certificates within the expected service standard of under 24 hours for all transportation accounts.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Oct 2020 - Apr 2022

  • Manage and direct a team of 8-12 employees daily to increase efficiency, accuracy, and service, resulting in continuously surpassing the sales goal by over $3000. • Execute daily store operations including cash management, inventory, ordering, and following food safety policies and procedures to log and communicate to the store manager. • Support customers and employees by listening and responding to unique needs and concerns following the LATTE method. • Revitalize importance of creating strong customer connections by the team, increasing satisfaction ratings from 24% to 51%. Show less



Crossroads & Wired Scholar

• Boone, North Carolina

• Barista

  • Aug 2019 - Mar 2020

  • Create beverages by request at exceptional quality, ensuring satisfaction and meticulousness. • Establish a welcoming environment through interactions with customers, organizing mellow playlists for a tranquil study area, and keeping all areas tidy to avoid distractions. • Create beverages by request at exceptional quality, ensuring satisfaction and meticulousness. • Establish a welcoming environment through interactions with customers, organizing mellow playlists for a tranquil study area, and keeping all areas tidy to avoid distractions.



Ingles Markets, Inc.

• United States
• Retail
• 700 & Above Employee

• Starbucks Barista/Team Trainer

  • Aug 2018 - Jan 2020

  • Trained new hires in the intricate process of learning each routine to create all drinks offered.• Developed listening skills to accurately record each drink and pastry item, then charged the correct amount for each add-on put into the customer’s order.• Coordinated and kept track of inventory, order lists, and scheduling for 15 employees.

• Cashier/U-Scan Attendant

  • Sep 2017 - Aug 2018

  • Ran four checkout stations simultaneously meanwhile tracking cashier chores including putting back items, trash, cleaning bathrooms, organizing wine and beer, and stocking dairy.• Completed transactions with customers efficiently while holding conversation, ensuring satisfaction in how each item is bagged together and offering assistance to load their vehicle.



Firehouse Subs

• United States
• Restaurants
• 700 & Above Employee

• Shift Leader

  • Apr 2019 - Aug 2019

  • Monitored a team of 12+ employees working together to assemble sandwiches at a quick pace. • Directed the point of sale system for nightly shifts, including counting all monetary transactions and making a deposit per day to be transferred to the bank the following morning. • Monitored a team of 12+ employees working together to assemble sandwiches at a quick pace. • Directed the point of sale system for nightly shifts, including counting all monetary transactions and making a deposit per day to be transferred to the bank the following morning.



Zaxby's Franchising LLC

• Restaurants
• 700 & Above Employee

• Cashier

  • Mar 2018 - Aug 2018

  • Prompted customers in selecting items from our menu, which was fully customizable. • Encouraged satisfactory service by promoting surveys that displayed customer connections. • Lead a select team in a restricted time frame at a drive-thru area for quick and reliable service. • Prompted customers in selecting items from our menu, which was fully customizable. • Encouraged satisfactory service by promoting surveys that displayed customer connections. • Lead a select team in a restricted time frame at a drive-thru area for quick and reliable service.