IAH/ITRP Program Management Team // Quality & Contract Compliance

• Apr 2023 - Present

Program Management Team @ the IAH International Terminal Redevelopment Program (ITRP) // City of Houston - Houston Airport System The IAH ITRP is a $1.36B program that will resolve current and future capacity constraints in the central terminal area and significantly improve the overall international passenger experience through new constructions and renovations. It includes refurbishing the existing Mickey Leland International Terminal (MLIT), remodeling Federal Inspection Services (FIS) and expanding capacity and reliability of the baggage handling system (BHS), integrating the existing Terminal C. Demolition of the Terminal D/E parking garage will create a processor where all international ticketing counters, security checkpoint lanes and baggage claims will be consolidated. Show less

Project Manager, Marketing Communications

• Jul 2022 - Mar 2023

• Serve as point-of-contact and subject matter expert for marketing projects, from inception to completion. • Serve as point-of-contact and subject matter expert for marketing projects, from inception to completion. • Utilize critical thinking to monitor and re-prioritize projects and requests. • Determine project scope and apply appropriate workflow (Aprimo) and resources to the project. • Assess project risks and partner with stakeholders to mitigate and resolve issues. • Conduct quality control and respond to risks to ensure timely completion of project objectives. • Direct the communication of project statuses. • Oversee compliance and quality control processes. • Track results and return on investment (ROI) of projects. Show less

Senior Operations Manager | Special Projects

• Mar 2017 - Jun 2020

• Served as on-site project manager for retail construction and technology projects, including construction and technology setup of the Houston-area Online Fulfillment Center, Backstage store-within-a-store concepts, in-store Starbucks and Customer Service centers. • Led pre-project planning meetings attended by a multi-disciplinary team of stakeholders to outline project scope, schedule and potential risks to business. Conducted quality control and responded to risks to ensure timely completion of project objectives. Served as point of contact for stakeholders. • Drove and managed all aspects of operations, asset protection, logistics, order fulfillment and inventory processes with a keen focus on maximizing the customer experience, associate productivity and profitability and minimizing risks and expenses. • Evaluated and improved standard operating procedures and processes that lead to increases in productivity, sales and profit and to a reduction in expenses, staffing turnover and inventory shortages. • Ensured all corporate initiatives, procedures, policies and standards are clearly and succinctly communicated and effectively executed by store executives and associates. Conducted monthly compliance audits, including operational, shortage and safety. Mitigated risks through corrective action and coaching. • Recruited, managed and developed associates by creating and supporting a culture that valued retention, career development and succession planning. • Led and influenced associates to support community and corporate-driven service opportunities. Show less

Store Operations Communications Manager | Special Projects

• May 2014 - Mar 2017

• Managed the development and delivery of daily, weekly, monthly and seasonal communications sent to 820+ stores, field leaders and corporate executives that increased associate engagement, streamlined processes, enhanced the customer experience, drove sales and led to buy-in of key corporate initiatives. • Served as partner and advisor to all levels of management, across all corporate departments, to assess communications objectives and audiences in order to create clear, concise, brand-appropriate messaging. • Managed the store operations email inbox and the projects, tasks and communications calendars. • Served as expert and administrator of the intranet site and eForm system used by corporate colleagues, field leaders and store management. • Planned, scheduled and led special projects, including the development and launch of the company’s new intranet site; the inaugural launch of the associate engagement survey; the revamp of the customer feedback survey; and the corporate communications strategies for the launches of the outlet, clearance and rename stores concepts, the company’s mobile shopping app and Community Counts—the company’s charitable giving initiative. • Managed and developed store operations coordinators and analysts. • Awarded Store Operations Associate of the Year award. Show less

Store Operations Communications Manager | New Store Opener

• Nov 2010 - May 2014

• Served as on-site project manager for new store construction projects. • Partnered with construction managers, contractors and corporate departments to ensure each new store opened according to scope, schedule, standard and plan. • Tracked and communicated project performance and risks. Oversaw process to resolve issues. • Led a cross-functional team to achieve project objectives for new store openings including the operational and technical setup under strict deadlines. • Managed staffing functions for new stores, ensuring meaningful recruiting and training initiatives were effectively delivered. • Managed the development and delivery of daily, weekly, monthly and seasonal communications sent to 350+ stores, field leaders and corporate executives. • Managed the store operations email inbox and the projects, tasks and communications calendars. • Served as the expert and administrator of the intranet site. • Developed, implemented and continuously evaluated and improved standard operating procedures and processes for existing, new, flagship and outlet stores. • Partnered with executives on key initiatives and exploration projects, including the Outlet Expansion Project, Canadian Expansion Project, the Store Damages Donation Program, the company’s National Charitable Giving Campaign and the corporate office relocation. • Managed and developed store operations coordinators and analysts. Show less

District Merchant | Assistant Buyer

• Jul 2005 - Apr 2009