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Salesforce Business Analyst / Consultant at Manifest & Company Inc. (Salesforce Consulting Partner)- Claim this Profile
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Bio
Abigail Omisore - PMP®, CBAP
Adenike is a subject matter expert in salesforce implementation. She is a team player and always willing to take up additional tasks that helps with the success of the project. Adenike is a problem solver and excellent communicator that goes over and beyond to achieve the team's player. She is a great resource and a value add to any team.
Abigail Omisore - PMP®, CBAP
Adenike is a subject matter expert in salesforce implementation. She is a team player and always willing to take up additional tasks that helps with the success of the project. Adenike is a problem solver and excellent communicator that goes over and beyond to achieve the team's player. She is a great resource and a value add to any team.
Abigail Omisore - PMP®, CBAP
Adenike is a subject matter expert in salesforce implementation. She is a team player and always willing to take up additional tasks that helps with the success of the project. Adenike is a problem solver and excellent communicator that goes over and beyond to achieve the team's player. She is a great resource and a value add to any team.
Abigail Omisore - PMP®, CBAP
Adenike is a subject matter expert in salesforce implementation. She is a team player and always willing to take up additional tasks that helps with the success of the project. Adenike is a problem solver and excellent communicator that goes over and beyond to achieve the team's player. She is a great resource and a value add to any team.
Credentials
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Salesforce Certified Platform App Builder Certification
SalesforceNov, 2022- Nov, 2024 -
Salesforce Certified Business Analyst
SalesforceSep, 2022- Nov, 2024 -
Salesforce Certified Service Cloud Consultant
SalesforceSep, 2022- Nov, 2024 -
Salesforce Certified Administrator (SCA)
SalesforceAug, 2022- Nov, 2024 -
Excel: VLOOKUP and XLOOKUP for Beginners
LinkedInJan, 2022- Nov, 2024 -
Lean Six Sigma White Belt Certification
Management & Strategy InstituteJan, 2022- Nov, 2024 -
Lean Six Sigma White Belt Certification
Management & Strategy InstituteJan, 2022- Nov, 2024 -
Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
LinkedInDec, 2021- Nov, 2024 -
Certified ScrumMaster (CSM)
Scrum AllianceApr, 2022- Nov, 2024
Experience
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Manifest & Company Inc. (Salesforce Consulting Partner)
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Canada
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Technology, Information and Internet
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1 - 100 Employee
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Salesforce Business Analyst / Consultant
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Jul 2021 - Present
Manifest & Company is a Salesforce Consulting Partner delivering business process improvement & digital transformation projects using the Salesforce platform Key Responsibilities: • Requirement gathering and elicitation to determine business objectives. • Collaborating with the technical team on solution design, implementation, and testing of functionality requirement development; including creating test scripts and ensuring the availability of test environments. • Leading the maintenance of a ranked backlog of user stories based on business value and ensuring the backlog is sized appropriately (Epics, Features, Stories). • Tracking and communicating the team status and progress using Jira; and proactively managing requirements backlog by working with the PO to prioritize requirements with consideration of scope. • Managing stakeholder relationships throughout the project lifecycle to ensure business objectives and goals are achieved within the agreed timeframe. • Served as liaison between clients and team developers to overcome issues and ensure the build is completed in a timely manner • Participating in relevant Agile ceremonies and rituals including Backlog Refinement, Daily Stand-ups, Sprint Planning, Sprint Reviews and Retrospectives. •Built Salesforce functionality by developing Custom Objects, Cross object formulas, & Flows etc • Performing user & administration training sessions for clients to utilize in the Salesforce org. Key Achievement: • Successful delivery of a Salesforce Sales Cloud implementation project which increased lead conversion by 30% • Successful delivery of a Service cloud implementation project that increased customer retention by 30% and work productivity by 25% Show less
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Salesforce Administrator/Business Analyst
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Apr 2020 - Jun 2021
• Gathered requirements by running workshops and talking to users and business leads; validated requirements and made sure they were in line with the business's overall strategies. • Collaborated with the product management team to make sure that business requirements were clearly written down and that functional design documents were made to make sure that product development was clear. • Developed epics, comprehensive user stories, and acceptance criteria, and ensured that the system designs met the demands of the business and users. • Produced multiple documents, such as the Business Requirement document (BRD), the Functional / Non-Functional Requirement papers, and the Requirement Traceability Matrix (RTM) document. • Led refinement sessions to clean up the product backlog to make sure there was a good flow of prioritized work, which included updating Epics, Stories, and Tasks. • Obtained formal approval of business requirements from all key project stakeholders and made sure requirements could be tracked as they changed during the development cycle. • Set up Service Cloud solution to improve case management for the Organization • Set up users, roles, public groups, sharing rules, and permissions at the record level to control access to sharing. • Built custom reports and dashboards to give the management team business intelligence and to improve the quality of service for clients. • Prepared training documents for users and taught users how to use the systems. Also helped make high-level business process documentation. • Supported the project manager report to key stakeholders on the project's progress, including keeping an eye on the project's deliverables, budget, and any risks or problems that came up. Show less
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Bowen University Iwo
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Nigeria
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Education Management
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100 - 200 Employee
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Consultant
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Oct 2018 - Jun 2021
• Facilitated group meetings and made presentations to a large audience • Created documents and made presentations using Microsoft PowerPoint and collaborated with team members using online platforms like Microsoft 365, Google Meet, Zoom, and WebEx • Conducted in-depth and collaborative research to gather requirements, document requirements, and identify shortfalls in the Learning Management system of the organization • Analyzed the gap by conducting a current state assessment to understand the inefficiencies associated with the existing manual delivery process • Managed multiple projects simultaneously, tracked, monitored, and prioritized tasks and projects, leading to a successful delivery Show less
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Education
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Trailhead by Salesforce
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University of Ibadan
Master's degree -
Federal University Of Agriculture, Abeokuta
Bachelor of Science - BS -
University of Ibadan
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University of Ibadan
Master of Science - MS
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