Director of Product Management

• Sep 2020 - Present

Business Architect

• Jul 2019 - May 2020

With Quorum Health Corporation, I was contracted to develop and execute a strategic plan to track, migrate, and integrate 500+ applications and interfaces into new EHR system. I liaised with hospital administrators, business and technology leadership, and C-level executives to inventory applications and HL7 interfaces across 24 hospitals. Key highlights of the value I brought to the Quorum Health Corporation modernization effort include… ► Designed and implemented SharePoint 365 site to collect application, vendor, and facility data. ► Developed real-time dashboard providing visualization of most current project data available. ► Increased data collection productivity 30% by directing overseas resources in workflow development and ETL processes. ► Saved $1M in storage costs over five years; transitioned 17 hospitals from Acuo vendor neutral archive to Philips Vue Cloud. ► Collaborated with Director, Ancillary Services to integrate lab analyzer and point of care interfaces with new EHR solution. ► Restructured inventory application enabling instantaneous tracking opposed to hours or even days.

Business Architect

• Feb 2016 - Jul 2019

As Business Architect for Nissan, North America and Canada, I was contracted to provide the strategic vision for the design and development of Nissan Canada dealer business and customer-facing mobile experience redesign. I managed the discovery phase, performed process-gap analysis, and wrote user stories. I designed functional specifications and user interfaces, and created prototypes of workflows and tasks; balancing business and technical requirements. Further, I prioritized the product backlog, facilitated on and offshore Scrum meetings and sprint planning, and coordinated user testing to gather and respond to valuable feedback.. Key highlights of the value I brought to the Nissan mobile experience redesign include… ► Cut in half steps necessary to complete transactions by automating confirmation messages. ► Accelerates time to enter customer information from two minutes to 30 seconds. ► Speeded retrieval time of customer records by 120%. ► Improved customer satisfaction scores on internal surveys by 40%. ► Reduced customer information entry and vehicle selection by 50% .

IT COORDINATOR

• Jan 2012 - Jan 2016

With Walgreens, I was promoted from Program Manager to IT Coordinator to design and implement a business model innovation and IT infrastructure change management effort to enable health system and retail health affiliations nationwide. I developed high-level business and technical requirements for conversion architecture and oversaw the transition from Walgreens’ hosted to a health partner hosted solution. I allocated resources and ensured cohesive, strategic progress towards goals through expert management of multiple concurrent work streams, including security, interactive voice response (IVR), field cabling services, network, and telecommunications. Highlights of the value I brought Walgreens business model innovation and implementation include… ► Offset infrastructure expenditures, healthcare staffing costs, and legal risks of instore clinics to third-party healthcare groups. ► Laid foundation for nationwide rollout of future partnerships. As Program Manager for Walgreens from 2012 to 2014, I led multiple concurrent enterprise product development life cycles. Managed discover strategy, wrote business cases, and created high-level project plans. Partnered with product owner to organize and prioritize product backlogs, orchestrated API tier integration strategy, managed dependencies, and oversaw software release life cycles from development and testing to deployment. Highlights of the value I brought Walgreens as Program Manager include the following… ► Planned and oversaw development, testing, and deployment of Walgreens’ proprietary EMR system. ► Designed and developed beauty care appointment scheduling and health scoring iOS mobile apps.

Senior Program Manager / Lead Business Solution Analyst

• Oct 2009 - Jan 2012

At Take Care Healthcare Systems, I partnered with business leaders in person, via phone and web conferencing to gather requirements and identify pain points and created technical specifications aligned with strategy and intent. I designed and managed development of .NET code and deployed SharePoint Designer solutions enterprise-wide. Highlights from my tenure include… ► Integral to achieving nation’s largest Microsoft Office SharePoint Services (MOSS) deployment to date. ► Primary resource for intranet maintenance and enhancements.