Experience

Abigail Michaels Concierge

• United States
• Hospitality
• 1 - 100 Employee

• Concierge

  • Nov 2013 - Present

  - Trained professional who was taught to provide excellent service for most routine to the most unusual request. - Answer inquires, offer suggestions, procure reservations and prepare detailed information relating to their stay, excursions, sporting events, concerts and plays. - Able to connect guests to the secrets of this wonderful city. - Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible. - Trained professional who was taught to provide excellent service for most routine to the most unusual request. - Answer inquires, offer suggestions, procure reservations and prepare detailed information relating to their stay, excursions, sporting events, concerts and plays. - Able to connect guests to the secrets of this wonderful city. - Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special request whenever possible.



InterContinental New York Times Square

• United States
• Hospitality
• 1 - 100 Employee

• Concierge

  • 2013 - 2015



Continental Guest Services

• Hospitality
• 1 - 100 Employee

• Concierge

  • Jul 2006 - Nov 2013

  - Responsible for providing recommendations and personal assistance to Hyatt reward members and guests of the hotel. - Serve as inter-agent between guests and venue managers as well as hotel management in preparations for particular events and guest needs - Select and secure tickets, flowers, gift baskets, and other unique items as requested. - Develop and maintain strong business and working relationships with restaurants, hospitality, entertainment, transportation and other specialty services providers to ensure client satisfaction. Show less



Hold Brothers On-line Investment Services, LLC

• New York

• Proprietary Equity Trader

  • Feb 2003 - Jul 2006

  - Conducted independent research and analysis of traded securities. - Exceeded personal targeted goals 17% grossing $.5 million in trades. - Instrumental in receipt of group’s $5 million annual gross profit. - Generated up to 200,000 in daily shares traded daily with average of two million monthly. - Conducted securities market research and identified trends to provide reports and analyses. - Interacted with managers and 25 team members to set and track individual and group goals. Show less