Gabriel Montiel
Senior Service Delivery Engineer at NETDATA INNOVATION CENTER- Claim this Profile
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Inglés Full professional proficiency
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Español Native or bilingual proficiency
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJul, 2022- Nov, 2024 -
Palo Alto Networks Micro-Credential for Kubernetes Network Security Administrator
Palo Alto NetworksJun, 2022- Nov, 2024 -
Palo Alto Networks Micro-Credential for Virtual Network Security Administrator
Palo Alto NetworksJun, 2022- Nov, 2024 -
CyberOps Associate
Cisco Networking AcademyApr, 2022- Nov, 2024 -
Palo Alto Networks Certified Network Security Consultant (PCNSC)
Palo Alto NetworksApr, 2022- Nov, 2024 -
Palo Alto Networks Micro-Credential for Cloud NGFW Administrator
Palo Alto NetworksApr, 2022- Nov, 2024 -
Palo Alto Networks Micro-Credential for Cloud Security Consultant (PMCC)
Palo Alto NetworksApr, 2022- Nov, 2024 -
Palo Alto Networks Systems Engineer (PSE) - Prisma Cloud Associate
Palo Alto NetworksApr, 2022- Nov, 2024 -
Network Security
Cisco Networking AcademyMar, 2022- Nov, 2024 -
CCNP: Core Networking
Cisco Networking AcademyFeb, 2022- Nov, 2024 -
CCNA: Enterprise Networking, Security, and Automation
Cisco Networking AcademyJan, 2022- Nov, 2024 -
CCNA: Introduction to Networks
Cisco Networking AcademyDec, 2021- Nov, 2024 -
CCNA: Switching, Routing, and Wireless Essentials
Cisco Networking AcademyDec, 2021- Nov, 2024 -
Google IT Automation
GoogleDec, 2021- Nov, 2024 -
Palo Alto Networks System Engineer Professional - Strata (PSE: Strata Professional)
Palo Alto NetworksDec, 2021- Nov, 2024 -
CyberArk Certified Sales Professional PAM (CSP-PAM)
Cyberark-softwareNov, 2021- Nov, 2024 -
Palo Alto Networks Micro-Credential Remote user Administrator (PMRuA)
Palo Alto NetworksNov, 2021- Nov, 2024 -
Cortex XSOAR 6.2: Automation and Orchestration (EDU-380)
Palo Alto NetworksOct, 2021- Nov, 2024 -
Firewall: Troubleshooting (EDU-330)
Palo Alto NetworksOct, 2021- Nov, 2024 -
Networking Essentials
Cisco Networking AcademyOct, 2021- Nov, 2024 -
Firewall Essentials: Configuration and Management (EDU-210)
Palo Alto NetworksSep, 2021- Nov, 2024 -
Firewall: Optimizing Firewall Threat Prevention (EDU-214)
Palo Alto NetworksSep, 2021- Nov, 2024 -
Palo Alto Networks Certified Network Security Administrator (PCNSA)
Palo Alto NetworksSep, 2021- Nov, 2024 -
Palo Alto Networks Certified Network Security Engineer (PCNSE)
Palo Alto NetworksSep, 2021- Nov, 2024 -
Panorama: Managing Firewalls at Scale (EDU-220)
Palo Alto NetworksSep, 2021- Nov, 2024 -
Palo Alto Networks Micro-Credential for Remote Security Support Engineer (PMRS)
Palo Alto NetworksAug, 2021- Nov, 2024 -
Accredited Sales Executive (ASE): Foundation
Palo Alto NetworksJul, 2021- Nov, 2024 -
Deep Learning Specialization
DeepLearning.AIJul, 2021- Nov, 2024 -
Fundamentos del servicio de atención al cliente
LinkedInJul, 2021- Nov, 2024 -
Palo Alto Networks Micro-Credential Remote-Security Consultant (PMRC)
Palo Alto NetworksJul, 2021- Nov, 2024 -
Palo Alto Networks Systems Engineer (PSE): Strata Associate
Palo Alto NetworksJul, 2021- Nov, 2024 -
Practical Ethical Hacking for Beginners
UdemyJul, 2021- Nov, 2024 -
Cybersecurity Essentials
CiscoJun, 2021- Nov, 2024 -
PSE Foundation - Assessment
Palo Alto NetworksJun, 2021- Nov, 2024 -
Computer Networking
GoogleMay, 2021- Nov, 2024 -
Google IT Support Certificate
GoogleMay, 2021- Nov, 2024 -
IT Security
GoogleMay, 2021- Nov, 2024 -
Introduction to Cybersecurity
CiscoMay, 2021- Nov, 2024 -
Operating Systems
GoogleMay, 2021- Nov, 2024 -
System Administration and IT Infrastructure Services
GoogleMay, 2021- Nov, 2024 -
Technical Support Fundamentals
GoogleMay, 2021- Nov, 2024 -
CS50x: CS50's Introduction to Computer Science
edXJan, 2021- Nov, 2024 -
Structuring Machine Learning Projects
DeepLearning.AINov, 2020- Nov, 2024 -
Improving Deep Neural Networks: Hyperparameter tuning, Regularization and Optimization
deepOct, 2020- Nov, 2024 -
Introduction to TensorFlow for Artificial Intelligence, Machine Learning, and Deep Learning
deeplearning.aiJul, 2020- Nov, 2024 -
Convolutional Neural Networks
deeplearning.aiJun, 2020- Nov, 2024 -
Machine Learning
CourseraMay, 2020- Nov, 2024 -
Neural Networks and Deep Learning
deeplearning.aiApr, 2020- Nov, 2024 -
Crash Course on Python by Google on Coursera
GoogleMar, 2020- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Nov, 2022- Nov, 2024 -
Palo Alto Networks Micro-Credential for Remote network Administrator
Palo Alto NetworksJul, 2022- Nov, 2024
Experience
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NETDATA INNOVATION CENTER
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Colombia
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IT Services and IT Consulting
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100 - 200 Employee
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Senior Service Delivery Engineer
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Nov 2022 - Present
-Security platforms deployment (Palo Alto Networks Firewalls)-Public Cloud Architecture (Azure, AWS, Oracle Cloud)-Terraform configuration-Python Scripting for Public Cloud Administration
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Senior Customer Technical Engineer
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Nov 2021 - Present
-Best practice assesment for production devices to enhance their security posture.-Security Policies optimization to deliver requested functionality by clients-Develop XML API and REST api scripts to deliver solutions to a float of managed firewalls.-Service Request and Incident response of Malware threats, File blocking, Browsing and Networking Issues.-Troubleshooting network, decryption, daemon level, software issues.-VPN Ipsec (S2S) and SSL(C2S) configuration and troubleshooting.-Linux server administration with AWS EC2 for automation purposes.-Support and administration of Palo Alto Networks Next Generation Firewalls, Panorama and Prisma Cloud.-Support and administration of Cisco, Huawei network devices.-Change implementation and documentation according to ITIL standards.-Problem management and solution investigation accordign to ITIL standards.
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Junior Customer Technical Engineer
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Aug 2021 - Oct 2021
-Network monitoring, investigation, issue classification and identification of incidents.-Support cases response, including incidents and service requests.-Support and administration of Palo Alto Networks Next Generation Firewalls, Panorama and Prisma Cloud.-Network, Browsing, Security profile troubleshooting and resolution.
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Customer Help Desk Engineer
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May 2021 - Jul 2021
-Customer support via telephone, ITSM platform, email.-Basic troubleshooting and problem isolation/identification.-Escalate cases to Support Engineers, according to criteria of availability, specialty and workload.-Network and system operation monitoring and log analysis
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SIAPCA
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Venezuela
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Inside Sales Engineer
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Nov 2020 - May 2021
-Technical consultancy for customers in the area of industrial automation. -Sale of pneumatic, hydraulic and electronic supplies, sizing based on established technical and commercial requirements. -Negotiation with suppliers and customers. -Issuance of quotations, follow-up, coordination and control of shipments. -Technical consultancy for customers in the area of industrial automation. -Sale of pneumatic, hydraulic and electronic supplies, sizing based on established technical and commercial requirements. -Negotiation with suppliers and customers. -Issuance of quotations, follow-up, coordination and control of shipments.
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INGENIERÍA, CONSTRUCCIÓN, INSPECCIÓN Y SUMINISTROS, C.A. (ICIS)
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Venezuela
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Oil and Gas
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1 - 100 Employee
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Engineering Intern
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Nov 2019 - Feb 2020
-Development of automation tools for engineering design. -Design of calculation tools for engineering project of an electrical substation -Sizing of conductors and cable trays inside electrical substations. -Development of automation tools for engineering design. -Design of calculation tools for engineering project of an electrical substation -Sizing of conductors and cable trays inside electrical substations.
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Education
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2016 - 2020
Universidad Rafael Urdaneta
Electrical Engineer, Electrical engineering, Electronics, Telecommunications and Control Systems.
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