Senior Product Manager

• Feb 2022 - Present

Leading initiatives for the return flow, beginning with when a customer initiates a return to when they drop an item off at a return bar, ending with returned items reaching one of our Hubs. Focus is on maintaining a high NPS for the customer's return experience and expanding our return bar network in order to meet growing volume demands. Leading initiatives for the return flow, beginning with when a customer initiates a return to when they drop an item off at a return bar, ending with returned items reaching one of our Hubs. Focus is on maintaining a high NPS for the customer's return experience and expanding our return bar network in order to meet growing volume demands.

Senior Product Manager

• Mar 2019 - Mar 2022

Led multiple teams in our Core product vertical which was responsible for shared services and experiences across all teams. - Implemented a signup flow for annual contracts which boosted new customers on contracts to 80% and saved sales reps 15 minutes per deal - Heavy focus on new customer experience: built a 3+ year vision for learning in our application; led multiple projects that reduced support contact rates; point person for several other initiatives related to the onboarding experience - Oversaw the initial rollout of our Design System built on Material UI using React framework Show less

Product Manager

• Sep 2016 - Mar 2019

Creating custom software solutions for Human Resources, Physical Security, Supply Chain, and Design Engineering to solve business problems. In this role I created short term and long term product roadmaps and led teams using Agile methodologies. Creating custom software solutions for Human Resources, Physical Security, Supply Chain, and Design Engineering to solve business problems. In this role I created short term and long term product roadmaps and led teams using Agile methodologies.

Business Systems Analyst

• Sep 2012 - Sep 2016

Capture business requirements and design a solution using Agile PLM. Key point of contact between end user, project sponsor, and developer. Write project documents such as functional specifications, test scripts, and user guides. Plan and execute testing of the new tool or enhancement in Development and QA environments, then administer training to end users. Manage the project release according to Broadcom's internal SDLC workflow.

Packaging Engineer Intern

• Jun 2011 - Sep 2012

Process requests from packaging engineers to qualify their device package types according to JEDEC standards. Manage 35-45 individual package quals per month; obtain parts, engage third party vendors for stress testing, coordinate with product and package engineers to have parts tested and analyzed via Failure Analysis. Generate high level monthly reports for upper management that break down package qualification purpose, cost, and team members.

Student Worker

• Jun 2009 - Dec 2009