Experience

ClearChoice Dental Implant Centers

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Education Consultant

  • Jan 2018 - Present

• Operations Manager

  • Oct 2016 - Dec 2017



Tebo Dental

• United States
• Medical Practices
• 1 - 100 Employee

• Operations Manager

  • Dec 2014 - Sep 2016

  Answering directly to the Owner/CEO and Executive Management team, I am responsible for maintaining operations including, evaluating processes and policies to insure the success of the multi-location, practice. I have executed the planning and development of an additional site, to move the administrative positions of the company out of the practice location. This permitted the redesign of the practice and allowed the company to increase patient load by 46%. Evaluated and implemented the use of a Work Order Entry system to insure completion of all orders and allow tracking of all information pertaining to the organizations assets. I am also solely responsible for all internal Tier 1 and Tier 2 technical support for all 4 locations. Managed all Tier 3 and Tier 4 support requests with external IT company and datacenter.I am responsible for Records Management and the administration of Electronic Medical Records. Actively working to move the entire practice to a paperless organization.



First Watch Restaurants

• United States
• Food and Beverage Services
• 700 & Above Employee

• General Manager & IT Support

  • Oct 2011 - Nov 2014

  Responsible for overseeing all daily activities of operation including, but are not limited to; labor management, all vendor ordering, financial projections and monitoring as well as P&L analysis. Sales increases have maintained substantial increases over previous year, and am currently holding a 14% increase in sales year to date over last year. Job duties also include all hourly staff and manager’s evaluations and ongoing training and development. Job duties also included the local support and training of POS system for use in all three sites in the Phoenix area.



Wildflower Bread Company

• Senior Training Director / General Manager

  • Aug 2006 - Oct 2011

  Responsible for overseeing all daily activities of operation including, but are not limited to; labor management, all vendor ordering, financial projections and monitoring as well as P&L analysis. Corporate Training Manager responsible for the creation and updating of all training materials for hourly staff as well as new managers. Trained over 30 restaurant managers and District Managers for the company and responsible for overseeing new store openings. Responsible for overseeing all daily activities of operation including, but are not limited to; labor management, all vendor ordering, financial projections and monitoring as well as P&L analysis. Corporate Training Manager responsible for the creation and updating of all training materials for hourly staff as well as new managers. Trained over 30 restaurant managers and District Managers for the company and responsible for overseeing new store openings.



Sau'tee (Southwest Restaurant Ventures)

• Service and Bar Manager

  • Jan 2006 - Aug 2006

  Member of a three manager team that was responsible for creating the restaurant from conception. Participated in menu creation and market testing prior to opening. Created all staff and manager documentation for hiring, orientation, training and testing of new staff. Setup and maintained all vendor contacts for purchasing and maintenance. Responsible for end-user analysis and maintenance of POS system for the restaurant. Responsible for creating operating procedures for financial management while consulting with CFO to determine needs.



Johnny Carino's

• General Manager

  • Nov 2003 - Dec 2005

  I was responsible for opening three of the five locations throughout Michigan. Promoted to Franchise Training Manager responsible for maintaining a high quality of trainers throughout the Michigan franchise group. I was promoted to General Manager of the flagship store, and responsible for increasing sales and lower costs, which resulted in increasing the Manager's Operating Profit from 26.8 to 32.4. Due to the increases in profitability and productivity the location was made the Franchise Training Store for the state, responsible for training of all Managers in the Michigan franchise.



Markinson Business Software Solutions

• Software Development
• 1 - 100 Employee

• Technical Services Coordinator

  • Jun 2002 - Oct 2003

  Responsible for all technical aspects of third-party software integration with Momentum-Pro, the company's flagship ERP application. Managed schedules and responsibilities of Technical Services team, including internal system administration, software enhancements, bug resolution, customer specific software design and development, installations and upgrades, as well as data conversions from legacy systems. Responsible for all technical aspects of third-party software integration with Momentum-Pro, the company's flagship ERP application. Managed schedules and responsibilities of Technical Services team, including internal system administration, software enhancements, bug resolution, customer specific software design and development, installations and upgrades, as well as data conversions from legacy systems.



Equinox Software Solutions

• Owner / Consultant

  • Nov 2001 - Oct 2003

  Successful start-up of IT Consulting Company, specializing in Business Consulting and Software Development for business solutions in the Electronic Application Integration (EAI) and Message Brokering areas. Responsible to clients for creating needed reports from information gathered from multiple enterprise applications. Successful start-up of IT Consulting Company, specializing in Business Consulting and Software Development for business solutions in the Electronic Application Integration (EAI) and Message Brokering areas. Responsible to clients for creating needed reports from information gathered from multiple enterprise applications.



Optio Software - Asia Pacific PTY. LTD.

• Managing Director

  • Jul 1999 - Nov 2001

  Successfully managed and staffed business start-up, responsible for direct and channel sales, consulting services, technical support and training throughout ASEAN and Japanese territories. Responsible for reporting all financial aspects of region to home office in the USA to adhere to reporting standards required for a publicly held company. Successful in establishing resellers in all Australian states, as well as Singapore, Malaysia, India, Thailand, New Zealand, Hong Kong, China and Japan. Petitioned and received grants from the Australian government for marketing of products to be exported to Japan. Responsible for creation and management of direct sales of consulting services throughout ASEAN territory. Creation and training of application solution providers throughout territory. Responsible for R&D of Document Output Management software for all double-byte languages in the ASEAN and Japanese territories.



Optio Software

• United Kingdom
• Software Development
• 1 - 100 Employee

• Pre-Sales Application Consultant

  • Nov 1997 - Jun 1999

  Member of initial team responsible for creating a structured, technical pre-sales department that was responsible for all technical aspects of solution sales into the ERP/MRP and HIS markets for applications including JDE World and OneWorld, SAP R/3, MFG/PRO, Baan and McKesson HBOC. Member of sales team that increased sales in the first year to three times the total sales from the previous fiscal year, based on structured sales cycles that incorporated the use of the Pre-Sales Department. Member of initial team responsible for creating a structured, technical pre-sales department that was responsible for all technical aspects of solution sales into the ERP/MRP and HIS markets for applications including JDE World and OneWorld, SAP R/3, MFG/PRO, Baan and McKesson HBOC. Member of sales team that increased sales in the first year to three times the total sales from the previous fiscal year, based on structured sales cycles that incorporated the use of the Pre-Sales Department.



QAD

• United States
• Software Development
• 700 & Above Employee

• Senior Analyst / Programmer

  • Feb 1996 - Aug 1997

  Responsible for design and development of QAD's MFG/PRO version 8.6 Engineering Change Notification module. Managed development team in bug tracking and enhancement analysis of MFG/PRO versions 8.5 and 8.6. Integrated third-party Change Notification application with MFG/PRO through use of EDI messaging and SQL calls to external data sources. Responsibilities also included designing and execution of test scripts for all functions relating to the manufacturing modules. Responsible for design and development of QAD's MFG/PRO version 8.6 Engineering Change Notification module. Managed development team in bug tracking and enhancement analysis of MFG/PRO versions 8.5 and 8.6. Integrated third-party Change Notification application with MFG/PRO through use of EDI messaging and SQL calls to external data sources. Responsibilities also included designing and execution of test scripts for all functions relating to the manufacturing modules.



Pronto Progress

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Business Consultant

  • May 1994 - Jul 1996

  Responsible for design and implementation of customer specific software solutions with Progress 4GL applications. Design of Work In Progress Inventory Tracking System for leading automotive parts manufacturer. Proven leadership skills delivering work on time and within budget. Responsible for design and implementation of customer specific software solutions with Progress 4GL applications. Design of Work In Progress Inventory Tracking System for leading automotive parts manufacturer. Proven leadership skills delivering work on time and within budget.