Experience

Proactive Worldwide

• United States
• Market Research
• 1 - 100 Employee

• Director Talent Sourcing

  • Jul 2021 - Present



JASMINE NAIL SALON & SPA

• Chicago, Illinois, United States

• Independent Business Owner

  • Jun 2018 - Present



World Hair System.com/World Hair Institute

• Chicago, Illinois, United States

• Director Of Operations

  • Oct 2020 - Jun 2021



Competiscan

• United States
• Market Research
• 1 - 100 Employee

• VP, Director of Operations/Panel Management

  • May 2016 - Jun 2018



Leo Burnett

• United States
• Advertising Services
• 700 & Above Employee

• VP, Director of Agency Operations

  • Aug 2013 - Apr 2016

  Forge and sustain strategic client and vendor relationships; manage 2 direct reports and lead 55 support team members in delivering innovative and efficient agency services. Strategically oversee space management tasks, ensuring physical facilities enhance and optimize workforce productivity. Interface routinely across various internal agency departments and external suppliers / vendors. Direct pro bono initiative selection, investment, and execution. Drive new client onboarding and account management, as well as offboarding when necessary. Ensure compliance with client contracts. Supervise document management in partnership with legal, finance, and compliance. Show less



Leo Burnett

• United States
• Advertising Services
• 700 & Above Employee

• VP, Account Operations Director

  • 2011 - 2013

  Tasked with overseeing all facets of broadcast, CRM, digital, print, promotional, and shopper activities while continually adding incremental brands and revenue to agency’s roster. Directed 6 team members and $8M+ production budget. Developed annual deliverables plans and budgets via cross-functional department input / collaboration. Orchestrated and led all aspects of high-level client projects. Served as primary client advisor on all operational issues. Supported and guided account executives.

• VP, Director of Operations Strategy Group

  • 2007 - 2011

  Hand selected by CFO to transform departmental operations and technologies while rolling out new strategy to measurably increase agency revenue. Directed client relationship management, vendor relations, marketing research, and training conference execution. Held full P&L accountability; developed annual operating budgets; forecasted and reviewed monthly financial performance; monitored and contained costs. Established goals and strategies for quantitative and qualitative research vendors; negotiated contracts and coordinated service delivery to meet client requirements. Trained and managed research coordinators; supervised all administrative support staff. Show less

• Associate Director, Supervisor Research Services Group

  • 2000 - 2007

  Trained, coached, and led field research vendors, contractors, research coordinators, and consultants in executing multi-million dollar market research projects of varying complexity; directed field services operations for all qualitative and quantitative research needs. Liaised regularly between junior and senior management. Facilitated management of $1M R&D budget. Assessed new vendors; reviewed and approved invoices. Purchased and distributed analytic software including SAS and SPSS; maintained network security systems and shared hardware. Show less

• Office Manager, Monitoring Supervisor, Interviewer, Trainer

  • Aug 1995 - 2000

  Directed all day-to-day operations of agency-owned primary research call center including a team of 30-50 research interviewers and three supervisors.