Experience

IDENTOS Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Chief Executive Officer

  • Jan 2014 - 10 years

  Toronto, Canada Area IDENTOS is making digital trust and privacy accessible for people, organizations and connected devices. We are a mobile-first Cyber Security company, delivering Privacy respecting Digital Identity Access and Management solutions based on global open standards with a vision to utilize technology to realize a world where people have meaningful control over their privacy while driving more connected digital experiences.



Impressed Interactive

• Chief Operating Officer

  • Jun 2013 - Sep 2014

  Toronto, Canada Area



Spoke Technologies

• Canada
• Software Development

• Chief Operating Officer

  • Dec 2011 - Jan 2014

  Toronto



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Director - Contact Centre Outsourced Operations

  • Feb 2011 - Dec 2011

  Management of call centre operations and performance of outsourced vendor partners

• Director Program Delivery - Customer Service

  • Jan 2010 - Feb 2011

  Strategic program and operations project delivery for customer service channels for TV, Internet and Home phone at Bell Canada

• Director Billing Operations

  • Oct 2008 - Jan 2010

  Management of back office billing operations and continuous improvement capital work plan for Bell TV, Internet and Home phone billing

• Associate Director - IP & Broadband Network Operations

  • Dec 2004 - Oct 2008

  Management of Bell Canada's Enterprise, SMB and Wholesale network services across the broadband and IP infrastructure: Frame Relay, TDM, ATM, Ethernet & MPLS Accountable for the teams provisioning services coast to coast and managing the network assurance 24 x 7.

• Manager - Helpdesk

  • May 2003 - Dec 2004

  Managed the global MPLS network for federal government departments and the helpdesk support for those clients.

• Helpdesk Technician - Network Support

  • May 2000 - May 2003

  Ottawa, Canada Area Responsible for provisioning, and assurance of the federal government network accounts. 7x24 network and customer support functions.